Phonak Compilot

Phonak ComPilot: This article is meant to illustrate how the Plantronics MDA200 USB switch and the BT300 USB Bluetooth Adapter can be used in combination with a Phonak ComPilot  to connect a hearing aid user with a desk phone or computer softphone. Note that Comfort Telecom Canada does not sell or set up Phonak devices. These devices are best sourced from and set up by a hearing care professional.  The following Phonak user links are provided solely as a convenience to the reader.

The Phonak ComPilot allows wireless bluetooth connectivity with devices such as phones, televisions, laptops, mp3 players and stereos.  This Phonak ComPilot link provides some guidelines on using the device, including how to pair it with a Bluetooth device. Section 5 of the Phonak ComPilot User Manual explains how to configure the device for making phone calls. (The ComPilot must be configured as a remote control by your hearing care professional).

Refer to the Phonak ComPilot – Bluetooth Pairing Guide to enable pairing with the Plantronics BT300 USB Bluetooth adapter.

BT300 Bluetooth USB Adapter

Plantronics BT300 USB Bluetooth Adapter: The BT300  is a wireless Bluetooth USB adapter that connects a Bluetooth audio device to a computer. There  are two versions: the BT300-M for Microsoft Lync, and the BT300 standard version for other softphones including Avaya One-X, Cisco, ShoreTel, Skype and more. See the Plantronics Spokes Software download page for additional information.

To pair the BT300 with a Bluetooth audio device (e.g. Bluetooth phone or hearing aid device):

a.  Place the Phonak ComPilot into pairing mode.

b. Plug the BT300 into the USB port on your computer. The light on the BT300 flashes rapidly. When pairing is successful, the light on the BT300 becomes solid blue.

MDA200 USB Switch

MDA200 USB Switch:  The MDA200 is a multi device switcher that allows you to turn a  USB audio device (e.g. the BT300 Bluetooth USB adapter) into a multipoint headset. The MDA200 lets you answer, end and switch calls between your desk phone and your PC softphone with a press of a button. It allows you to manage calls from PC, desk phone and even a mobile phone when used with Bluetooth USB headsets.

MDA200-Phone and Bluetooth Connection

The picture to the left shows the MDA200 and BT300 combination, which will communicate with various Bluetooth devices (e.g. Bluetooth headset, Mobile PDA or hearing aid Bluetooth devices) to connect to both a PC softphone and a deskphone. The MDA 200 also supports remote call control on the desk phone, either through a HL10 handset lifter or via an Electronic Hookswitch (EHS) cable where supported by the desk phone.

For additional product information, please contact the Comfort Telecom Canada Calgary office by email at calgary@comfortcanada.com, or visit our website at http://www.comfortcanada.com/index.htm.

Savi-HL10-Aastra 9120 Hookup

Remote Call Control Tip: Connecting a wireless headset to a typical desk phone.

The steps involved in setting up a CS500-series or Savi W700 series wireless headset system can be found on the product description pages linked above.  Before you start, please watch the Agent Training videos provided on those pages. Once you have done that, here are some additional tips:

Tip 1: Use the HANDSET PORT, not the headset port. For phones that don’t support EHS cables, if you want to enable Remote Call Control, you will need to receive and make calls by lifting the handset. Some phones do have a Headset Port, and you can connect the wireless headset to this port, and depending on your phone configuration, make and receive calls by selecting the applicable button on the PHONE. But to enable remote call control:

- Disconnect the curley HANDSET cable from the bottom of the phone

- Connect the WIRELESS HEADSET communication cable to the phone HANDSET port on the bottom of the phone (the one that the handset was previously plugged in to)

- Connect the curley HANDSET cable to the receptacle in the middle of the WIRELESS HEADSET communication cable

Now if the Wireless Headset is configured to work with your phone (see Agent Training Video referenced above), then you should be able to answer/end calls using the phone handset (you can do this simply by leaving the wireless headset connection turned on)

HL10 Position and Angle

Tip 2: To enable remote call control (so you can answer and end calls when you are away from your desk), you need to install the HL10 handset lifter on the phone. This seems simple (just connect the HL10 cable to the round port on the CS500 or Savi W700 base, and stick the HL10 on the phone under the handset). BUT this need to be done with care.

Care 1: Before you permanently stick the HL10 to your phone, position the HL10 so that it will firmly pick up and set down the handset consistently. The best position is snugged up against the top part (speaker) of the handset, so that it will tip the handset up. DO NOT position it in the middle of the handset so it picks up the whole handset.

