Plantronics New CS500 Wireless Telephone Headsets Rock!

Posted on September 19, 2011 by Stuart @ comfortcanada

Plantronics CS500 Series Wireless Headsets

Plantronics legendary CS family is setting a new wireless standard for desk phone communication with the CS500™ Series, which features the lightest DECT™ headset on the market, a new streamlined design and improved performance. The new CS500™ Series features the same reliability for hands-free productivity that has made the CS family a best seller for nearly a decade, as well as several new features including premium wideband audio, improved range up to 350 feet, and multi-headset conferencing. An added benefit is that you can pair (subscribe) headsets from a Savi Office system with a CS500 base, especially useful where the CS510/CS520 headset has the same form, fit and function for desk phone connectivity as the Savi Office WO300/WO350, and you want to move operators between stations (multi-shift operations).

CS540 Earpiece/Earhook

The CS540 system replaces the CS55 and features a convertible earhook/headband wearing style with the lightest DECT earpiece on the market (just 21 grams).

The earhook configuration includes several earhook and earbud gels, and a soft rubber sleeve on the plastic earhook makes for a comfortable and stable fit. The interchangeable headband replaces the earhook/earbud with a plush leatherette earpad for those who prefer a over-the-head fit.

The earpiece itself contains a replaceable, rechargeable lithium battery with 7 hours talk time, and the base features a magnetic docking slot to make for easy placement of the earpiece into the charging cradle.

CS520 Base and Headset

The CS510 and CS520 replace the CS351N and CS361N wireless systems, incorporating the enhanced broadband, 350 foot range and multi-headset conferencing features described above, 9 hours of talk time, as well as the interchangeability of the headset with Savi Office WO300/WO350 systems.

For more information about Plantronics Wireless Headset Systems, please visit the Comfort Telecom Canada website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in Calgary: calgary{at}comfortcanada{dot}com or Brampton: productenquiry{at}comfortcanada{dot}com

Filed under: Uncategorized | Tagged: CS500 series, CS510, CS520, CS540, DECT Wireless, Plantronics | Leave a Comment »

Smartphone Tips

Posted on August 19, 2011 by Stuart @ comfortcanada

Ever wonder how to walk and text at the same time? Or how to express yourself in SMS (Short Message Speak), otherwise known as Texting? Or how to care for your iPhone?

Here is an interesting and entertaining Blog with numerous articles on these and related topics.

http://www.phoneservice.org/blog/

Articles that I like:

… enjoy your summer. It’s cool but sunny here wonderful Calgary, Alberta.

Filed under: Uncategorized | Leave a Comment »

Plantronics Voyager Pro UC (V2) B230 Now Shipping in Canada

Posted on July 20, 2011 by Stuart @ comfortcanada

Voyager Pro UC B230 - Mobile and Softphone Access

Communication on the go has never been smarter. Be truly mobile with the intelligent, next generation Voyager PRO UC B230 Bluetooth® headset system

The Voyager PRO UC B230 revolutionizes mobile phone and PC communications through smart sensor technology. It uses advanced hardware and software that seamlessly eliminate communication complexity by detecting presence and integrating with your PC applications.

Voyager Pro UC B230 for PC and PDA

Next Generation Technology

New Smart Sensor technology for a seamless and intuitive user experience

Automatically answers calls
Automatically transfers calls btw PDA & headset
When on a mobile or PC call, softphone presence automatically updated
Eliminates accidental dialing

Voyager Pro UC B230 Earpiece and B300 USB Adapter

Outstanding Audio Quality

Dual-mic AudioIQ2 DSP for noise cancellation, delivering clear voice quality to you and your listener
Advanced WindSmart® technology provides three layers of wind protection
PC Wideband delivers heightened speech clarity, providing the best possible PC audio quality
Integrated A2DP lets you listen to streaming media, including your favorite songs, podcasts, turn-by-turn navigation and more

Superior Call Management

Multi-device connectivity lets you manage PC and mobile phone calls from a single headset
New Bluetooth mini USB adapter can stay in your laptop port for always-ready connectivity
Enhanced voice alerts announce remaining talk time, connection status, battery level and mute
Download the latest release of Plantronics software and get one-touch call answer/end with supported softphones

Packaging:

Voyager Pro UC B230 Packaging

Bluetooth Headset
Bluetooth USB Adapter
Carry Case for headset and USB adapter
AC Charger and Country Pin Adapters
USB Charging Cable
Quick Start Guide

NOTE: No CD is included in the box. Please download the “Plantronics Enterprise Software” from the Plantronics website.

