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EnGenius DuraFon Pro Canadian Version

DuraFon

DuraFon Long Range Industrial Phones

The EnGenius DuraFon is an industrial long range cordless phone system for highly demanding working environments. When used with the optional outdoor antenna (AK10L or AK20L), the DuraFon is a powerful tool providing long range cordless phone and two-way radio operations for back country enthusiasts, industrial parks, construction sites, auto dealers, and other demanding campus environments.

DuraFon Pro 4-Line System

DuraFon Pro 4-Line System

The EnGenius DuraFon PRO 4-line Industrial Cordless Telphone System is a long range, multi-base, multi-line telephone and 2-way radio communications system. With a capacity of up to 90 handsets and outside range up to 3000 acres, it  provides users with unparalleled mobility and flexibility.

The DuraPro system has recently been upgraded and re-certified to meet Industry Canada standards.  The new Canadian version is exclusive from EnGenius Technologies Canada and its distribution channels for the Canadian market. Look for this version of the DuraFon Pro series (SP-922 PRO CA). Use the following part numbers when ordering for application in Canada.

  • DuraFon Pro system with one handset:  SP-922Pro CA V2
  • DuraFon Pro handset kit:  SP-922Pro CA V2 HC
  • DuraFon Pro PIA system with 4 handsets: SP-922Pro CA PI V2 PIA
  • DuraFon Pro PIB system with 4 handsets and 20M external antenna: SP-922Pro CA PI V2 PIB20L

For further product information, please visit the Comfort Telecom Canada website at www.comfortcanada.com/Engenius/durafonpro.htm

or email us at Calgary@comfortcanada.com for pricing and availability.

Plantronics Voyager Legend Bluetooth System

Voyage Legend Bluetooth Headset

Voyage Legend Bluetooth Headset

Plantronics has introduced two new Bluetooth headset packages: the Voyager Legend and the Voyager Legend UC.  These replace the Voyager Pro Plus and the Voyager Pro UC B230, and include some improvements and feature enhancements that make Plantronics Voyager line even smarter than previous models.

Voyager Legend Earpiece

Voyager Legend Earpiece

The Voyager Legend is designed as a follow-up to the Plantronics Voyager Pro Plus, and the Legend does what many might have though was impossible, improve on an already stellar design. In fact, the Voyager Legend offers even better call quality, a smaller size, a more comfortable fit, and a longer battery life.

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Voyager Legend UC

Voyager Legend UC

The Voyager Legend UC meets the demands of mobile professionals like never before. With connectivity to PC, smartphone, or tablet, sensors, precisely-tuned audio, voice controls and advanced charging accessories – it’s the only headset you need for your mobile life. It replaces the Voyager PRO UC and is available in two models:

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– B235: UC Standard version built for UC applications and softphones from Avaya, Cisco, IBM, Skype, and more

– B235-M: Version optimized for Microsoft Lync 2010, and Microsoft OCS 2007

Voyager Legend UC Charging System

Voyager Legend UC Charging System

The Voyager Legend UC also comes with an innovative charging ecosystem which includes a carrying case to stow and charge the headset, providing up to 14 hours of additional talk time, a desktop charging stand and a modular wall charger

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There is an excellent review of the Voyager Legend on CNET.com, but here are a few of the highlights and product improvements:

  • Dedicated Voice/Mute command button & On/Off slider switch
  • 25% smaller body size
  • Magnetic charging connectors for easier mounting
  • Sweat-proof coating (P2i) for improved durability
  • Innovative charging ecosystem:
    • A carrying case to stow and charge the headset, providing up to 14 hours of additional talk time *
    • A desktop charging stand *
    • A modular wall charger
  • Increased Talk Time up to 7 hours and 11 days Standby Time
  • Precision tuned triple-mic with enhanced DSP for superior noise cancellation
  • 3X improvement in wind noise reduction
  • Voice command menu and enhanced voice alerts including mobile call name announcement and “answer/ignore” call feature

* Optional accessory with Voyager Legend, included in package with Voyager Legend UC

The Voyager Legend is available now, and the Voyager Legend UC will be shipping in Canada toward the end of January, 2013.

