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Plantronics CS500 Multi-Shift 24×7 Operations

Posted on December 19, 2012 by Stuart @ comfortcanada
CS520

CS510

CS520

CS520

CS540

CS540

The CS500 series wireless headsets connect directly to desktop phones, and do not have removable cradles as featured with the multi-device Savi 700 series.

Because the CS500 and Savi 700 earpieces share a common form factor and DECT communications protocol, the Savi 710, 720 and 740 headset/cradle combos can be used in combination with offline charging units to provide multi-shift capability for the CS510, CS520 and CS540 wireless systems.

CS510 Headset and Cradle

CS510 Headset and Cradle

CS520 Headset and Cradle

CS520 Headset and Cradle

CS540 Earpiece and Cradle

CS540 Earpiece and Cradle

The cradles are loaded onto an offline charging unit, and the second headset is mounted onto the respective cradle for offline charging while the main system and headset is in use. (either headset will also charge on the system Base. When an alternate user wants to connect live, he/she simply mounts their headset earpiece on the main system Base, and it will automatically subscribe to the system. The first user then moves their earpiece to the offline charger/cradle to recharge for later use.  There are two charger configurations available, a single bay unit where there are just two people sharing a single system with individual headsets, and a 5-Bay charger for larger 24×7 operations with multiple systems and users.

Single-Bay Charger

Single-Bay Charger

Five-Bay Charger

Five-Bay Charger

Note that these configurations also lend themselves to Supervisor monitoring of CSRs using the headset conferencing capabilities of the CS500 systems.

For more detailed product information,  user operations tips, manuals or ordering information, please visit the Comfort Telecom Canada CS500 website at www.comfortcanada.com/Plantronics/cs500.htm… or contact our Calgary Office at calgary@comfortcanada.com

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Goodbye CS70N, Hello CS530 from Plantronics

Posted on September 27, 2012 by Stuart @ comfortcanada
CS530 Wireless Headset

Plantronics CS530 Wireless Headset

Introducing the Plantronics CS530 wireless headset, featuring the over-the-ear wearing style you already love, offers enhanced performance in an elegant package.

Enjoy increased range, one-touch controls, magnetic docking and much, much more:

-  Hands-free multitasking up to 350 feet

-  Wideband audio quality for clearer communications

-  4-headset conferencing for enhanced collaboration

-  Adaptive power for optimized range and talk time

So say goodbye to your CS70N, and see how quickly you learn to love the remarkable, reliable, redesigned CS530.

For a user-friendly demonstration, please play this excellent CS500 Agent Training Video.

For additional product information and quote for your specific application, please visit our website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in the Calgary office  at calgary@comfortcanada.com.

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Setting up your New Plantronics CS500 Wireless Headset

Posted on June 19, 2012 by Stuart @ comfortcanada
CS500 Series

CS500 Wireless Headset Series

The CS500 series includes 3 model types: CS540 (replacing the CS55), CS510/CS520 (replacing the CS351N/CS361N), and the CS530 (replacing the CS70N).  The CS500 has a number of improvements and new features over the older wireless telephone headsets. These include:

– Updated modern design of the Base unit

– Narrowband and Wideband support

– Conference in up to 3 additional CS500 or Savi headsets

– New DECT™ technology: up to 350 foot range

– Adaptive power for optimal range and battery life

– Super light and comfortable earpiece for the CS540 model

– Magnetic latching of the earpiece to the Base for the CS540 and CS530 models

Below are links to various videos, illustrations and user manuals to help you get your headset up and running quickly and to get the most out of the new features.

– CS500 Agent Training Video

– How to connect a CS500 series base to a desk phone

– CS500 Series: How to Set Up the HL10 Lifter

– CS500 Series: How to Set Up the Electronic Hookswitch (EHS) Cable

– EHS Cable Connection for Specific Phone Models (Avaya, Cisco, Shoretel etc.)

– CS540 User Guide

– How to Change a CS540 Battery

– CS530 User Guide

– CS530 Quick Start Guide

– CS510/CS520 User Guide

– CS510/CS520 Battery Replacement

For additional product information, please visit our website at http://www.comfortcanada.com/Plantronics/cs500.htm . Email us at calgary@comfortcanada.com for pricing and availability.

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Plantronics Wireless Headsets – Batteries

Posted on February 24, 2012 by Stuart @ comfortcanada

Plantronics wireless headsets are available in several families which includes the CS50, CS55, CS70N, CS351N/CS361N, the new CS500 series and the new Savi W700 series.  All of these wireless systems use Lithium Ion (Li-on) batteries in the ear pieces that need replacing periodically, typically after about 2 years, although this varies depending on usage and how often they are charged. If you as a user notice that the battery is not holding its charge for more than a couple of hours, then it is time to get a new battery.  And if the headset is mission critical, then stock up on some spare batteries.

Here are the batteries for various headset models along with some installation tips.