Care 2:  There is a height position on the top of the HL10 that determines how high the Handset will be lifted. Sometimes you can set this at the lowest position to just tip up the handset a little bit, so it will drop down more precisely when you end the call. However, some handsets are quite heavy, and the HL10 at that low angle may drop the handset in the midst of your call. If this happens, set the HL10 height switch to the middle or upper position so there is not so much direct downward force leveraged from the handset.

Care 3: Some phones such as the Aastra 9120 have a latch in the top handset cup, so the handset will not lift straight up from the hung-up position. It needs to be pushed forward about 1/8 of an inch before it will lift. If your phone is like this, BEFORE you stick the HL10 on securely, nudge it forward under the handset until it pushes it out of the notch. Then exercise a call-connect several times (use the ear piece call control button, or the button on the wireless system base) to make sure it picks up and sets down consistently.

Care 4:  Some phones do not have a cup at the bottom of the handset cradle to stop the handset from sliding off when it is tipped up. If this presents a problem, get a bit of foam strip tape and make a barrier on the phone so the handset can’t slide off.

HL10 with remote speaker Mic

Care 5:  The HL10 detects an incoming call and alerts the user through beeps in the earpiece by “hearing” the phone ring. If your phone ring volume is too low, turn it up. If the HL10 is positioned so that its built-in MIC is not positioned near enough to the phone ring speaker, connect the little remote mic (it should have been included in your HL10 package) to the HL10, and stick it on the phone over the speaker.

If you have additional questions about the Plantronics CS500 or Savi W700 , or how to select the appropriate Remote Call Control accessories (HL10 Handset Lifter or Electronics Hook Switch -EHS- cable), please visit the Comfort Telecom Canada Plantronics Wireless Products webpages, or contact our Calgary, Alberta office at calgary@comfortcanada.com.

Savi W745 System with Hot Swappable battery

Savi W740 Spare Headset and Cradle

Customer Innovation: This customer wanted a way to connect with desk phone and Computer  VoIP applications while maintaining a “hot” spare headset for peer conferencing and call monitoring.

The selected solution was to install a Plantronics Savi W745 wireless headset system which keeps a spare hot-swappable battery ready to go in the charging cradle.  The second piece is the spare headset and cradle shown to the right. When required, the “hot” spare battery can be exchanged with the battery in the spare headset, and it is ready to be used for conferencing or monitoring purposes.

Savi W740 Headband

The spare headset acts as a replacement earpiece as backup to the primary system in case of emergency, and can be subscribed (paired) to the system base unit simply by mounting it in charging cradle.

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Conferencing Multiple Headsets:

To set up a second user to conference in on a call on the primary system, follow these steps:

Single Bay Charger

1. While the base has an active link, place the guest headset into primary user’s charge cradle (this connects the headset to the base).  When the base subscription light stops flashing green and yellow and remains yellow, the primary headset/user will hear a tone indicating a guest wishes to join the call.

2. Press the primary user’s call button to accept the guest headset within ten seconds. Otherwise
the request is terminated and the guest will hear an error tone in their headset.

NOTE: A “guest headset” can also be conferenced-in over-the-air. Short press the base subscription button while the base has an active link. Next, press the guest headset volume-up button until the indicator light turns on. When the base subscription LED stops flashing green and yellow and remains solid yellow, the request to join will be heard in the primary user’s headset and the primary user will have to press their call button within 10 seconds to accept the guest .

Exit a Conference Call:

Guests headsets can remain as guests through multiple calls. To remove a guest headset, press the guest headset’s call button or dock the primary user’s headset in the charge cradle. A single tone in the master headset will be heard as each guest leaves the call.

Supervisor Monitoring:

The second headset can be used for supervisor monitoring or mentoring simply by conferencing in the second set on a call, and then turning on the Mute function on the second set so the monitor’s presence will not be noticed by the primary players.

Other Accessories you might need (pictured above):

Spare Headband: The Savi W745 system is supplied with a earpiece with a set of earhooks, a headband and neck-band as wearing options. However the second headset and cradle kit is supplied only with an earhook. Order the extra headband if this your wearing preference.

Charging Bay: Although the configuration described above allows you to keep batteries for both earpieces charged at all times, for convenience you might want the off-line charging bay to mount the spare headset cradle on. That way, it is always charged, and there is no need to switch batteries whenever you want to use it.

Documentation: You can find an Agent training Video and User Documentation for the Savi W745 on our website at www.comfortcanada.com/Plantronics/savi_w745.htm.

Order Codes:

86507-01 – Savi W745 Wireless Headset System

83356-01 – Convertible Headset & Cradle for the Savi 740 wireless system

84605-01 – Over-the-head headband assembly

86005-01 – Single-bay Offline Charger

84609-11 – Five-bay Offline Charger

Ordering Information: For additional product, compatibility and pricing information, please visit the www.comfortcanada.com website or email us at the Calgary, Alberta office at calgary@comfortcanada.com. 