For an extensive user review of this product, reference Trusted Reviews Blog.

For Voyager Pro UC B230 technical information and user/setup manuals, please visit the Comfort Telecom Canada website, or email us at calgary{at}comfortcanada{dot}com

For information on other Plantronics wireless headset products, link to the Comfort Canada Plantronics Wireless page.

Filed under: Uncategorized | Tagged: B230, Integrate Mobile and PC Voice, Voyager Pro UC | Leave a Comment »

Plantronics Savi W440 DECT Wireless Headset

Posted on June 14, 2011 by Stuart @ comfortcanada

Savi W440 System with Headband

The new Savi®440 is the first portable DECT™ wireless headset system and now includes the lightest headset on the market.
Experience world class PC sound quality with a versatile headset that can be worn three ways to match your personal style.

The shape and balance of the of the earpiece make it a device that you can wear for many hours without discomfort.

Pictured to the left is the W440 Charging base and earpiece with attached headband featuring swivel mount and leatherette ear cushion.

W440 with DECT USB Adapter, Charging Cradle/Base and Earpiece

The Savi W440 has the same great clarity of sound as the Savi W430, both allowing you to manage PC voice communications as well as multi media such as web conferencing and speech recognition software.

The key advantages of the W440 are that it is lighter and more portable than the W430, and the W440 comes complete with 3 wearing styles: Headband, behind-the-neck band, and an ear-hook/Earbud kit with multiple sizes for maximum comfort.

Above is the charging Base/Cradle, with DECT USB adapter and earpiece with earhook attached.

W440 and Savi Office WO100

The W440 is complementary to the Savi Office.

The Savi W440 charging cradle separates from the Base. This allows the W440 Charging Cradle and WH500 (W440 earpiece) to be mounted, Subscribed and Linked to a Savi Office Base.

Pictured here is the W440 beside the Savi Office WO100. If you already have a Savi Office WO100, WO200 or WO300/350 system, you can use your W440 top with that system for the combined desk phone, PC applications and features provided by the Savi Office.

Savi Office Base with W440 Charging Cradle and Headset

Here the Savi W440 charging cradle is mounted on the Savi Office base. The WH500 (Savi 440 earpiece) is Subscribed and Linked to the Savi Office base.

All the Savi Office features for desk phone and PC voice applications are available using the W440 headset. The advantage is the light weight and comfort of the W440, as well as the changeable battery (not available on the WO100).

Savi W440 and Savi Office Best of Friends

The Savi W440 and the Savi Office are the best of friends. If you already have a WO100, and you simply want to replace the WH100 top either for comfort, or because the WH100 battery needs replacing (requiring a complete WH100 replacement), then consider a Savi W440 top consisting of a W440 charging cradle, WH500 earpiece and headband or earhook kit. Or if you are an operations manager, and you want a lighter headset for PC voice applications, and you also want to be able to conference in with Savi Office users to monitor calls, the W440 is the perfect solution.

Note, the Savi W440 is available through Comfort Canada towards the end of July, 2011, and the various accessories such as the deluxe charging cradle and swappable batteries will be available at a later date. Please check with us for availability and pricing.

For product information on the Savi 440 or the Savi Office DECT wireless headset systems, visit the Comfort Telecom Canada Plantronics Wireless headset webpages, or email us at calgary{at}comfortcanada.com.

