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Wireless Headset Batteries

For mission-critical communication applications, you want to have spares in stock to keep you wireless headsets and long range cordless phones operating smoothly. The key component is the earpiece or handset rechargeable battery. These batteries are specialized and unique for different manufacturer, make and model headsets, so you’ll need to know what model you have before ordering. Following is a list of wireless headset models and their associated battery requirements. Click in the links for more detailed product descriptions. Plantronics Wireless Headset Systems

Headset System Battery/Description
Plantronics CS500 Series Wireless Headsets for Desk Phones

PLNT_CS540_Batt_86180-01

PLNT_CS540_Batt_86180-01

Plantronics CS540 Wireless Headset system Replacement battery: 86180-01 Tip: How to Change a CS540 Battery

CS510/CS520 Extended Life Headset Battery

CS510/CS520 Extended Life Headset Battery

Plantronics CS510 and CS520 Wireless Headset System Replacement battery: 64399-03 Replacement extended life battery: 202599-03 (up to 10 hours of talk-time) Tip: How to Change a CS510/CS520 Battery

CS530 OTE Wireless System

CS530 OTE Wireless System

CS530 Replacement Ear Piece

CS530 Replacement Ear Piece

The Plantronics CS530 is an Over-the-ear earpiece system with the battery integrated into the ear piece. Replacement Magnetic Latch EP: 87235-01 Tip: How to Pair a new Earpiece to the Base

Plantronics Savi 700 Series Multi Device Connectivity Wireless Headsets

Savi W740 Wireless System

Savi W740 Wireless System

Savi W740 Hot-Swap Battery

Savi W740 Hot-Swap Battery

Plantronics Savi W740, Savi W745 and Savi W440 all use a rechargeable hot-swap battery. Order code: 84598-01 Tip: Managing your Headset Power

Savi W710 Wireless System

Savi W710 Wireless System

Savi W710/W720 Extended Life Battery

Savi W710/W720 Extended Life Battery

Plantronics Savi W710 and W720 Wireless Headset System Replacement battery: 64399-03 Replacement extended life battery: 202599-03 (up to 10 hours of talk-time) Tip: Savi W710 and W720 Battery Replacement

Savi W730 OTE Wireless System

Savi W730 OTE Wireless System

Savi W730 Earpiece and Cradle

Savi W730 Earpiece and Cradle

Plantronics Savi W730 earpiece is a sealed unit and needs complete change-out to replace the battery. The new earpiece has a magnetic latch which may not be compatible with the original charge cradle, so order the earpiece/cradle combo. Replacement Mag Latch EP and Cradle: 82905-21

GN Netcom/Jabra Wireless Headset Systems

Headset System Battery/Description

Jabra Pro 9460 Duo Wireless System

Jabra Pro 9460 Duo Wireless System

Jabra Pro 9400 Series Battery Kit

Jabra Pro 9400 Series Battery Kit

Jabra Pro 9400 series wireless headset system Battery Order Code: 14192-00

Gn9300 Series Wireless System

GN9300 Series Wireless System

GN9300 Series Battery

GN9300 Series Battery

The GN9330 and GN9350 wireless headsets have been discontinued, but replacement batteries are still available. Battery Order Code: 14151-02 Tip: Replacing a GN9300 Series Battery

Mitel 5300ip Handsfree Adapter

Mitel 5300ip Handsfree Adapter

GN9300 Series Battery

GN9300 Series Battery

Once upon a time, GN Netcom partnered with Mitel to provide a handsfree module for the ip5300 phones. The earpiece is an electrically-modified GN9350. Battery Order Code: 14151-02

EnGenius Long Range Cordless Phones The EnGenius DuraFon 1X and DuraPro (4-line) and DuraWalkie are ruggedized cordless phones for long ranges and tough environments. The three handsets all use the same Lithium Ion Battery, and other consumables such as belt clips and handset antennas are also available.

Phone System Battery/Description

DuraFon 1X Handset

DuraFon 1X Handset

DuraFon Handset Battery

DuraFon Handset Battery

DuraFon 1X, DuraPro and DuraWalkie Handset Battery Order Code: DuraFon-BA

For more information about our wireless headset systems and available spares, please email us at calgary@comfortcanada.com, or contact us at our office in Calgary.

Extended Battery Life for Plantronics Wireless Headsets

Extended Talk Time Battery for Savi and CS over-the-head wireless headsets

202599-03 – Plantronics Extended Talk Time Battery for CS510/CS520 and Savi 710/720

New battery provides up to 13 hours of talk time (up from 9) for Plantronics CS510/CS520 and Savi W710.W720 models in most environments (see table below). The new battery is backward compatible to units in the field, and the spare battery is available now for purchase (part # 202599-03).  Savi/CS models with the date code of L4 or later ship with the new battery.