64399-01 Battery for CS50/CS55

64399-01 Battery for CS50/CS55

The 64399-01 is the replacement battery for the CS50 and CS55. To replace this battery, remove the cover on the underside of the earpiece, unhook the tiny electrical plug and remove the old battery, then connect the new battery and replace the cover. This process can be a bit tricky, so if you have problems, see the detailed procedure at this link.

Tip: To squeeze a bit more life out of an old battery while you are waiting for a replacement, try resetting the CS55 system. Here’s how.

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72910-01 CS70N Earpiece

72910-01 CS70N Earpiece

The CS70N is a sealed earpiece and does not have a replaceable battery. Order the 72910-01 earpiece to replace the battery.

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64399-01 Multi-device battery

64399-01 Battery for Over the Head Headsets

All of the Plantronics over-the-head headsets, including the CS351N/CS361N, Savi Office WH300/WH350, CS510/CS520 and Savi W710/W720 use the same 64399-03 battery.

Click here for instructions on how to replace the battery.

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82904-01 Savi Office WH110 Headset

82904-01 Savi Office WH110 Headset

Savi 740 Headset and Cradle

Savi 740 Headset and Cradle

The Savi Office WO100 headset is a sealed unit with no replaceable battery. To replace the battery, order a complete 82904-01 WH110 headset and cradle, or upgrade to a new 83356-01 Savi 740 headset and cradle, which comes with a replaceable battery. The Savi W740 cradle will mount on the Savi Office WO100 base.  Note you will need to order Headband, neckband and/or Earhook Fit Kit separately with the W740 upgrade.

86180-01 CS540 Battery

86180-01 CS540 Battery

The CS540 earpiece uses the 86180-01 replaceable battery. Click here for instructions on how to replace the battery on the CS540.

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84598-01 Savi W740 Battery

84598-01 Savi W740 Hot Swappable Battery

The Savi W440,  W740  and  W745  wireless headsets use the 84598-01 replaceable battery. The battery is hot swappable, which is especially effective on the Savi W745 system that piggybacks an additional battery charging port in the charging cradle.

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Comfort Canada carries batteries for all Plantronics wireless headset models as well as Jabra/GN Netcom wireless models and EnGenius DuraFon long range cordless phones. For more information, please visit the Comfort Canada website or contact us at calgary{at}comfortcanada{dot}com

The Calgary Team

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Plantronics Good Call Rebate on CS500 Wireless Headsets

Posted on January 10, 2012 by Stuart @ comfortcanada
CS500 Series Rebate

CS500 Series Rebate

The new Plantronics CS500 Series wireless headsets are here. And everything your old headsets can do, these can do better. Think ultra-light for all-day comfort; ultra-long-range for hands-free productivity up to 350 feet from your desk; and ultra-long-lasting with up to 9 hours of talk time.

Keep some of those old headsets out of the landfill, and  save $25 on the cost of your new wireless headset. To claim your rebate:

1. Find an old commercial headset (any manufacturer, corded or wireless)
2. Purchase a shiny new CS540, CS520, or CS510 Series headset from authorized Plantronics dealer such as Comfort Telecom Canada
3. Complete claim form online at www.plantronics.com/customeroffer
4. Ship the old headset(s) with a copy of CS500 Series headset purchase receipt to Plantronics Canada at the address on the back back of the form

Canadian customers can ship their old headsets to:

Plantronics CS500 Series Trade-In Rebate Offer Canada
Promotion #41394
26-200 Fitch Street, Suite 144
Welland, ON L3C 4V9

For additional CS500 rebate details, product information or pricing, please email us at Calgary@comfortcanada.com, or visit our website at http://www.comfortcanada.com/Plantronics/cs500.htm

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Most Popular Phone and PC Headset Systems from Plantronics

Posted on November 20, 2011 by Stuart @ comfortcanada

Plantronics has come out with some new wireless headset models for telephone, computer and combined UC communications in the past few months that have been really popular with our customers, both from an ergonomic perspective and for the new and improved features provided.  Here are our favorites.

CS540

CS540 Wireless Telephone Headset System

CS540 Wireless Telephone Headset System

The CS540 replaces the venerable Plantronics CS55 as the wireless telephone headset most commonly found in front offices, customer support and contact centres.  The CS540 features newly designed and extremely light earpiece, converts from earhook to headband wearing style in a jiffy, and offers longer range (350 feet) than the retired CS55.  It also includes the multi-headset conferencing feature usually reserved for higher-end wireless headsets.  This means you can conference in 3 additional users to collaborate on a call, or simply bring in a manager/trainer in conference mode to mentor a trainee on a call.

The CS500 series also offers monaural (single ear) and binaural (2-ears) models for noisier environments.

