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Extended Battery Life for Plantronics Wireless Headsets

Posted on February 3, 2015 by Stuart @ comfortcanada
Extended Talk Time Battery for Savi and CS over-the-head wireless headsets

202599-03 – Plantronics Extended Talk Time Battery for CS510/CS520 and Savi 710/720

New battery provides up to 13 hours of talk time (up from 9) for Plantronics CS510/CS520 and Savi W710.W720 models in most environments (see table below). The new battery is backward compatible to units in the field, and the spare battery is available now for purchase (part # 202599-03).  Savi/CS models with the date code of L4 or later ship with the new battery.

Talk Time and Standby Time Characteristics:

 

Model # NEW Talk Time(Narrowband) NEW Talk Time (Wideband) NEW Standby (Narrowband) NEW Standby
(Wideband)
Savi 410 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 4 days
Savi 420 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 3.5 days
Savi 710 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 4 days
Savi 720 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 3.5 days
CS510 Up to 13 H ((Previously 9 H) Up to 8.5H Up to 4 days Up to 4 days
CS520 Up to 13 H (Previously 9 H) Up to 8.5H Up to 4 days Up to 3.5 days
CS510-XD Up to 12 H (Previously 8.5 H) Up to 8 H Up to 2.5 days Up to 2.5 days
CS520-XD Up to 12 H (Previously 8.5 H) Up to 8 H Up to 2.5 days Up to 2.5 days

For more information about the Plantronics line of wireless headsets, please visit the Comfort Telecom Canada website at:

http://www.comfortcanada.com/Plantronics/plnt_wireless.htm

Comfort Telecommunications Canada Ltd., Western Canada Office

Calgary, Alberta
Phone: (403) 239-8414
Fax: (403) 547-1632
Toll Free: 1-877-244-8414
calgary@comfortcanada.com

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CS500 Supporting Multiple Earpieces in Multi-Shift Ops

Posted on October 6, 2013 by Stuart @ comfortcanada

The topic of this article is to illustrate how the CS500 series wireless telephone headset systems can be used in a multi-shift customer support environment with users sharing common workstations but with personal headsets or earpieces allocated to different people.

CS500 Wireless Headset Models

CS540

CS540 System

CS510 System

CS510 System

CS520 Base

CS520 System
 CS540 Convertible System  CS510 Monaural System  CS520 Binaural System

The CS500 series wireless headsets connect directly to desktop phones, and do not have removable cradles as featured with the multi-device Savi 700 series.

Because the CS500 and Savi 700 earpieces share a common form factor and DECT communications protocol, the Savi W740, W710 and W720 headset/cradle combos can be used in combination with offline charging units to provide multi-shift capability for the CS540, CS510 and CS520 wireless systems.

Spare Headsets and Cradles

Savi 740 Headset and Cradle

W740 Headset and Cradle

Savi W710 Headset and Cradle

W710 Headset and Cradle

W720 Headset and Cradle

W720 Headset and Cradle
 W740 Headset and Cradle  W710 Headset and Cradle  W720 Headset and Cradle
 p/n 83356-01  p/n 83323-11  p/n 83322-11

The cradles are loaded onto an offline charging unit, and the second headset is mounted onto the respective cradle for offline charging while the main system and headset are in use. (Either headset will also charge on the system Base). When an alternate user wants to connect live, he/she simply mounts their headset earpiece onto the main system Base, and it will automatically subscribe to the system. The first user then moves their earpiece to the offline charger/cradle to recharge for later use.

Offline Charging Bays

Single-bay Charger

Single-bay Charger

Five-bay Charger

Five-bay Charger
Single Bay Charger Five-bay Charger
p/n 86005-01 p/n 84609-01

There are two charger configurations available, a single bay unit where there are just two people sharing a single system with individual headsets, and a 5-Bay charger for larger 24×7 operations with multiple systems and users.

Batteries

The CS540 and W740 earpieces are similar in form factor and functionality, but use different battery components.

The CS540 uses a flat rechargeable battery which is connected to the earpiece via a micro-connector inside the casing. Simply push down and back on the battery cover to remove it and access the battery.

The W740 battery is a hot swap component which slides onto the back of the earpiece.

Note that the CS540 and W740 earpieces are distinguishable by the black boom on the CS540 and the silver boom on the W740.

The CS510/520 and Savi W710/W720 are the same earpieces in every respect and use the same rechargeable batteries which may be accessed under a little rubber door on the edge of the headset.

CS540 Battery
CS540 Battery
W740 Battery
W740 Battery
CS510 Battery
CS510 Battery
 CS540 Battery  W740 Battery CS510/CS520 Battery
 p/n 86180-01  p/n 84598-01  p/n 64399-03

Other References

CS500 Agent Training Video

CS540 User Manual

How to Change a CS540 Battery


CS510/CS520 User Guide

CS510/CS520 Battery Replacement

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Plantronics CS500 Multi-Shift 24×7 Operations

Posted on December 19, 2012 by Stuart @ comfortcanada
CS520

CS510

CS520

CS520

CS540

CS540

The CS500 series wireless headsets connect directly to desktop phones, and do not have removable cradles as featured with the multi-device Savi 700 series.