Talk Time and Standby Time Characteristics:

 

Model # NEW Talk Time(Narrowband) NEW Talk Time (Wideband) NEW Standby (Narrowband) NEW Standby
(Wideband)
Savi 410 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 4 days
Savi 420 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 3.5 days
Savi 710 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 4 days
Savi 720 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 3.5 days
CS510 Up to 13 H ((Previously 9 H) Up to 8.5H Up to 4 days Up to 4 days
CS520 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 3.5 days
CS510-XD Up to 12 H (Previously 8.5 H) Up to 8 H Up to 2.5 days Up to 2.5 days
CS520-XD Up to 12 H (Previously 8.5 H) Up to 8 H Up to 2.5 days Up to 2.5 days

For more information about the Plantronics line of wireless headsets, please visit the Comfort Telecom Canada website at:

http://www.comfortcanada.com/Plantronics/plnt_wireless.htm

Comfort Telecommunications Canada Ltd., Western Canada Office

Calgary, Alberta
Phone: (403) 239-8414
Fax: (403) 547-1632
Toll Free: 1-877-244-8414
calgary@comfortcanada.com

New EncorePro HW500 Corded Headsets from Plantronics

EncorePro HW540

EncorePro HW540 Wearing Styles

Introducing the new Plantronics EncorePro HW500 line of office/business grade corded headsets, now available in Canada through Comfort Telecom Canada. There are 3 models, the convertible HW540 pictured above, the HW530 over-the-ear headset, and the HW510 single ear and HW520 dual ear headband models.

HW540 OTH

HW540 OTH

The HW540 is the most popular due to the following features:

  • The new HW500 headsets are built for long-term use in the most abusive environments. Metal joints and laser welding are part of the quality package for toughness. Aircraft grade anodized aluminum adds greater reliability. Wideband sound delivers the best enunciation for productive conversations all the time. The new audio processor is 80% smaller and the overall package is up to 22% lighter than SupraPlus HW251.
  • The Quick Disconnect cables are tested to 30,000 cycles. That means they are built to be unplugged 30,000 times without failure! Cables are tested for 200,000 flexes to meet rigorous standards and prolonged product life in call centers.
  • The HW540 is a 3-in-1 headset, meaning it’s a convertible headset with three different wearing styles in one headset.  You will be able to find one of the wearing styles that is a perfect fit.
  • The HW500 headsets all have a noise-canceling microphone which works well to cut down background noise, even in the loudest of environments.
  • The HW540 only weighs 22 grams, when configured over the ear, making it the lightest in its class.  The ear loop is flexible, allowing you to conform it exactly to the shape of your ear.  This greatly improves the fit and reduces instability you generally get with a generic fitting ear hook.  A soft foam ear cushion is also included, which makes for a soft contact point against your ear.
  • As with all Plantronics H-Series headsets, the HW540 includes a cable that terminates in a Quick-Disconnect.  This allows you to attach any phone-specific direct-connect cable, USB cable, amplifier, or iPhone cable, depending on your application.  With the quick-disconnect, you also have the luxury of pulling the connection apart and walking away from your desk without the need to remove the headset and re-position it each time.
  • The HW540 is also wideband compatible, ensuring you the best possible audio quality available.

Please note that Plantronics has extended the EncorePro line with the re-named HW710 (formally HW291) and HW720 (formally HW301).

EncorePro HW700 Family

EncorePro HW700 Family

Reward your top performers with the top-of-the-line Plantronics EncorePro 700 headset series, designed for customer service representatives. Its distinctive design is slim and stylish with an elegant satin finish. Its featherweight materials and leatherette ear pads ensure luxurious comfort, while its unique curved, telescoping microphone and pivoting boom deliver crystal-clear, private conversations. The EncorePro 700 Series – the thoroughbred of headsets.

For more information on headsets available through Comfort Canada, please visit our website at:

http://www.comfortcanada.com/Plantronics/plnt_crdhs.htm

or contact us at our Calgary, Alberta office at calgary@comfortcanada.com

Contact Centre Tips – While waiting for a call, hummm

An agent waiting for a call should hum, or sing to warm up the voice, and make sure that the voice can project. Another technique that sooths your voice is a glass of room temperature water with a slice of lemon. The zest of the lemon sooths your voice, and it makes sure that you are not gasping for air while you talk to an individual. For the full text of these tips, link to Contact Center World.

For product info and pricing on corded and wireless headsets, Email us, or call our nearest office @ 1-877-244-8414 (Calgary, AB) or 1-800-822-8613 (Brampton Ontario).