For additional product formation, avilability and pricing on Plantronics wireless products, please visit our website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us at calgary@comfortcanada.com

Plantronics CS500 Multi-Shift 24×7 Operations

CS520

CS510

CS520

CS520

CS540

CS540

The CS500 series wireless headsets connect directly to desktop phones, and do not have removable cradles as featured with the multi-device Savi 700 series.

Because the CS500 and Savi 700 earpieces share a common form factor and DECT communications protocol, the Savi 710, 720 and 740 headset/cradle combos can be used in combination with offline charging units to provide multi-shift capability for the CS510, CS520 and CS540 wireless systems.

CS510 Headset and Cradle

CS510 Headset and Cradle

CS520 Headset and Cradle

CS520 Headset and Cradle

CS540 Earpiece and Cradle

CS540 Earpiece and Cradle

The cradles are loaded onto an offline charging unit, and the second headset is mounted onto the respective cradle for offline charging while the main system and headset is in use. (either headset will also charge on the system Base. When an alternate user wants to connect live, he/she simply mounts their headset earpiece on the main system Base, and it will automatically subscribe to the system. The first user then moves their earpiece to the offline charger/cradle to recharge for later use.  There are two charger configurations available, a single bay unit where there are just two people sharing a single system with individual headsets, and a 5-Bay charger for larger 24×7 operations with multiple systems and users.

Single-Bay Charger

Single-Bay Charger

Five-Bay Charger

Five-Bay Charger

Note that these configurations also lend themselves to Supervisor monitoring of CSRs using the headset conferencing capabilities of the CS500 systems.

For more detailed product information,  user operations tips, manuals or ordering information, please visit the Comfort Telecom Canada CS500 website at www.comfortcanada.com/Plantronics/cs500.htm… or contact our Calgary Office at calgary@comfortcanada.com

Are Plantronics CS540 and Savi W440/W740 Earpieces Compatible

In one of our previous Blogs we showed how the CS540 headset is compatible with Savi wireless products such as the Savi W740, and by inference, the Savi W440. Both use the same communication language (DECT) and provide the same clarity and similar range for voice communications. You can subscriber a CS540 earpiece to a Savi W440 USB dongle or Savi W740 base, and you can conference earpieces from both systems on a single call.

However, there are some differences in the earpieces and batteries for the CS540 vs Savi W440/W740 that are clarified in the following table.

CS540 Savi 440/740
Frequency DECT DECT
Subscribe to alternate base Yes Yes
Colour Black boom Silver boom
Hot Swappable Battery No The battery can be switched in mid-call without getting disconnected as long as you reattach the new battery within five minutes.
Earpiece Order Code 86179-01 WH500 – 83356-01
Earpiece

CS540 Ear Piece

CS540 Ear Piece

Savi W440/W740 Ear Piece

Savi W440/W740 Ear Piece

Battery Order Code 86180-01 (Battery may be labeled “P/N 84479-01” but correct Plantronics part number is 86180-01) 84598-01
Battery

CS540 Battery

CS540 Battery

Savi W440/W740 Battery

Savi W440/W740 Battery

Battery Type Li-Ion Polymer Battery Hot Swappable
Hot Swap Battery No Yes
Interchangeability Not interchangeable with other batteries including the CS55 battery (this one is smaller and is only for CS540). Not compatible with Plantronics Savi W440, W740 or W745 Specific to Savi W440, W740 and W745
Charging source CS540 charging cradle Can be charged using the standard Savi cradle, Deluxe USB cable or Deluxe Charging Cradle
Charge time Full charge takes 3 hours (charge approximately 20 minutes prior to the first use) 3 hours
Talk Time 7 hours 7 hours
Standby Time 50 hours
Storage time Up to 75 days of storage time when removed from the headset.

