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Plantronics HL10 Setup Tips

Savi-HL10-Aastra 9120 Hookup

Savi-HL10-Aastra 9120 Hookup

Remote Call Control Tip: Connecting a wireless headset to a typical desk phone.

The steps involved in setting up a CS500-series or Savi W700 series wireless headset system can be found on the product description pages linked above.  Before you start, please watch the Agent Training videos provided on those pages. Once you have done that, here are some additional tips:

Tip 1: Use the HANDSET PORT, not the headset port. For phones that don’t support EHS cables, if you want to enable Remote Call Control, you will need to receive and make calls by lifting the handset. Some phones do have a Headset Port, and you can connect the wireless headset to this port, and depending on your phone configuration, make and receive calls by selecting the applicable button on the PHONE. But to enable remote call control:

– Disconnect the curley HANDSET cable from the bottom of the phone

– Connect the WIRELESS HEADSET communication cable to the phone HANDSET port on the bottom of the phone (the one that the handset was previously plugged in to)

– Connect the curley HANDSET cable to the receptacle in the middle of the WIRELESS HEADSET communication cable

Now if the Wireless Headset is configured to work with your phone (see Agent Training Video referenced above), then you should be able to answer/end calls using the phone handset (you can do this simply by leaving the wireless headset connection turned on)

HL10 Position and Angle

HL10 Position and Angle

Tip 2: To enable remote call control (so you can answer and end calls when you are away from your desk), you need to install the HL10 handset lifter on the phone. This seems simple (just connect the HL10 cable to the round port on the CS500 or Savi W700 base, and stick the HL10 on the phone under the handset). BUT this need to be done with care.

Care 1: Before you permanently stick the HL10 to your phone, position the HL10 so that it will firmly pick up and set down the handset consistently. The best position is snugged up against the top part (speaker) of the handset, so that it will tip the handset up. DO NOT position it in the middle of the handset so it picks up the whole handset.

Care 2:  There is a height position on the top of the HL10 that determines how high the Handset will be lifted. Sometimes you can set this at the lowest position to just tip up the handset a little bit, so it will drop down more precisely when you end the call. However, some handsets are quite heavy, and the HL10 at that low angle may drop the handset in the midst of your call. If this happens, set the HL10 height switch to the middle or upper position so there is not so much direct downward force leveraged from the handset.

Care 3: Some phones such as the Aastra 9120 have a latch in the top handset cup, so the handset will not lift straight up from the hung-up position. It needs to be pushed forward about 1/8 of an inch before it will lift. If your phone is like this, BEFORE you stick the HL10 on securely, nudge it forward under the handset until it pushes it out of the notch. Then exercise a call-connect several times (use the ear piece call control button, or the button on the wireless system base) to make sure it picks up and sets down consistently.

Care 4:  Some phones do not have a cup at the bottom of the handset cradle to stop the handset from sliding off when it is tipped up. If this presents a problem, get a bit of foam strip tape and make a barrier on the phone so the handset can’t slide off.

HL10 with remote speaker Mic

HL10 with remote speaker Mic

Care 5:  The HL10 detects an incoming call and alerts the user through beeps in the earpiece by “hearing” the phone ring. If your phone ring volume is too low, turn it up. If the HL10 is positioned so that its built-in MIC is not positioned near enough to the phone ring speaker, connect the little remote mic (it should have been included in your HL10 package) to the HL10, and stick it on the phone over the speaker.

If you have additional questions about the Plantronics CS500 or Savi W700 , or how to select the appropriate Remote Call Control accessories (HL10 Handset Lifter or Electronics Hook Switch -EHS- cable), please visit the Comfort Telecom Canada Plantronics Wireless Products webpages, or contact our Calgary, Alberta office at calgary@comfortcanada.com.