Savi W740

Savi W740 Multi Device Wireless Headset System

Savi W740 Multi Device Wireless Headset System

The Savi W740 replaces the Plantronics Savi Office WO100 Wireless Phone/PC headset system. Range (350 feet) and features are similar, but the W740 incorporates a new lighter design for the earpiece with convertible earhook, headband and neckband accoutrements all in the box. The W740 also features an optional deluxe charging cradle with hot-swappable battery which allows you to extend your working hours with the headset.  The Savi 700 series allows you to connect to three different communications devices, desk phone, computer (USB port) and Bluetooth PDA, and mix calls between the different communication media. And with Plantronics new Spokes software, you can now use the headset Remote Call Control with softphones on your Mac.

The Savi W700 series also offers monaural (single ear) and binaural (2-ears) models for noisier environments.

Voyager Pro UC

Voyager Pro UC B230

Voyager Pro UC Bluetooth Headset System

The Voyager Pro UC  is a unique Bluetooth headset system with both PDA and PC voice connectivity.  Your mobile office is now unified like never before with the next generation Voyager™ PRO UC system. With revolutionary Smart Sensor technology, you can answer a call by simply putting on your headset, and when you do, it automatically updates your softphone presence so colleagues know your availability – and that’s just the beginning from a proven performer in delivering premium sound quality and comfort. The Voyager Pro UC Bluetooth earpiece is also a great performer when you go on the road. It features advanced AudioIQ2 technology that cancels noise while retaining the natural sound of your voice, and WindSmart® technology that aggressively blocks intrusive wind noise. A great little device for combined mobile and office voice applications.

Savi W440

Savi W440

Savi W440 DECT Wireless Headset for PC Voice Applications

The Savi®440 is the first portable DECT™ headset system on the market and now includes the ultra-light WH500 earpiece. Enjoy your choice of three wearing styles and wireless freedom to multi-task up to 300 feet from your desk. And you can change the hot swappable battery (option with deluxe charging cradle) in mid-conversation for unlimited talk time. Enjoy advanced audio technology and  world class sound quality, all in one convenient, portable package. Ideal for users in campus-like business environments using a laptop for voice calls and multimedia, the hands-free Savi 440 wireless headset system has been found particularly effective when used with Dragon Speech Recognition software.

For more information about communications products from Comfort Telecom Canada, please visit out website at http://www.comfortcanada.com/, or contact us at the Calgary Alberta office at calgary{at}comfortcanada{dot}com.

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Plantronics New Wireless Headset Products

Posted on September 21, 2011 by Stuart @ comfortcanada

Plantronics has released a series of related DECT wireless products recently which anybody engaged in extensive phone PC voice and Bluetooth connectivity should take a closer look at. These are really neat gadgets, and should improve your productivity in this increasingly Unified Communications world.

The 3 models discussed here are the Savi W440, the CS540 and the Savi W740.

Savi W440

Savi W440

The Savi W440 is a DECT wireless headset for dedicated PC voice applications. The WH500 earpiece is very light weight at 21 grams, and the unit comes with a swappable headband. The W440 UC standard version is built for UC applications with Softphones from Avaya, Cisco, IBM, ShoreTel, Skype and other softphones, and the W440-M version is optimized for Microsoft Lync 2010 and Microsoft® OCS 2007. Range is up to 300 feet.

For complete product info and documentation on the W440, visit the Comfort Canada webpage.

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CS540

CS540 Base and Earpiece

The CS540 is a DECT wireless headset system for corded desk phone use. This model is part of the CS500 series which replaces the venerable CS55 and related models. The CS540 introduces a number of new or improved features over the older CS50 and CS55, including the extremely light weight and comfort of the the new earpiece, premium wideband audio, improved range up to 350 feet, and multi-headset conferencing (useful for manager monitoring and training). The WH500 earpiece is also compatible electronically with the W440 and Savi W740, as well as the existing Savi Office systems, so you can pair or conference the CS540 headset with those systems where you have a mix of units in the office.

For additional information, read the Plantronics New CS500 Wireless Telephone Headsets Rock! Blog article, or visit the Comfort Canada CS540 product page.

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Savi W740

Savi W740

The Savi W740 is part of the Savi 700 series which is replacing the Savi Office WO100, WO200 and WO300/350 Unified Communications wireless systems. The Savi 700 models connect through the base to the 3 primary communications technologies: PC softphones, desk phones and Bluetooth PDA devices.  The standard UC models support remote call control for a range of softphones from Cisco, Avaya, ShoreTel, Skype and others, and the -M model variants have built-in software optimized for Microsoft Lync 2010 and Microsoft® OCS 2007. Range is up to 350 feet. Advanced features include the ultra-light WH500 earpiece and hot-swappable battery (option) on the Savi W740 model, interchangeable charging cradles, multiple headset conferencing, advanced wideband audio, and more.

For additional product information and documentation, visit the Comfort Canada Savi W700 webpage.

For more information about Plantronics Wireless Headset Systems, please visit the Comfort Telecom Canada website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in Calgary:  calgary{at}comfortcanada{dot}com or Brampton:  productenquiry{at}comfortcanada{dot}com

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