Usage Tips:

The CS540 is for dedicated desk phone connectivity and cannot be connected to a computer.

The Savi W440 uses a USB dongle to connect to a PC for voice applications, and can also be connected to a desk phone using a MDA 200 USB switch.

The Savi W740 is a multi-platform wireless headset system that connects to a PC, desk phone and a Bluetooth PDA device.

Plantronics Savi W440 Packaging Bonus

Savi W440 in-the-box

Savi W440 in-the-box

The Plantronics Savi W440 new packaging now includes a hard carrying case, similar in size to a good eyeglasses case. This may seem like a small item, but it certainly makes your packing easier when you want to take your headset and laptop to the conference room or when traveling.

The Savi W440 has numerous audio features, including Advanced wideband audio for high definition voice quality – ideal for web conferencing, softphones and Nuance Dragon speech recognition software. The complete Savi line of wireless headsets is designed for Unified Communications applications, with specific models optimized for Microsoft Lync.

Savi W440 Desktop Kit

Savi W440 Desktop Kit

Desktop Applications:

The W440 kit used for most desktop applications consists of the AC power supply, charging base, D100 wireless USB adapter, and the WH500 earpiece with either the earhook, headband or neckband attached.  Since the W440 battery has a “talk time” of about 7 hours, if you are going to be actively using the headset for an extended period, you might want to have a spare battery on hand and keep it charged with the USB charging cable included with the kit.  If this is a common occurrence, then you can order a “Deluxe Charging Cradle” with spare battery (p/n 84601-01). This accessory snaps on to the charging base and includes a “charging drawer” for the spare battery.

Savi W440 Portable

Savi W440 Portable

Portable Configuration:

The portable configuration for the W440 kit consists of the earpiece with earhook, wireless USB adapter and USB battery charger if you plan to be away from the office for an extended period of time.

For help in setting up your Savi headset system, there are print and video media available on the Comfort Telecom Canada website.

For additional information on Plantronics Unified Communications headsets, please visit our website at http://www.comfortcanada.com/Plantronics/plantronics.htm or email us at the Calgary Alberta office at calgary@comfortcanada.com

Microsoft and Plantronics Unified Communications

Plantronics Headsets Optimized for MS Lync

Plantronics Headsets Optimized for MS Lync

Unified communications (UC)  literally means unifying the communications your workers use everyday – desktop phones, softphones (VoIP), mobile phones – with applications like email, instant messaging, video conferencing, web conferencing, VoIP, desktop sharing – anytime and anywhere around the world.

Plantronics audio devices enable people to communicate comfortably and confidently regardless of location with plug-and-play simplicity, proven compatibility, and high-quality audio at a variety of price points, and are all optimized to seamlessly integrate with Microsoft® Office Communicator 2007 and Microsoft® Lync™ 2010.

Three Plantronics devices for dedicated PC connection that are optimized to integrate with MS Lync

Savi W440-M in-the-box

Savi W440-M in-the-box

The Savi W440-M is part of the Plantronics Savi family of wireless headsets.  The system features a DECT USB wireless adapter providing amazing voice clarity and up to 300 feet of range between headset and computer. The W440 combines multiple wearing styles (earhook, headband, neckband) in the same package, as well as a USB charger making it convenient to take the headset to out-of-office locations. The -M variant provides direct plug-and-play with MS Lync 2010. AND… Savi family earpieces all use the same communications protocol. This means you can conference your W440 earpiece with similar devices (e.g. CS500 and Savi W700) used in your office.

Voyager Pro UC B230-M

Voyager Pro UC B230-M

The Voyager Pro UC B230-M is a direct plug-and-play device for MS Lync. It features the classic Voyager over-the-ear type earpiece and USB Bluetooth adapter. The Voyager PRO UC B230 revolutionizes mobile phone and PC communications through smart sensor technology. It uses advanced hardware and software that seamlessly eliminate communication complexity by detecting presence, integrating with your PC applications, and dramatically enhancing the headset experience. The package includes the Voyager earpiece, B300 USB adapter, AC adapter, USB charger and carry pouch for portability.