Ergonomics

Headset Ergonomics

• Reduce unnecessary back pain and fatigue
• Headsets Offer health benefits by improving posture
• Headsets Increase efficiency and productivity
• Provide privacy as well as hands free operation
• Increased mobility and freedom
• Protect your ears from noise spikes with a good quality headset

For additional information, please visit our website at www.comfortcanada.com

Or contact our Calgary, Alberta Office via Email: Calgary@comfortcanada.com

Or by Phone: (403) 239-8414   Toll Free: 1-877-244-8414

Headset and Office Communication Solutions

HW301N Plantronics Corded Headsets www.comfortcanada.com/Plantronics/plnt_crdhs.htm	M22 Audio Processor .  Plantronics Audio Processors & Cables www.comfortcanada.com/Plantronics/plnt_amplifiers.htm
Blackwire C500 Series Plantronics   Blackwire VoIP Headsets www.comfortcanada.com/Plantronics/plnt_voiphs.htm	CS500 Series Plantronics CS500 Wireless Series for Desk Phone Connection www.comfortcanada.com/Plantronics/cs500.htm
Savi W740 Plantronics Savi W700 Wireless Series for 3-way connectivity  www.comfortcanada.com/Plantronics/savi_w700.htm	EHS Cable          Plantronics Remote Call Control www.comfortcanada.com/Plantronics/ehs_cables.htm
Jabra_BIZ_2400_series Jabra Corded Headsets www.comfortcanada.com/GNNetcom/gnn_crdhs.htm	Jabra Link 850 Jabra Audio Processors & Cables www.comfortcanada.com/GNNetcom/gnn_amplifiers.htm
Jabra PRO 9400 Jabra Wireless Headsets www.comfortcanada.com/GNNetcom/gnn_wireless.htm	DuraFon Pro 4-line System EnGenius DuraFon Long Range Cordless www.comfortcanada.com/Engenius/engenius.htm
Soundstation VTX1000 Polycom Conference Phones www.comfortcanada.com/Polycom/polycom.htm	CS520 Battery   Accessories Batteries and more 1.www.comfortcanada.com/Engenius/accessories.htm#durafonacc 2.www.comfortcanada.com/Plantronics/cs520.htm#Spares 3. www.comfortcanada.com/GNNetcom/batteries.htm

DuraFon Long Range Industrial Phones

The EnGenius DuraFon is an industrial long range cordless phone system for highly demanding working environments. When used with the optional outdoor antenna (AK10L or AK20L), the DuraFon is a powerful tool providing long range cordless phone and two-way radio operations for back country enthusiasts, industrial parks, construction sites, auto dealers, and other demanding campus environments.

DuraFon Pro 4-Line System

The EnGenius DuraFon PRO 4-line Industrial Cordless Telphone System is a long range, multi-base, multi-line telephone and 2-way radio communications system. With a capacity of up to 90 handsets and outside range up to 3000 acres, it  provides users with unparalleled mobility and flexibility.

The DuraPro system has recently been upgraded and re-certified to meet Industry Canada standards.  The new Canadian version is exclusive from EnGenius Technologies Canada and its distribution channels for the Canadian market. Look for this version of the DuraFon Pro series (SP-922 PRO CA). Use the following part numbers when ordering for application in Canada.

• DuraFon Pro system with one handset:  SP-922Pro CA V2
  
• DuraFon Pro handset kit:  SP-922Pro CA V2 HC
  
• DuraFon Pro PIA system with 4 handsets: SP-922Pro CA PI V2 PIA
• DuraFon Pro PIB system with 4 handsets and 20M external antenna: SP-922Pro CA PI V2 PIB20L

For further product information, please visit the Comfort Telecom Canada website at www.comfortcanada.com/Engenius/durafonpro.htm

or email us at Calgary@comfortcanada.com for pricing and availability.

Voyage Legend Bluetooth Headset

Plantronics has introduced two new Bluetooth headset packages: the Voyager Legend and the Voyager Legend UC.  These replace the Voyager Pro Plus and the Voyager Pro UC B230, and include some improvements and feature enhancements that make Plantronics Voyager line even smarter than previous models.

Voyager Legend Earpiece

The Voyager Legend is designed as a follow-up to the Plantronics Voyager Pro Plus, and the Legend does what many might have though was impossible, improve on an already stellar design. In fact, the Voyager Legend offers even better call quality, a smaller size, a more comfortable fit, and a longer battery life.

