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Connecting a Bluetooth-Enabled Hearing Aid to PC Softphone and Desk Phone

Phonak Compilot

Phonak Compilot

Phonak ComPilot: This article is meant to illustrate how the Plantronics MDA200 USB switch and a USB Bluetooth Adapter can be used in combination with a Phonak ComPilot  to connect a hearing aid user with a desk phone or computer softphone. Note that Comfort Telecom Canada does not sell or set up Phonak devices. These are best sourced from and set up by a hearing care professional.  The following Phonak user links are provided solely as a convenience to the reader.

The Phonak ComPilot allows wireless bluetooth connectivity with devices such as phones, televisions, laptops, mp3 players and stereos.  This Phonak ComPilot link provides some guidelines on using the device, including how to pair it with a Bluetooth device. Section 5 of the Phonak ComPilot User Manual explains how to configure the streamer for making phone calls. (The ComPilot must be configured as a remote control by your hearing care professional).

Refer to the Phonak ComPilot – Bluetooth Pairing Guide to enable pairing with the Plantronics USB Bluetooth adapter.

The Plantronics SSP2714 Bluetooth adapter together with the MDA200 switch provides the connection between the hearing aid Bluetooth transmitter and your desk phone. The MDA200 has the additional benefit of providing a connection to your PC for use with computer voice applications such as Skype.

BT300 Bluetooth USB Adapter

SSP2714 Bluetooth USB Adapter

Plantronics SSP2714 USB Bluetooth Adapter: The SSP2714 is a wireless Bluetooth USB adapter designed specifically for Phonak, Oticon, and Starkey SurfLink Bluetooth enabled hearing aid pendant systems. The standard version will interface with computer softphones including Avaya One-X, Cisco, ShoreTel, Skype and more. See the Plantronics Spokes Software download page for additional information.

To pair the SSP with a Phonak Compilot device:

a.  Place the Phonak ComPilot into pairing mode.

b. Plug the SSP into the USB port on your computer (or USB switch – see MDA200 below). The light on the SSP flashes rapidly. When pairing is successful, the light on the SSP becomes solid blue.

MDA200 USB Switch

MDA200 USB Switch

MDA200 USB Switch:  The MDA200 is a multi device switcher that allows you to turn a  USB audio device (e.g. the SSP Bluetooth USB adapter) into a multipoint node. The MDA200 lets you answer, end and switch calls between your desk phone and your PC softphone with a press of a button. It allows you to manage calls from PC, desk phone and even a mobile phone when used with Bluetooth USB headsets.


MDA2-SSP Phone and PC Connection

MDA2-SSP Phone and PC Connection

The picture to the left shows the MDA200 and SSP combination, which will communicate with various hearing aid Bluetooth pendants to connect to both a PC softphone and a deskphone. The MDA 200 also supports remote call control on the desk phone, either through a HL10 handset lifter or via an Electronic Hookswitch (EHS) cable where supported by the desk phone.

For additional product information, please contact the Comfort Telecom Canada Calgary office by email at calgary@comfortcanada.com, or visit our website at http://www.comfortcanada.com/index.htm.

5 Responses

  1. […] We’ve written previous articles on the possibility of linking a hearing aid to a desk phone using the Phonak ComPilot or similar […]

  2. The ComPilot does not work with a multi-line desk phone. That is a big deficiency

  3. SSP2714-01 is Correct Part #.. Frustrating when bloggers put incorrect information on issues like this.. especially when this is a non-returnable item

  4. Thanks a lot for sharing this superb web site. http://bit.ly/2f0xJ92

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