Blackwire C420-M

Blackwire C420-M

The Blackwire C420-M is part of the Plantronics Blackwire series of direct-conenct USB headsets.  the -M model is optimized for Microsoft Lync. Designed for all day comfort, this durable, stowable headset provides users with the freedom to experience PC audio, through a high quality headset, anytime, anywhere. It’s reliable and easy to use with inline controls such as a call/answer/end button and mute/volume +/- control. Adjustable for the perfect fit, the Blackwire 420 soft ear cushions ensure maximum all day comfort. This headset is optimal for voice communications, listening to music, desktop sharing presentations, webinars, or web conferencing.

For additional information on Plantronics Unified Communications headsets, please visit our website at http://www.comfortcanada.com/Plantronics/plantronics.htm or email us at the Calgary Alberta office at calgary@comfortcanada.com

Plantronics UC Toolkit and Setup Videos

Plantronics UC Devices

Plantronics UC Devices

Audio is a key component in your Unified Communications (UC) implementation. To help enable UC voice and audio device adoption success, Plantronics has developed the Smarter Working UC Toolkit — a handy online portfolio of best practices, IT tools, and end-user training — based on the input, experiences, and collective wisdom of customers.  Devices included in this portfolio are the Blackwire family of corded USB headsets – e.g. Blackwire C320(-M) and C620(-M), the Savi W440 and Savi W700 wireless series, the Voyager Pro UC Bluetooth UC headset, and the Calisto 800 series UC Speaker Phone

The UC Toolkit features Video Setup Guides for each device variant for a selection of UC communication tools from Cisco, Avaya, IBM, Microsoft and others. This is meant for both individual users as well as IT departments who want to download the videos for distribution to in-house users.  Click here to link to the Video Setup Guides download page.

For additional product information and pricing, please visit the Comfort Telecom Canada website, or contact us directly at the Calgary, Alberta office Toll Free: 1-877-244-8414, or email us at calgary@comfortcanada.com.

Goodbye CS70N, Hello CS530 from Plantronics

CS530 Wireless Headset

Plantronics CS530 Wireless Headset

Introducing the Plantronics CS530 wireless headset, featuring the over-the-ear wearing style you already love, offers enhanced performance in an elegant package.

Enjoy increased range, one-touch controls, magnetic docking and much, much more:

-  Hands-free multitasking up to 350 feet

-  Wideband audio quality for clearer communications

-  4-headset conferencing for enhanced collaboration

-  Adaptive power for optimized range and talk time

So say goodbye to your CS70N, and see how quickly you learn to love the remarkable, reliable, redesigned CS530.

For a user-friendly demonstration, please play this excellent CS500 Agent Training Video.

For additional product information and quote for your specific application, please visit our website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in the Calgary office  at calgary@comfortcanada.com.

EnGenius DuraFon Applications

DuraFon Applications

DuraFon Applications

EnGenius DuraFons Long Range Cordless Phones are used anywhere that requires multiple handsets using shared lines, handset-to-handset operations or longer base-to-handset range than is possible with other cordless phones.

Some of our Canadian DuraFon customer applications. These are just a few examples to illustrate the flexibility and diversity of DuraFon installations.