Filed under: Uncategorized | Tagged: PC DECT Wireless, Savi W440, Savi W440-M, Subscribe W440 to Savi Office | Leave a Comment »

EnGenius DuraFon and Freestyl1 Long Range Cordless Phones

Posted on May 25, 2011 by Stuart @ comfortcanada

DuraFon 1X and DuraFon Pro

The EnGenius DuraFon Long Range Cordless Phones are designed specifically for rugged applications such as farms, ranches, green houses, marinas, RV parks and campgrounds, resorts and condos and other similar environments. The DuraFon is available in a 1-line system expandable up to 8 handsets, and a DuraFon Pro 4-line version expandable to 32 handsets on a single base.

Range ratings are up to 3000 acres in an open environment, up to 250,000 sq. feet in a warehouse, and up to 12 stories in buildings. Typically this translates to 1 – 2 Km or more in an outside situation, depending on terrain and obstacles.

FreeStyl1 Long Range Cordless Phone

The new EnGenius FreeStyl1 is for moderately long range applications such as large estates and acreages.

The FreeStyl1 is a single-line system expandable up to 9 handsets, and covers up to 25,000 square feet (in-building), 10 acres open space and 6 floors of penetration. This translates into a range of about 800 metres depending on terrain and obstacles.

If you already have an EnGenius system and need replacement batteries or accessories such as antennas, call us. We can supply them.

For more information on EnGenius products, please visit our website at http://www.comfortcanada.com/Engenius/engenius.htm

or email us at our Calgary, Alberta office at Calgary{at}comfortcanada.com

Filed under: Uncategorized | Tagged: DuraFon 1X, DuraFon Pro, EnGenius, Long range cordless phone | Leave a Comment »

Marketing Your Business with Social Media – A Brief Summary

Posted on May 19, 2011 by Stuart @ comfortcanada

Is Social Media Marketing for You?

This is a brief summary of Social Media marketing, with copious references with examples and where you can find expert help.

Ref. these blogs by Lisa Francis:

http://blog.brightlightsonline.com/2011/03/02/6-reasons-social-media-may-not-right-for-you/

Does your 2011 Marketing Plan include Social Networking?

http://blog.brightlightsonline.com/2010/12/02/does-your-2011-marketing-plan-include-social-networking/

Social Media Tools

LinkedIn
Facebook
Blogs
Twitter
Videos

LinkedIn:

A valuable tool for face-to-face networking
Keep track of valued contacts
Use sparingly. Every contact is NOT your “business friend”
Create and account and profile at www.linkedin.com
LinkedIn Profile examples:

Facebook:

Use Facebook to get more customers. Start by creating a Fan Page for your business.

Reference this blog by Lisa Francis:

http://blog.brightlightsonline.com/2011/03/24/use-facebook-to-get-more-customers/

Blogs:

Will blogging really help my business?

All businesses, using any form of Internet Marketing should blog
Build Personality
Build Credibility
Creates Another Net to Catch Prospects
Improves your website’s Search Results (depending on how your Blog is hosted)

Getting Started

Recommend WordPress at http://wordpress.com/

It will take a bit of work and computer expertise to set up your basic account, select a cool template, and create the look that illuminates your business

A simple free blog address will look like this : http://thecivilityceo.wordpress.com/

This free format won’t get found by Google

You can convert the free blog to a paidfor Blog address as part of your website under a “sub domain”
Or you can purchase a blog domain name hosted by WordPress for about $15 per year

Reference these blog articles:

http://blog.brightlightsonline.com/2010/12/10/will-blogging-really-help-my-business/

http://blog.brightlightsonline.com/2010/05/06/can-a-blog-help-your-website-ratings/

Check out this video “How Blogging Can Help Your Business” by Denise Baril:

http://www.youtube.com/user/denise6205010?feature=mhum#p/a/f/0/8Dqp_WTpsCk

Twitter:

Easy to set up a Twitter Profile at http://twitter.com/
Your Tweets are seen only by people who “Follow” you

You can acquire followers by Searching of others in your particular area of interest or geographic area and “Following” them. Chances are they will follow you back

