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Contact Centre Tips – While waiting for a call, hummm

An agent waiting for a call should hum, or sing to warm up the voice, and make sure that the voice can project. Another technique that sooths your voice is a glass of room temperature water with a slice of lemon. The zest of the lemon sooths your voice, and it makes sure that you are not gasping for air while you talk to an individual. For the full text of these tips, link to Contact Center World.

For product info and pricing on corded and wireless headsets, Email us, or call our nearest office @ 1-877-244-8414 (Calgary, AB) or 1-800-822-8613 (Brampton Ontario).

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