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Why Choose Comfort Canada as Your Headset Supplier

Reasons to choose Comfort Telecom Canada as your communications headset supplier.

Reason number one is that we are so awesome. We are a small enough company that we can respond quickly to our customer needs, and in many cases keep track of what you have previously ordered and help you maintain and replace or expand your equipment. We’ll provide you with fair market value, and ensure you purchase the correct peripherals and interface devices to successfully connect your headsets to your communications systems, whether they are desk phones, Bluetooth devices or computer-based VoIP systems.

Corded Telephone Headsets

Corded Telephone Headsets

Comfort and efficiency – in a word, ergonomics – are important in the office. We can offer a wide range of corded telephone headsets to take the strain off telephone conversations when you are working at your desk .

Corded VoIP Headsets

Corded VoIP Headsets

For computer-based VoIP applications, we recommend the Plantronics Blackwire line of USB headsets. All models offer intuitive inline controls, noise cancelling microphones and Digital Signal Processing (DSP), and can be ordered Optimized for Microsoft® Lync™ 2010, or for other softphones such as Avaya, Cisco or ShoreTel.

Wireless Headsets

Wireless Headsets

Wireless headsets provide the capability answer and manage calls while you are away from your desk. These devices use DECT protocol, allowing you to roam up to 100 metres (about 300 feet) from the base unit, and you can answer and end calls remotely with the right remote Call Control accessories or cables. The Plantronics CS500 series connect specifically to desk phones. The Savi W440 connects to computers for VoIP and other computer based voice applications, while the Savi W700 series will connect and interconnect calls on desk phones, computer VoIP calls and Bluetooth devices.

Multi-Shift Operations

Multi-Shift Operations

The Plantronics Savi 700 line makes it easy to implement “hot desking”. No more sharing headsets in 24×7 or multi-shift operations. The base unit is modular so that the headset and cradle can be easily removed and replaced with another fully charged module assigned to a different user. Multiple people can conduct work at the same workstation with their personal headsets, without disconnecting any equipment. Single-bay and five-bay offline charging units keep all your headsets charged up and ready to go.

Special Applications

Special Applications

Comfort Canada also supplies EnGenius Long Range Cordless Phones and Polycom Soundstation conference phones.

The EnGenius DuraFon is an analogue cordless phone with a range of one to two kilometres (depending on setup and surrounding environment), and is ideal for farms, ranches, resorts and other commercial or rugged operations. It is available in single line (DuraFon 1X) and four-line (DuraFon Pro) models.

The Polycom Soundstation conference phones are top-of-the-line conference room phones for medium to large room applications. Models range from the Soundstation 2 corded unit, the Soundstation 2W wireless unit for mobile situations, and Soundstation VTX 1000 for larger conference centres.

Comfort Canada has offices in Calgary, Alberta and Brampton, Ontario (head office). For further information about Comfort Canada, please visit our website at www.comfortcanada.com/, email is at the Calgary office at calgary at comfortcanada.com or call us at 403-239-8414 (Toll free in Canada – 877-244-8414). We’ll happily (and awesomely) answer your questions.

Savi W700 – Switching Between Desk Phone and Bluetooth Mobile Calls

Savi W740 System

Savi W740 System

How to Switch between Desk Phone and Mobile Calls Using Savi W700 Headsets

The Plantronics Savi W700 wireless headsets can be connected to three different communication devices – desk phone, PC VoIP softphone and a Bluetooth-enabled mobile phone. Calls conducted on two devices can be connected and re-engaged remotely using controls on the earpiece, and conferenced using buttons on the base unit. User manuals for the Savi W740, W745, W730 and W720/720 models can be found on the pages at these links, and describe how to connect and manage calls from the various devices. This article explains how to manage simultaneous desk phone and mobile calls remotely using the Savi W700 earpiece.

First, the Bluetooth part. Your Bluetooth-enabled mobile phone can be paired with the W700 Base* as follows:

1. Press down and hold the Bluetooth pairing button  for4 seconds (black bar on lower part of the base) until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again.

2. Place Bluetooth mobile phone into search mode. Select SAVI 7xx  from the list of found devices.

3. If prompted by mobile phone, type 0000 as passcode.

The Bluetooth indicator LED on the W700 Base will turn solid blue when the Base has an active connection with the mobile phone.

4. While wearing headset, short press base mobile button (middle one on the top of the Base).

5. Dial test call from mobile phone.

6. End call by pressing headset call control button.

* Note that the W700 Bluetooth transmitter is in the Base, not in the earpiece. You cannot use the Bluetooth connection between wireless headset and your mobile phone no more than about 20 feet from the Base. However, the range between earpiece and Base is around 300 feet, no matter what the source of the call (desk phone, mobile or PC).

Managing simultaneous desk phone and Mobile phone calls:

You can remotely manage an incoming Mobile phone call when you are already on a desk phone call by putting the desk phone call on hold, completing the Mobile call, and then re-engaging the desk phone call, all from controls on the Savi 700 earpiece.