Some tools: Download a monitoring tool such as http://hootsuite.com/ or http://www.tweetdeck.com/desktop/ to help you manage all your messaging
Some rules: http://kellymartin7.wordpress.com/2011/04/11/5-things-not-to-tweet/
A local example: http://twitter.com/#!/airdriescoop

4,484 followers

Does Twitter really bring in business? My jury is still out.
Take some training

Lisa Francis – http://www.brightlightsonline.com/workshops.html
Kelly Martin – http://www.mysocialmediabridge.com/

Videos:

Lights, Camera, ACTION! – Why videos work

http://blog.brightlightsonline.com/2010/01/04/lights-camera-action/

Check out the Video link in this Blog by Denise Baril

http://myemail.constantcontact.com/Marketing-Matters-Canada-Has-Gone-Social-.html?soid=1103380378247&aid=N5IUpb8sp1o

http://www.youtube.com/user/denise6205010?feature=mhum#p/a/u/0/PTUF1I73IjI

Check out my Blog at http://comfortcanadablog.com/

Filed under: Uncategorized | Tagged: Social Media Marketing | Leave a Comment »

Plantronics Savi W430 and Voice Recognition Software

Posted on April 12, 2011 by Stuart @ comfortcanada

Plantronics Savi W430

The Plantronics Savi W430 is a DECT USB wireless headset with a 80-100 metre range, designed for high quality voice applications on a PC or MAC. Using it with popular speech recognition such as Nuance MacSpeech Dictate or Dragon NaturallySpeaking requires some special setup as well as training on the part of not only the person but also the machine.

First of all, when you initially set up your Savi 430, load the Plantronics software, and ensure the W430 bandwidth is set to Wideband. Your computer may also have its own internal mic which must be turned off before you start some practice dictating. Otherwise you will get garbled translation.

Here is a link to a very useful blog by IT Enquirer titled “MacSpeech Dictate: some training required“

Synopsis:

MacSpeech Dictate comes in several versions, including general speech, medical and legal applications. You have to load some language and specific applications dictionaries, and then “train” the software to recognize your speaking style.

The training sessions won’t tell you how the software will actually perform under real-world circumstances, and there can be quite a large gap between Dictate’s performance when you’re reading text out loud — with every word and sentence being correctly “understood” by MacSpeech Dictate — and your actual accuracy score when dictating. When you are dictating, you tend to pause a lot in-between words and get sloppy with pronunciation, so you have to practice speaking smoothly and “normally”, and not saying “um” a lot between thoughts.

MacSpeech Dictate comes with a set of commands which allows you to command your Mac software by voice. If you don’t speak those commands (“Delete the Word X to Y”) fast enough, the software thinks you’re dictating again, and will literally type what you commanded it to do.

Especially when used in noisy surroundings, MacSpeech Dictate will benefit greatly from superior noise canceling functionality. The Savi W430 satisfies that requirement excellently by filtering out both mechanical and background voices.

Speech recognition software doesn’t replace the keyboard, but it can help if you aren’t a great keyboarder, or if you think best on your feet when composing a document.

For more detailed product information about the Plantronics Savi 430, please visit the Comfort Telecom Canada website, or email us at calgary{at}comfortcanada{dot}com.

Filed under: Uncategorized | Tagged: Dragon Naturally Speaking, MacSpeech Dictate, Nuance Dragon, Plantronics, Savi 430, Savi W430, Speech Recognition Software | Leave a Comment »

Jabra Speak 410 USB Small Office Speakerphone

Posted on March 31, 2011 by Stuart @ comfortcanada

Jabra Speak 410

Jabra Speak 410: Jabra SPEAK™ 410 is a USB speakerphone designed for office professionals with everyday need for audio conferencing. Its compact design and travel case make it easy to carry around, and the integrated cable management ensures quick set-up. It’s the perfect solution for spontaneous conferencing and collaboration.
The speakerphone is available in two versions. Jabra SPEAK 410 MS is optimized for seamless integration with Microsoft® Lync™. Simply connect Jabra SPEAK 410 MS to your computer and you are ready to make your first call. Jabra SPEAK 410 is compatible with all leading brands of Unified Communications solutions and VoIP clients – Download free drivers from www.jabra.com/PCsuite
Thanks to advanced Digital Signal Processing, Jabra SPEAK 410 provides crystal-clear audio with true wideband sound quality. The powerful speaker and built-in omni-directional microphone offer a 360-degree coverage allowing conference participants to hear and be heard within a 1 to 2 metre range.