Because the CS500 and Savi 700 earpieces share a common form factor and DECT communications protocol, the Savi 710, 720 and 740 headset/cradle combos can be used in combination with offline charging units to provide multi-shift capability for the CS510, CS520 and CS540 wireless systems.

CS510 Headset and Cradle

CS510 Headset and Cradle

CS520 Headset and Cradle

CS520 Headset and Cradle

CS540 Earpiece and Cradle

CS540 Earpiece and Cradle

The cradles are loaded onto an offline charging unit, and the second headset is mounted onto the respective cradle for offline charging while the main system and headset is in use. (either headset will also charge on the system Base. When an alternate user wants to connect live, he/she simply mounts their headset earpiece on the main system Base, and it will automatically subscribe to the system. The first user then moves their earpiece to the offline charger/cradle to recharge for later use.  There are two charger configurations available, a single bay unit where there are just two people sharing a single system with individual headsets, and a 5-Bay charger for larger 24×7 operations with multiple systems and users.

Single-Bay Charger

Single-Bay Charger

Five-Bay Charger

Five-Bay Charger

Note that these configurations also lend themselves to Supervisor monitoring of CSRs using the headset conferencing capabilities of the CS500 systems.

For more detailed product information,  user operations tips, manuals or ordering information, please visit the Comfort Telecom Canada CS500 website at www.comfortcanada.com/Plantronics/cs500.htm… or contact our Calgary Office at calgary@comfortcanada.com

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Setting up your New Plantronics CS500 Wireless Headset

Posted on June 19, 2012 by Stuart @ comfortcanada
CS500 Series

CS500 Wireless Headset Series

The CS500 series includes 3 model types: CS540 (replacing the CS55), CS510/CS520 (replacing the CS351N/CS361N), and the CS530 (replacing the CS70N).  The CS500 has a number of improvements and new features over the older wireless telephone headsets. These include:

– Updated modern design of the Base unit

– Narrowband and Wideband support

– Conference in up to 3 additional CS500 or Savi headsets

– New DECT™ technology: up to 350 foot range

– Adaptive power for optimal range and battery life

– Super light and comfortable earpiece for the CS540 model

– Magnetic latching of the earpiece to the Base for the CS540 and CS530 models

Below are links to various videos, illustrations and user manuals to help you get your headset up and running quickly and to get the most out of the new features.

– CS500 Agent Training Video

– How to connect a CS500 series base to a desk phone

– CS500 Series: How to Set Up the HL10 Lifter

– CS500 Series: How to Set Up the Electronic Hookswitch (EHS) Cable

– EHS Cable Connection for Specific Phone Models (Avaya, Cisco, Shoretel etc.)

– CS540 User Guide

– How to Change a CS540 Battery

– CS530 User Guide

– CS530 Quick Start Guide

– CS510/CS520 User Guide

– CS510/CS520 Battery Replacement

For additional product information, please visit our website at http://www.comfortcanada.com/Plantronics/cs500.htm . Email us at calgary@comfortcanada.com for pricing and availability.

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Plantronics Wireless Headsets – Batteries

Posted on February 24, 2012 by Stuart @ comfortcanada

Plantronics wireless headsets are available in several families which includes the CS50, CS55, CS70N, CS351N/CS361N, the new CS500 series and the new Savi W700 series.  All of these wireless systems use Lithium Ion (Li-on) batteries in the ear pieces that need replacing periodically, typically after about 2 years, although this varies depending on usage and how often they are charged. If you as a user notice that the battery is not holding its charge for more than a couple of hours, then it is time to get a new battery.  And if the headset is mission critical, then stock up on some spare batteries.

Here are the batteries for various headset models along with some installation tips.

64399-01 Battery for CS50/CS55

64399-01 Battery for CS50/CS55

The 64399-01 is the replacement battery for the CS50 and CS55. To replace this battery, remove the cover on the underside of the earpiece, unhook the tiny electrical plug and remove the old battery, then connect the new battery and replace the cover. This process can be a bit tricky, so if you have problems, see the detailed procedure at this link.

Tip: To squeeze a bit more life out of an old battery while you are waiting for a replacement, try resetting the CS55 system. Here’s how.

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72910-01 CS70N Earpiece

72910-01 CS70N Earpiece

The CS70N is a sealed earpiece and does not have a replaceable battery. Order the 72910-01 earpiece to replace the battery.

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64399-01 Multi-device battery

64399-01 Battery for Over the Head Headsets

All of the Plantronics over-the-head headsets, including the CS351N/CS361N, Savi Office WH300/WH350, CS510/CS520 and Savi W710/W720 use the same 64399-03 battery.

