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Headset Operation with Mitel 5020 Phones

Mitel 5020 Phone

Mitel 5020 Phone

IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the phone to handset mode.

Headset Operation

To enable Headset Operation:

Press the Headset feature key.

To answer a call (when Auto Answer is disabled):

Press the flashing line key.

To hang up:

Press CANCEL.

To disable Headset Operation:

Press the Headset feature key.

Headset Operation (with Feature Control Switch)

To enable Headset Operation:

Press the Headset feature key.

To answer a call:

Press flashing Line Appearance key

OR

– Quickly press and release the headset’s feature control switch.

To mute the headset microphone:

Press and hold the headset’s feature control switch.

To hang up:

Press CANCEL.

OR

– Quickly press and release the headset’s feature control switch.

To disable Headset Operation:

Press the Headset feature key.

The Mitel 5020 user manual can be found at this link.

For information on corded and wireless headsets compatible with the Mitel phones, contact the Comfort Telecom Canada Calgary office at 403-239-8414, or visit our website at www.comfortcanada.com.
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