For further product details and pricing, plese contact Comfort Telecom Canada at calgary{at}comfortcanada{dot}com, or visit our web page at

http://www.comfortcanada.com/GNNetcom/speak_410.htm

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New Call Centre Headsets from Jabra / GN Netcom

Posted on March 31, 2011 by Stuart @ comfortcanada

Jabra Quality and Affordability

Jabra/GN Netcom commercial headsets are rugged and dependable and intended for call centres and other office environments. You will need either a direct connect cable (e.g. GN1200 or GN1216 Smart Cord) or an amplifier (eg. GN8000 or GN8210) to connect the headset to your phone, or a USB connections for Softphones.

Biz 1900 Telephone Headset

Jabra BIZ 1900: The Jabra BIZ 1900 Series delivers professional performance and exceptional value. Designed for contact center use, the Jabra BIZ 1900 Series increases agent productivity and performance. Its noise canceling microphone ensures that background noise from your work environment won’t be transmitted to your customers’ ears.
The headset comes complete with QD (Quick Disconnect) plug for instant connectivity to a wide range of amplifiers and telephone systems..
The Jabra BIZ 1900 Series is available in both mono and duo and its multiple adjustment points make it truly adaptable to individual preferences. …more details

Jabra BIZ 620 USB

Jabra BIZ 620 USB: The Jabra BIZ 620 headset is the ultimate entry-level headset for first time users of Unified Communications. For users of Microsoft® Office Communicator or Microsoft® Lync™ 2010 the headset is your point of delivery for the entire UC system. Jabra BIZ 620 is designed to enhance the experience with Unified Communications by providing full wideband audio.
While other so-called “wideband” headsets cut-off at around 4,000 Hz, the Jabra BIZ 620 headset provides a full frequency response up to 6,800 Hz for optimum call clarity. The noise-canceling microphone effectively cuts off unwanted background noise.
The Jabra BIZ 620 is plug-and-play with Microsoft Office Communicator and Microsoft Lync 2010. Integrated in-line call control buttons enable you to answer/end calls and adjust volume directly from the headset. No drivers or additional software are needed. Microsoft Office Communicator and Microsoft Lync 2010 automatically recognizes the headset and the integrated controls. Just plug the headset into the USB port of your PC and you’re ready to roll! …more details

For detailed product information and pricing contact Comfort Telecom Canada at Calgary{at}comfortcanada{dot}com or visit our website Jabra Products page at www.comfortcanada.com

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Airdrie Alberta Face-to-Face Business Networking March 22, 2011

Posted on March 18, 2011 by Stuart @ comfortcanada

Business Networking

Airdrie Chamber of Commerce FACE-TO-FACE NETWORKING

Tuesday, March 22 7pm to 9 pm

Location: Airdrie, Alberta

Tickets (free) are limited, so register early.

Click here for location, details & to register

Face-To-Face Networking is a “speed” networking event. You will need to prepare your elevator story / networking profile and have 50 hard copies available to hand out along with your business cards. It should include who you are, what you do, who you do it for, why you are networking, and most importantly, how the networking group can help you.

This networking event is free and everyone is welcome. It is important to note that this is not a sales referral, sales lead or sales event. This is simply a meet and greet event where business people hope to meet like minded business people that see the value in networking.

If you have questions or need help, contact:
Mike De Bokx, Event Chair
President, Airdrie Chamber of Commerce
403-804-9804

Filed under: Uncategorized | Leave a Comment »

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