Comfort Canada Christmas Holidays

Holiday Schedule

Holiday Schedule

Dear friends and customers, our Brampton and Calgary offices will be closed for Christmas and New Years break, from December 22, 2014 to January 2, 2015. If you need any headset or phone equipment in December, please order it early so we can get it shipped to you in a timely fashion.
Comfort Canada Brampton and Calgary staff wishes to thank all our loyal customers for your continued support. We appreciate your business.

Please visit our website for product information, at http://www.comfortcanada.com/index.htm

For additional product info and pricing, please phone or email us at:(click the phone number to send an email)

Brampton Ontario @ (905) 458-9507 / 1-800-822-8613 or Calgary, Alberta @ (403) 239-8414 / 1-877-244-8414

Managing Calls with your Voyager Legend CS

This article is intended to help new Voyager Legend CS users manage calls from both your desk phone and your Mobile Bluetooth device that are occurring in random order in a busy office. It is assumed that you have already set up your Voyager Legend CS system, charged up the earpiece, connected the base to the desk phone, and Paired the earpiece to your Bluetooth mobile device (e.g. iPhone or Android cell phone). If you need some help doing this, please refer to the Voyager Legend CS User Guide  and the Voyager Legend CS Video Setup Guide for detailed setup instructions.

Earpiece Controls

Earpiece Controls

First Things First. Get familiar with the Controls and LED indicators on your system so you won’t be fumbling when you need to answer calls.

The most important button on the earpiece is the Call button (the phone handset symbol, located on the back end of the mic boom). This button enables you to answer and end calls and switch to a call coming in on the alternate device.

The Mute/Voice button located on the underside of the mic boom also useful in Muting calls and initiating voice commands.

Voyager Legend CS BASE LEDs

Voyager Legend CS BASE LEDs

Base LEDs

The centre LED tells you if your earpiece is powered on and paired to the Base. If the earpiece is powered off or if pairing between earpiece and Base is lost*, then the centre LED will be a dull red. It should be bright blue when powered and paired.

The left most Call/Mute LED is solid blue when the earpiece is “connected” to the Base and therefore ready to make or accept a desk phone call. Selecting the Call button on the earpiece will connect or disconnect it to the Base. If the Mute button is selected on the earpiece, then this LED will flash blue continuously.

* The earpiece may become “unpaired” from the base if you press the Pairing button on the back of the Base when they are already paired. More tips on this later, but if the center LED is not solid blue, and you can’t “connect” the earpiece to the Base, Pair the earpiece to base by selecting and holding the earpiece Call button until is says “Pairing”, then select the Base Pairing button.

Handset Lifters and EHS Cables

An HL10 Handset Lifter is an optional device that connects to a port on a wireless headset base, and attaches to your desk phone so that you don’t need to lift the handset manually when you answer calls. It will fit on a wide range of corded desk phones, but may have some limitations on certain models with a sharply curved side, or a steep angle on the face of the phone, or where the phone has a latch in the handset cradle that prevents the handset from lifting unless it is pushed up to first release it.  The HL10 activates automatically as soon as you “connect” the earpiece to the Base, and is useful for roaming away from your desk (up to 25-30 feet with the Bluetooth Voyager Legend CS, 300 feet with DECT devices such as the CS500 series wireless headset systems), remotely answering and ending calls from that range.

Some models of more advanced electronic phone systems such as Cisco and Avaya use an Electronic Hook Switch (EHS) cable to enable remote call control. This is also available as an option for the Voyager Legend CS.

Managing calls without Remote Call Control

If you will be at or near your desk when using the desk phone, then you can receive and end calls using the desk phone handset or call control buttons on the desk phone itself.

Ready for a Desk Phone Call

Ready for a Desk Phone Call

Be Ready for a Desk Phone Call

Put your earpiece on and select the Call button so that the Call LED on the Base is illuminated.

When a Call comes in, simply pick up the phone handset or select the Call Answer button on your phone if it supports this feature..

When you are done with the call, hangup the phone.  NOTE THAT SELECTING THE CALL BUTTON ON THE EARPIECE (DEACTIVATING THE CALL LED ON THE BASE) WILL NOT DISCONNECT THE CALL.

 

Active Desk Phone Call

Active Desk Phone Call

Answering Calls on your Cell Phone

Answering Cell Phone calls when the earpiece is mounted on the charge stand (not “connected ” to the Base), or when on your ear but not “connected” to the Base, is straight forward. But when the earpiece is “connected” to the Base (Base Call LED illuminated), it takes 2 or 3 steps to answer the Cell phone call.

When the Cell call initiates, you will hear a low level alert through the earpiece.

Put the desk phone caller on Hold through the desk phone function if available.

Select the Call button on the earpiece to “un-connect” the earpiece from the Base.