  • Cottage phone: Fraser Lake, BBC – Located in a cottage about 1 KM across a lake, the DuraFon Base Unit is connected to the phone line in a house on the serviced side of the lake, while the handsets are located in and around the cottage on the far side of the lake. This arrangement is unique in that no external antenna is required. The Base unit is mounted in a weather-proof box mounted on the side of the house. Works great!
  • Motel in La Crete, Alberta – Handsets used by staff at the main desk as well as servicing the rooms.
  • Berry Farm and Winery in Langly, BC
  • RV Resort in Victoria, BC
  • Seed and Grains farm in Halkirk, Alberta
  • Express and Taxi Services in Providence, NWT
  • Greenhouses in Morinville, Alberta
  • Hotel in Vancouver, BC
  • Resort in Mara, BC
  • RCMP Division in Nunavut
  • Ronald McDonald House, Calgary, Alberta
  • Seniors Centre in Victoria, BC – this installation uses two linked DuraFon 1X bases to distribute signal throughout a “T”-shaped facility
  • Ski Resort in Kananaskis, Alberta
  • Alpine Resort in Kimberly, BC
  • Housing Association in Paulatuk, NWT
  • Guest Ranch in Clinton, BC
  • Building Materials company in Calgary, Alberta
  • Hotel and Inn in Whitehorse, YK
  • Taxi company in Churchill, MB

Here is how EnGenius DuraFon products achieve such great range:

900 MHz frequency

  • 900MHz is less used, penetrates objects better, and simply goes further than higher frequencies used by DECT and WiFi technologies (1.9GHz, 2.4GHz, and 5GHz)
  • Using the 900MHz ISM band (902-928MHz FHSS) no licensing is required
  • Lower frequencies are less prone to multipath interference (reflected signals that cancel or degrade the primary signal)

High power

  • RF power for both base and handset is approx. 708mW or 28.5dbm. Again much higher than other technology phones

External and high gain antennas

  • 2dbi end-fed dipole or optional 6dbi external antenna for the base station
  • The external antenna not only has more gain but can be mounted in more ideal locations for maximum range including outdoors. An optional antenna splitter allows use of up to two antennas for one base station

A built-in RSSI signal measurement tool

  • This allows you an easy way to conduct your own range testing and site surveys
  • Available on DuraFon v2 DuraFons

No sharing of bandwidth, QoS, or security concerns as with VoWiFi phones

  • No need to upgrade or redesign an existing WiFi deployment to support voice

For additional product information and pricing for EnGenius DuraFon products in Canada, please contact us at

Comfort Telecom Canada – Calgary Office

Toll-free: 1-877-244-8414

email: calgary@comfortcanada.com

or visit our website at:

http://www.comfortcanada.com/Engenius/engenius.htm

Plantronics C300 Series UC Corded Headset

Blackwire C300 Series

Blackwire C300 Series UC Corded Headset

Plantronics Blackwire® C300 Series (replaces the Blackwire C200 series) – More UC headset for your UC dollar
Blackwire 300 Series USB headsets are a simple-to-use, comfortable, and durable choice for conference calls, Web-based training, and PC multimedia applications. Plus, they’re priced right,  easy to deploy, and offer a simple-to-upgrade UC solution that IT can roll out easily and rely on.
Ideal for users transitioning to PC telephony for webinars, conference calls, music, and other multimedia applications.

Blackwire C320 connected to Laptop

Blackwire C320 connected to Laptop

SIMPLICITY MEETS DURABLE DESIGN
• Two wearing styles available: hi-fi stereo or monaural design
• Lightweight metal headband offers durability and a customizable, comfortable fit
• Intuitive inline controls to answer/end calls, control volume, and mute
• Smartly placed indicator lights and helpful audio alerts give user call, mute, and volume status

OUTSTANDING AUDIO QUALITY
• Wideband audio with noise-canceling for high-quality PC telephony
• Dynamic EQ feature automatically adjusts audio for voice or multimedia use
• Noise-canceling microphone filters out background sound
• Enhanced Digital Signal Processing (DSP) provides more natural voice sound
• SoundGuard® technology provides protection against audio spikes

Models:

C310 (monaural), C320 (stereo): UC Standard version built for UC applications and softphones from Avaya®, Cisco®, IBM®, Skype®, and more
C310-M (monaural), C320-M (stereo): Version optimized for Microsoft® Lync™ 2010, and Microsoft® OCS 2007

For further product information, please visit the Comfort Telecom Canada website at

http://www.comfortcanada.com/Plantronics/blackwire_c300.htm

or email us at  our Calgary office at calgary@comfortcanada.com