Click here for instructions on how to replace the battery.

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82904-01 Savi Office WH110 Headset

82904-01 Savi Office WH110 Headset

Savi 740 Headset and Cradle

Savi 740 Headset and Cradle

The Savi Office WO100 headset is a sealed unit with no replaceable battery. To replace the battery, order a complete 82904-01 WH110 headset and cradle, or upgrade to a new 83356-01 Savi 740 headset and cradle, which comes with a replaceable battery. The Savi W740 cradle will mount on the Savi Office WO100 base.  Note you will need to order Headband, neckband and/or Earhook Fit Kit separately with the W740 upgrade.

86180-01 CS540 Battery

86180-01 CS540 Battery

The CS540 earpiece uses the 86180-01 replaceable battery. Click here for instructions on how to replace the battery on the CS540.

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84598-01 Savi W740 Battery

84598-01 Savi W740 Hot Swappable Battery

The Savi W440,  W740  and  W745  wireless headsets use the 84598-01 replaceable battery. The battery is hot swappable, which is especially effective on the Savi W745 system that piggybacks an additional battery charging port in the charging cradle.

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Comfort Canada carries batteries for all Plantronics wireless headset models as well as Jabra/GN Netcom wireless models and EnGenius DuraFon long range cordless phones. For more information, please visit the Comfort Canada website or contact us at calgary{at}comfortcanada{dot}com

The Calgary Team

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Plantronics Good Call Rebate on CS500 Wireless Headsets

Posted on January 10, 2012 by Stuart @ comfortcanada
CS500 Series Rebate

CS500 Series Rebate

The new Plantronics CS500 Series wireless headsets are here. And everything your old headsets can do, these can do better. Think ultra-light for all-day comfort; ultra-long-range for hands-free productivity up to 350 feet from your desk; and ultra-long-lasting with up to 9 hours of talk time.

Keep some of those old headsets out of the landfill, and  save $25 on the cost of your new wireless headset. To claim your rebate:

1. Find an old commercial headset (any manufacturer, corded or wireless)
2. Purchase a shiny new CS540, CS520, or CS510 Series headset from authorized Plantronics dealer such as Comfort Telecom Canada
3. Complete claim form online at www.plantronics.com/customeroffer
4. Ship the old headset(s) with a copy of CS500 Series headset purchase receipt to Plantronics Canada at the address on the back back of the form

Canadian customers can ship their old headsets to:

Plantronics CS500 Series Trade-In Rebate Offer Canada
Promotion #41394
26-200 Fitch Street, Suite 144
Welland, ON L3C 4V9

For additional CS500 rebate details, product information or pricing, please email us at Calgary@comfortcanada.com, or visit our website at http://www.comfortcanada.com/Plantronics/cs500.htm

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Plantronics New CS500 Wireless Telephone Headsets Rock!

Posted on September 19, 2011 by Stuart @ comfortcanada
Plantronics CS500 Series

Plantronics CS500 Series Wireless Headsets

Plantronics legendary CS family is setting a new wireless standard for desk phone communication with the CS500™ Series, which features the lightest DECT™ headset on the market, a new streamlined design and improved performance.  The new CS500™ Series features the same reliability for hands-free productivity that has made the CS family a best seller for nearly a decade, as well as several new features including premium wideband audio, improved range up to 350 feet, and multi-headset conferencing. An added benefit is that you can pair (subscribe) headsets from a Savi Office system with a CS500 base, especially useful where the CS510/CS520 headset has the same form, fit and function for desk phone connectivity as the Savi Office WO300/WO350, and you want to move operators between stations (multi-shift operations).

CS540 Earpiece

CS540 Earpiece/Earhook

The CS540 system replaces the CS55 and features a convertible earhook/headband wearing style with the lightest DECT earpiece on the market (just 21 grams).

The earhook configuration includes several earhook and earbud gels, and a soft rubber sleeve on the plastic earhook makes for a comfortable and stable fit. The interchangeable headband replaces the earhook/earbud with a plush leatherette earpad for those who prefer a over-the-head fit.

The earpiece itself contains a replaceable, rechargeable lithium battery with 7 hours talk time, and the base features a magnetic docking slot to make for easy placement of the earpiece into the charging cradle.

CS520 Base

CS520 Base and Headset

The CS510 and CS520 replace the CS351N and CS361N wireless systems, incorporating the enhanced broadband, 350 foot range and multi-headset conferencing features described above, 9 hours of talk time, as well as the interchangeability of the headset with Savi Office WO300/WO350 systems.

For more information about Plantronics Wireless Headset Systems, please visit the Comfort Telecom Canada website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in Calgary:  calgary{at}comfortcanada{dot}com or Brampton:  productenquiry{at}comfortcanada{dot}com

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