1. While you are engaged in a desk phone call, the phone LED (RH top Button/LED on Base) is solid green.

2. You receive an incoming call on your Mobile phone.

–  You will be alerted to the incoming Mobile call by periodic beeps in the headset earpiece.

– The Mobile connection button/LED (middle one on top of base) will start flashing green.

3. Select the headset volume control button UP or DOWN for 14 seconds to answer the incoming Mobile call.

The Base Mobile LED turn solid green, and the desk phone LED will flash red (the desk phone call is now on Hold).

4. Select the Call Control button on the earpiece to terminate the Mobile call.

The Mobile LED on the Base will go out, but the desk phone LED will be still flashing red.

5. Select the earpiece volume UP or DOWN again to re-engage the desk phone call.

The desk phone LED on the Base will now go solid green, and the call is active again.

Select the earpiece Call Control button to end the desk phone call.

For additional technical information about the Savi W700 series, please visit our website at http://www.comfortcanada.com/Plantronics/savi_w700.htm

or contact in the Calgary Alberta office at:

Western Canada Office

Calgary, Alberta
Phone: (403) 239-8414
Toll Free: 1-877-244-8414
calgary at comfortcanada.com

Plantronics Savi W440 – Listening to Audio Books and Music

Plantronics Savi W440

Plantronics Savi W440

We have always written about the strict business applications for the Plantronics Savi W440. It is often used as an interface for Microsoft Lync or other softphones on your computer, and the audio quality is excellent for use with voice-to-text applications such as Dragon Speech Recognition Software.

But, if you run a home business or want to listen to audio books or other types of audio instructional material while roaming away from your laptop or desktop PC, this is an excellent tool. The wireless connection from earpiece to base allows you have reception up to 300 feet from your PC.  And if you want to join in on web conferencing applications, the noise cancelling microphone allows you to be clearly heard by your listeners without interfering background noise breaking in.

For additional technical information about the Savi W440, please visit our website at www.comfortcanada.com/Plantronics/savi_w440.htm

or contact in the Calgary Alberta office at:

Western Canada Office

Calgary, Alberta
Phone: (403) 239-8414
Toll Free: 1-877-244-8414
calgary at comfortcanada.com

Comfort Telecom Canada Open for 2014

The Comfort Telecom Canada offices in Calgary and Brampton are open for business after the holiday.  If you need product information or pricing for our main product lines (Plantronics, Jabra or Viking phone or VoIP headset equipment, Polycom conference phone equipment, and EnGenius long range cordless phones), please contact us at:

Western Canada Office

Calgary, Alberta
Phone: (403) 239-8414
Fax: (403) 547-1632
Toll Free: 1-877-244-8414
calgary at comfortcanada.com
Business Hours: Monday to Friday, 9:00 am to 4:00 pm MST

We look forward to hearing from you.

Comfort Canada Closing for the holidays December 20

Closing for the holidays

Closing for the Holidays December 20

Dear friends and customers, our Calgary offices will be closed for Christmas and New Years break, from December 20, 2013 to January 2, 2014. If you need any headset or phone equipment in December, please order it early so we can get it shipped to you in a timely fashion.
Comfort Canada Brampton and Calgary staff wishes to thank all our loyal customers for your continued support. We appreciate your business.

For information about our products and services, please visit our website at www.comfortcanada.com , or contact us at our Calgary office at 403-239-8414, or email us at calgary@comfortcanada.com .

CS500 Supporting Multiple Earpieces in Multi-Shift Ops

The topic of this article is to illustrate how the CS500 series wireless telephone headset systems can be used in a multi-shift customer support environment with users sharing common workstations but with personal headsets or earpieces allocated to different people.

CS500 Wireless Headset Models

CS540

CS540 System

CS510 System

CS510 System

CS520 Base

CS520 System

 CS540 Convertible System  CS510 Monaural System  CS520 Binaural System

The CS500 series wireless headsets connect directly to desktop phones, and do not have removable cradles as featured with the multi-device Savi 700 series.

Because the CS500 and Savi 700 earpieces share a common form factor and DECT communications protocol, the Savi W740, W710 and W720 headset/cradle combos can be used in combination with offline charging units to provide multi-shift capability for the CS540, CS510 and CS520 wireless systems.

Spare Headsets and Cradles

Savi 740 Headset and Cradle

W740 Headset and Cradle

Savi W710 Headset and Cradle

W710 Headset and Cradle

W720 Headset and Cradle

W720 Headset and Cradle

 W740 Headset and Cradle  W710 Headset and Cradle  W720 Headset and Cradle
 p/n 83356-01  p/n 83323-11  p/n 83322-11

The cradles are loaded onto an offline charging unit, and the second headset is mounted onto the respective cradle for offline charging while the main system and headset are in use. (Either headset will also charge on the system Base). When an alternate user wants to connect live, he/she simply mounts their headset earpiece onto the main system Base, and it will automatically subscribe to the system. The first user then moves their earpiece to the offline charger/cradle to recharge for later use.