The incoming cell call alert in the earpiece will now grow louder.

Select the Call button again on the earpiece to answer the Cell call (or use voice commands to answer the Cell call).

When you are done with the Cell call, select the earpiece Call button to end the Cell connection, and select again to re-establish “connect” to the Base.

The desk phone call will still be active and you can resume that conversation.

Answering a Desk Phone Call when you are on an Active Cell Phone Call

In this case, when you Select the Call button on the Earpiece, it will disconnect the Cell Phone call. You must select the Call button again to “connect” to the base, then lift the phone handset or select the phone call button to answer the desk phone call. Unfortunately, there isn’t a way to put the Cell Phone call on Hold while you answer the desk phone call using the Voyager earpiece.

 

Call Management with Handset Lifter

Call Management with Handset Lifter

Operations using a Remote Call Control Device

If you are using an HL10 Handset Lifter or EHS cable, or have ShoreTel phones with direct EHS control through the communication cable,  where Remote Call Control is enabled, then multi-call operations are slightly different. When you select the Call button on the earpiece to “connect” to the Base, it will cause the handset to lift (or electronically put the desk phone “offhook”), and when you end the connection from the earpiece, it will hang up the phone. This will affect the way you manage desk phone calls when a second call comes in on the Cell Phone.

Other things you can do with your Voyager Legend CS

BT300 USB Bluetooth Adapter

BT300 USB Bluetooth Adapter

Connect to your Computer

The BT300 USB Bluetooth Adapter (see Voyager Legend CS accessories**) is a small dongle that plugs into a USB port on your PC or Laptop. It allows you to Pair your Voyager earpiece to the PC and one other device (either your Cell Phone or the Voyager Legend CS Base – you can’t have 3 devices Paired at the same time). This is practical if you want to use your Voyager earpiece to access PC applications such as VoIP, Podcasts or dictation software such as Dragon Speech.

** the BT300 comes in two models: the 85117-02BT300 Bluetooth USB Adapter for standard UC VoIP, and the 85117-01BT300-M Bluetooth USB Adapter for Microsoft Lync

Pairing your Earpiece with the BT300

Disable the Bluetooth connection on one of the devices (pull the power plug on the Voyager Legend CS Base, or Turn Off Bluetooth on your mobile device). The earpiece will alert you that one of these has been turned off.

Request Bluetooth Pairing on the earpiece (select and hold the Call button, or select the Mute/Voice button and Say “PAIR”).

Plug BT300 into a USB port on the Laptop/PC. It will flash at first, then show a Blue LED. The earpiece will provide an audible indication “PC connected”

You may have to go to the Control Panel on the PC to select the Audio Device to complete the setup.

You can return to the original configuration simply by unplugging the BT300 from the PC and re-enabling Bluetooth on the mobile device, or plugging in the power cord to be back of the CS Base. No need to re-Pair, it will be re-established immediately.

Using Different Earpieces

If several co-workers have their own Plantronics multi-point Bluetooth headsets (e.g. Voyager Pro, Voyager Legend etc), and they want to share the same Voyager CS Base, this is easily accomplished. Simply power off earpiece 1, set earpiece 2 in Pairing mode, and select the Pairing button on the back of the Voyager CS Base. This will allow you to share the CS desk phone functionality without having to share earpieces.

Stay tuned (or subscribe) for other user hints and trouble shooting notes. Or if you have questions, please contact us in the Calgary office at 403-239-8414, or email us at calgary(at)comfortcanada.com.

 

Plantronics Voyager Legend CS Rebate

Voyager Legend CS Rebate

Voyager Legend CS Rebate

For a limited time buy a Plantronics Voyager Legend CS Headset System from Comfort Telecom Canada and receive a $50.00 rebate from Plantronics. Offer is valid from March 3 to June 30, 2014.

Buy a Plantronics Voyager Legend CS Headset System(s) from (One $50.00 rebate for each Voyager Legend CS Headset System)

The new Voyager Legend CS wireless headset offers hands-free, hassle-free connectivity to both desk and mobile phones. It allows you to easily manage both mobile and desk phone calls, from one headset, for a truly seamless experience.

Voyager Legend CS

Voyager Legend CS

Features include:
• Up to 7 hours of talk time
• Range up to 33 feet from desk phone or mobile
• Voice commands and helpful audio alerts
• Intuitive smart sensor technology
• Crystal-clear audio with noise canceling technology
• Designed for extended wear and all day comfort

Please contact Comfort Telecom Canada for product details and a quote to suit your office needs.

In Calgary at 403-239-8414403-239-8414 (or toll free in Canada at 1-877-244-84141-877-244-8414)

or by email at calgary at comfortcanada.com