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Voyager Legend UC

The Voyager Legend UC meets the demands of mobile professionals like never before. With connectivity to PC, smartphone, or tablet, sensors, precisely-tuned audio, voice controls and advanced charging accessories – it’s the only headset you need for your mobile life. It replaces the Voyager PRO UC and is available in two models:

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- B235: UC Standard version built for UC applications and softphones from Avaya, Cisco, IBM, Skype, and more

- B235-M: Version optimized for Microsoft Lync 2010, and Microsoft OCS 2007

Voyager Legend UC Charging System

The Voyager Legend UC also comes with an innovative charging ecosystem which includes a carrying case to stow and charge the headset, providing up to 14 hours of additional talk time, a desktop charging stand and a modular wall charger

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There is an excellent review of the Voyager Legend on CNET.com, but here are a few of the highlights and product improvements:

• Dedicated Voice/Mute command button & On/Off slider switch
• 25% smaller body size
• Magnetic charging connectors for easier mounting
• Sweat-proof coating (P2i) for improved durability
• Innovative charging ecosystem:
  • A carrying case to stow and charge the headset, providing up to 14 hours of additional talk time *
  • A desktop charging stand *
  • A modular wall charger

• Increased Talk Time up to 7 hours and 11 days Standby Time
• Precision tuned triple-mic with enhanced DSP for superior noise cancellation
• 3X improvement in wind noise reduction
• Voice command menu and enhanced voice alerts including mobile call name announcement and “answer/ignore” call feature

* Optional accessory with Voyager Legend, included in package with Voyager Legend UC

The Voyager Legend is available now, and the Voyager Legend UC will be shipping in Canada toward the end of January, 2013.

For additional product formation, avilability and pricing on Plantronics wireless products, please visit our website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us at calgary@comfortcanada.com

CS510

CS520

CS540

The CS500 series wireless headsets connect directly to desktop phones, and do not have removable cradles as featured with the multi-device Savi 700 series.

Because the CS500 and Savi 700 earpieces share a common form factor and DECT communications protocol, the Savi 710, 720 and 740 headset/cradle combos can be used in combination with offline charging units to provide multi-shift capability for the CS510, CS520 and CS540 wireless systems.

CS510 Headset and Cradle

CS520 Headset and Cradle

CS540 Earpiece and Cradle

The cradles are loaded onto an offline charging unit, and the second headset is mounted onto the respective cradle for offline charging while the main system and headset is in use. (either headset will also charge on the system Base. When an alternate user wants to connect live, he/she simply mounts their headset earpiece on the main system Base, and it will automatically subscribe to the system. The first user then moves their earpiece to the offline charger/cradle to recharge for later use.  There are two charger configurations available, a single bay unit where there are just two people sharing a single system with individual headsets, and a 5-Bay charger for larger 24×7 operations with multiple systems and users.

Single-Bay Charger

Five-Bay Charger

Note that these configurations also lend themselves to Supervisor monitoring of CSRs using the headset conferencing capabilities of the CS500 systems.

For more detailed product information,  user operations tips, manuals or ordering information, please visit the Comfort Telecom Canada CS500 website at www.comfortcanada.com/Plantronics/cs500.htm… or contact our Calgary Office at calgary@comfortcanada.com

However, there are some differences in the earpieces and batteries for the CS540 vs Savi W440/W740 that are clarified in the following table.

	CS540	Savi 440/740
Frequency	DECT	DECT
Subscribe to alternate base	Yes	Yes
Colour	Black boom	Silver boom
Hot Swappable Battery	No	The battery can be switched in mid-call without getting disconnected as long as you reattach the new battery within five minutes.
Earpiece Order Code	86179-01	WH500 – 83356-01
Earpiece	CS540 Ear Piece	Savi W440/W740 Ear Piece
Battery Order Code	86180-01 (Battery may be labeled “P/N 84479-01″ but correct Plantronics part number is 86180-01)	84598-01
Battery	CS540 Battery	Savi W440/W740 Battery
Battery Type	Li-Ion Polymer Battery	Hot Swappable
Hot Swap Battery	No	Yes
Interchangeability	Not interchangeable with other batteries including the CS55 battery (this one is smaller and is only for CS540). Not compatible with Plantronics Savi W440, W740 or W745	Specific to Savi W440, W740 and W745
Charging source	CS540 charging cradle	Can be charged using the standard Savi cradle, Deluxe USB cable or Deluxe Charging Cradle
Charge time	Full charge takes 3 hours (charge approximately 20 minutes prior to the first use)	3 hours
Talk Time	7 hours	7 hours
Standby Time		50 hours
Storage time		Up to 75 days of storage time when removed from the headset.

