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Battery Replacement – Plantronics Wireless Headsets

Battery Replacement  Instructions for Plantronics Wireless Headsets

CS510/CS520, Savi W710/W720, Savi Office WO300, WO350, CS351N, CS361N

All of these over-the-head models share a common battery compartment design and use the same battery. The part number for the replacement battery (w/removal tool) is: 64399-03.
The battery should be replaced when it no longer holds a charge for a full 8 hours of talk time.

Open Battery Door

Open Battery Door

1 – Use fingernail to lift off and flip open battery door.

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Hook out Battery

Hook out Battery

2 – Use hook end of tool to hook battery wires and pull toward open battery door until battery moves out from behind post.

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Disconnect Battery

Disconnect Battery

3 – Once battery is removed, gently disconnect battery connector; do not pull hard.

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Insert New Battery

Insert New Battery

4. Insert new battery and connect cable.

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Seat Battery

Seat Battery

5 – Using the “Y” end of the tool, press the battery backwards and away from battery door until the left corner of the battery tucks under the post in the battery compartment.

Tuck all of the battery wires and connectors into the battery compartment.

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Close Door

Close Door

6 – Close door so that it is flush with headset.

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For more technical information about Plantronics wireless headsets, please visit the Comfort Telecom website at www.comfortcanada.com/Plantronics/plnt_wireless.htm

For pricing information, please email us at Calgary@comfortcanada.com

Plantronics Wireless Headsets – Batteries

Plantronics wireless headsets are available in several families which includes the CS50, CS55, CS70N, CS351N/CS361N, the new CS500 series and the new Savi W700 series.  All of these wireless systems use Lithium Ion (Li-on) batteries in the ear pieces that need replacing periodically, typically after about 2 years, although this varies depending on usage and how often they are charged. If you as a user notice that the battery is not holding its charge for more than a couple of hours, then it is time to get a new battery.  And if the headset is mission critical, then stock up on some spare batteries.

Here are the batteries for various headset models along with some installation tips.

64399-01 Battery for CS50/CS55

64399-01 Battery for CS50/CS55

The 64399-01 is the replacement battery for the CS50 and CS55. To replace this battery, remove the cover on the underside of the earpiece, unhook the tiny electrical plug and remove the old battery, then connect the new battery and replace the cover. This process can be a bit tricky, so if you have problems, see the detailed procedure at this link.

Tip: To squeeze a bit more life out of an old battery while you are waiting for a replacement, try resetting the CS55 system. Here’s how.

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72910-01 CS70N Earpiece

72910-01 CS70N Earpiece

The CS70N is a sealed earpiece and does not have a replaceable battery. Order the 72910-01 earpiece to replace the battery.

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64399-01 Multi-device battery

64399-01 Battery for Over the Head Headsets

All of the Plantronics over-the-head headsets, including the CS351N/CS361N, Savi Office WH300/WH350, CS510/CS520 and Savi W710/W720 use the same 64399-03 battery.

Click here for instructions on how to replace the battery.

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82904-01 Savi Office WH110 Headset

82904-01 Savi Office WH110 Headset

Savi 740 Headset and Cradle

Savi 740 Headset and Cradle

The Savi Office WO100 headset is a sealed unit with no replaceable battery. To replace the battery, order a complete 82904-01 WH110 headset and cradle, or upgrade to a new 83356-01 Savi 740 headset and cradle, which comes with a replaceable battery. The Savi W740 cradle will mount on the Savi Office WO100 base.  Note you will need to order Headband, neckband and/or Earhook Fit Kit separately with the W740 upgrade.

86180-01 CS540 Battery

86180-01 CS540 Battery

The CS540 earpiece uses the 86180-01 replaceable battery. Click here for instructions on how to replace the battery on the CS540.

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84598-01 Savi W740 Battery

84598-01 Savi W740 Hot Swappable Battery

The Savi W440W740  and  W745  wireless headsets use the 84598-01 replaceable battery. The battery is hot swappable, which is especially effective on the Savi W745 system that piggybacks an additional battery charging port in the charging cradle.

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Comfort Canada carries batteries for all Plantronics wireless headset models as well as Jabra/GN Netcom wireless models and EnGenius DuraFon long range cordless phones. For more information, please visit the Comfort Canada website or contact us at calgary{at}comfortcanada{dot}com

The Calgary Team

Electronic Hook Switch Control

Plantronics Electronics Hook Switch Cables

Plantronics EHS Cable

EHS Cable

Electronic Hookswitch (EHS), also referred to as Headset Hookswitch Control (HHC), is a feature introduced by several telephone manufacturers which supports electronic control of answering and ending calls remotely from a wireless headset. The mechanical HL10 handset lifter is no longer needed for these phones.

CS351N

CS351N

Savi Office

Savi Office

The Plantronics CSxx series as well as the Savi Office series wireless headsets support EHS with the addition of the appropriate EHS cable for particular telephone models from various manufactures including Avaya, Cisco, Nortel, Polycom, Siemens, ShoreTel and other IP phone systems. Visit the Comfort Canada Plantronics EHS Cables page for compatibility, configuration and part number guides.