Offline Charging Bays

Single-bay Charger

Single-bay Charger

Five-bay Charger

Five-bay Charger

Single Bay Charger Five-bay Charger
p/n 86005-01 p/n 84609-01

There are two charger configurations available, a single bay unit where there are just two people sharing a single system with individual headsets, and a 5-Bay charger for larger 24×7 operations with multiple systems and users.

Batteries

The CS540 and W740 earpieces are similar in form factor and functionality, but use different battery components.

The CS540 uses a flat rechargeable battery which is connected to the earpiece via a micro-connector inside the casing. Simply push down and back on the battery cover to remove it and access the battery.

The W740 battery is a hot swap component which slides onto the back of the earpiece.

Note that the CS540 and W740 earpieces are distinguishable by the black boom on the CS540 and the silver boom on the W740.

The CS510/520 and Savi W710/W720 are the same earpieces in every respect and use the same rechargeable batteries which may be accessed under a little rubber door on the edge of the headset.

CS540 Battery
CS540 Battery
W740 Battery
W740 Battery
CS510 Battery
CS510 Battery
 CS540 Battery  W740 Battery CS510/CS520 Battery
 p/n 86180-01  p/n 84598-01  p/n 64399-03

Other References

CS500 Agent Training Video

CS540 User Manual

How to Change a CS540 Battery


CS510/CS520 User Guide

CS510/CS520 Battery Replacement

Headset and Office Communication Solutions

 Headsets are Ergonomic

Headsets are Ergonomic

Stylish, Durable, Ergonomic

Headset Ergonomics

  • Reduce unnecessary back pain and fatigue
  • Headsets Offer health benefits by improving posture
  • Headsets Increase efficiency and productivity
  • Provide privacy as well as hands free operation
  • Increased mobility and freedom
  • Protect your ears from noise spikes with a good quality headset
  • Unified Communications (UC) with Blackwire VoIP and Savi Wireless headset systems
HW251N Corded Headset

HW251N Corded Headset

HW251N & HW261N

Plantronics Corded Headsets

Noise cancelling – Use with Amplifier or Direct Connect QD Cable

Viking V92 Wideband Corded Headset

Viking V92 Wideband Corded Headset

V91WB & V92WB

Viking Corded Headsets

 Noise cancelling – Use with Amplifier or Direct Connect QD Cable

HW301 Corded Headset

HW301 Corded Headset

HW291N & HW301N

Plantronics

Corded Headsets

Noise cancelling – Use with Amplifier or Direct Connect QD Cable

Direct Connect Cable

Direct Connect Cable

      A10 Direct Connect Cable

      Plantronics Audio Processors & Direct Connect Cables

Ask us about Generic direct connect and Polaris cables for specific desk phones

Blackwire C435 VoIP Headset

Blackwire C435 VoIP Headset

Blackwire C435

Plantronics Blackwire VoIP Headsets

Wideband stereo, noise cancelling mic for Video conferencing and PC use on-the-road

 

Blackwire C510 with MS LYNC Plug and Play

Blackwire C510 with MS LYNC Plug and Play

Blackwire C510 & C520

Plantronics Blackwire VoIP Headsets

Wideband stereo, noise cancelling mic with Smart Sensor technology,  Standard UC and MS Lync models

Voyager Legend UC

Voyager Legend UC

Voyager Legend UC

Plantronics Bluetooth UC Headset

Mobile and Laptop Connectivity, includes mobile charging case and desktop charge stand

Savi 440

Savi 440

Savi W440

Plantronics Wireless VoIP Headset

DECT 6.0 wireless headset, 300 ft. range, with carry case for in-office and on-the-road applications, Standard UC and MS Lync models

CS500 Series

CS500 Series

CS540, CS510 and CS520

Plantronics CS500 Wireless Series

Connects to all brands of corded desk phones, DECT™ technology: up to 350 ft. range

 

Savi W700 Series with Multi-device connectivity

Savi W700 Series with Multi-device connectivity

Savi W740, W710 and W720

Plantronics Savi W700 Wireless Series

Triple connectivity, DECT™ technology: up to 350 ft. range, Standard UC and MS Lync models

 

EHS Cable

EHS Cable

  Plantronics Wireless Remote Call Control – HL10 Handset Lifter and Electronic Hookswitch (EHS) Cable options

Supports headset remote call control for most desk phones, EHS control for Cisco, Avaya, Shoretel and other advanced systems

  

Plantronics CS520 Battery

Plantronics CS520 Battery

       Plantronics and EnGenius DuraFon  Accessories – Batteries and more

DuraFon

DuraFon Long Range Industrial Phones

EnGenius DuraFon 1X and DuraFon Pro

Single Line and Four Line Long Range Analog Telephone Systems – Up to 250,000 sq. ft. or 3000 acres

 

Contact our Calgary, Alberta office for a quote specific to your needs. Phone 403-239-8414 (or toll-free 1-877-244-8414) or email Calgary@comfortcanada.com. All prices in Canadian dollars, plus applicable taxes and shipping. For more information about our company, products and repair services, please visit our website www.comfortcanada.com.