Usage Tips:

The CS540 is for dedicated desk phone connectivity and cannot be connected to a computer.

The Savi W440 uses a USB dongle to connect to a PC for voice applications, and can also be connected to a desk phone using a MDA 200 USB switch.

The Savi W740 is a multi-platform wireless headset system that connects to a PC, desk phone and a Bluetooth PDA device.

Savi W440 in-the-box

The Plantronics Savi W440 new packaging now includes a hard carrying case, similar in size to a good eyeglasses case. This may seem like a small item, but it certainly makes your packing easier when you want to take your headset and laptop to the conference room or when traveling.

The Savi W440 has numerous audio features, including Advanced wideband audio for high definition voice quality – ideal for web conferencing, softphones and Nuance Dragon speech recognition software. The complete Savi line of wireless headsets is designed for Unified Communications applications, with specific models optimized for Microsoft Lync.

Savi W440 Desktop Kit

Desktop Applications:

The W440 kit used for most desktop applications consists of the AC power supply, charging base, D100 wireless USB adapter, and the WH500 earpiece with either the earhook, headband or neckband attached.  Since the W440 battery has a “talk time” of about 7 hours, if you are going to be actively using the headset for an extended period, you might want to have a spare battery on hand and keep it charged with the USB charging cable included with the kit.  If this is a common occurrence, then you can order a “Deluxe Charging Cradle” with spare battery (p/n 84601-01). This accessory snaps on to the charging base and includes a “charging drawer” for the spare battery.

Savi W440 Portable

Portable Configuration:

The portable configuration for the W440 kit consists of the earpiece with earhook, wireless USB adapter and USB battery charger if you plan to be away from the office for an extended period of time.

For help in setting up your Savi headset system, there are print and video media available on the Comfort Telecom Canada website.

For additional information on Plantronics Unified Communications headsets, please visit our website at http://www.comfortcanada.com/Plantronics/plantronics.htm or email us at the Calgary Alberta office at calgary@comfortcanada.com

Plantronics Headsets Optimized for MS Lync

Unified communications (UC)  literally means unifying the communications your workers use everyday – desktop phones, softphones (VoIP), mobile phones – with applications like email, instant messaging, video conferencing, web conferencing, VoIP, desktop sharing – anytime and anywhere around the world.

Plantronics audio devices enable people to communicate comfortably and confidently regardless of location with plug-and-play simplicity, proven compatibility, and high-quality audio at a variety of price points, and are all optimized to seamlessly integrate with Microsoft® Office Communicator 2007 and Microsoft® Lync™ 2010.

Three Plantronics devices for dedicated PC connection that are optimized to integrate with MS Lync

Savi W440-M in-the-box

The Savi W440-M is part of the Plantronics Savi family of wireless headsets.  The system features a DECT USB wireless adapter providing amazing voice clarity and up to 300 feet of range between headset and computer. The W440 combines multiple wearing styles (earhook, headband, neckband) in the same package, as well as a USB charger making it convenient to take the headset to out-of-office locations. The -M variant provides direct plug-and-play with MS Lync 2010. AND… Savi family earpieces all use the same communications protocol. This means you can conference your W440 earpiece with similar devices (e.g. CS500 and Savi W700) used in your office.

Voyager Pro UC B230-M

The Voyager Pro UC B230-M is a direct plug-and-play device for MS Lync. It features the classic Voyager over-the-ear type earpiece and USB Bluetooth adapter. The Voyager PRO UC B230 revolutionizes mobile phone and PC communications through smart sensor technology. It uses advanced hardware and software that seamlessly eliminate communication complexity by detecting presence, integrating with your PC applications, and dramatically enhancing the headset experience. The package includes the Voyager earpiece, B300 USB adapter, AC adapter, USB charger and carry pouch for portability.

Blackwire C420-M

The Blackwire C420-M is part of the Plantronics Blackwire series of direct-conenct USB headsets.  the -M model is optimized for Microsoft Lync. Designed for all day comfort, this durable, stowable headset provides users with the freedom to experience PC audio, through a high quality headset, anytime, anywhere. It’s reliable and easy to use with inline controls such as a call/answer/end button and mute/volume +/- control. Adjustable for the perfect fit, the Blackwire 420 soft ear cushions ensure maximum all day comfort. This headset is optimal for voice communications, listening to music, desktop sharing presentations, webinars, or web conferencing.

For additional information on Plantronics Unified Communications headsets, please visit our website at http://www.comfortcanada.com/Plantronics/plantronics.htm or email us at the Calgary Alberta office at calgary@comfortcanada.com