Setting up your New Plantronics CS500 Wireless Headset

CS500 Series

CS500 Wireless Headset Series

The CS500 series includes 3 model types: CS540 (replacing the CS55), CS510/CS520 (replacing the CS351N/CS361N), and the CS530 (replacing the CS70N).  The CS500 has a number of improvements and new features over the older wireless telephone headsets. These include:

– Updated modern design of the Base unit

– Narrowband and Wideband support

– Conference in up to 3 additional CS500 or Savi headsets

– New DECT™ technology: up to 350 foot range

– Adaptive power for optimal range and battery life

– Super light and comfortable earpiece for the CS540 model

– Magnetic latching of the earpiece to the Base for the CS540 and CS530 models

Below are links to various videos, illustrations and user manuals to help you get your headset up and running quickly and to get the most out of the new features.

CS500 Agent Training Video

How to connect a CS500 series base to a desk phone

CS500 Series: How to Set Up the HL10 Lifter

CS500 Series: How to Set Up the Electronic Hookswitch (EHS) Cable

EHS Cable Connection for Specific Phone Models (Avaya, Cisco, Shoretel etc.)

CS540 User Guide

How to Change a CS540 Battery

CS530 User Guide

CS530 Quick Start Guide

CS510/CS520 User Guide

CS510/CS520 Battery Replacement

For additional product information, please visit our website at http://www.comfortcanada.com/Plantronics/cs500.htm . Email us at calgary@comfortcanada.com for pricing and availability.

Plantronics Wireless Headsets and HL10 Connection Tips

CS540 and HL10 Phone Connection

CS540 and HL10 Phone Connection

Remote Call Control

Most wireless headsets provide remote call control for the desk phone which they are connected to. This means that the user can answer or end a call by selecting the Call Control button on their headset when they are away from their desk. With older phone systems, this is accomplished using a handset lifter which will lift or drop the handset on the phone to control the call. The Plantronics HL10 lifter is shown attached to the side of the phone in the picture. It is connected to a port on the back of the wireless headset (a Plantronics CS540 in this case) where it derives its control signals and power. For advanced digital phones such as Avaya and Cisco products, an Electronic Hook Switch (EHS) cable can replace the HL10 to reduce clutter.

HL10 to Wireless Base Connection

HL10 to Wireless Base Connection

Can I use my old “L”-connector HL10 with a new CS500 or Savi W700 series headset?

Ans: Yes. The newly designed HL10 model 60961-35 uses a straight connector to plug into the back of the CS500 and Savi W700 series headsets. The older HL10 model 60961-32 used an L-shaped connector to plug into the bottom of the base of the CS55, CS70N and CS351/CS361 wireless models. However, your existing HL10 can plug into the back of the newer headset model base. Just point the wire upwards, as shown to the left. DO NOT point the wire down, as the “L” will contact the casing on the base and fail to connect properly.

Auto-Answer Toggle

Auto-Answer Toggle

Auto-Answer Feature

The Auto-Answer feature allows the user to set the wireless headset to automatically pick up (answer) the phone when the headset earpiece is lifted  off the charging cradle. There is a built-in delay to give the user time to place the headset on their head or ear. There is a toggle switch (see picture to left) on the headset base to allow the user to activate or turn off this feature.

When auto answer is set to red you must press the headset call button to answer an incoming call.
When Auto Answer is set to green you can answer a call just by lifting headset from the base.

Note, when switching from one mode to the other, run the HL10 through one up/down cycle by selecting the Call Control button on the earpiece twice, then place the earpiece in the charging cradle on the base. The next time you pick up the earpiece, the selected auto-answer mode (on or off) will be activated.

Why can’t I hear the incoming call signal on my wireless headset?

Try turning up the sound level on your telephone ringer. The HL10 detects an incoming call by “hearing” the audible sound from the phone ringer and transmitting a in-bound call signal to the CS500. If the sound is too low (or off altogether), then the no signal is sent. Also, since the HL10 mic is directly under the lifter arm, if the phone speaker is on the other side of the phone, use HL10 Ring Detector accessory to connect the HL10 to a tiny mic placed above the phone speaker placed over the phone speaker.

For additional product information about Plantronics Wireless headsets, please visit our website at http://www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us at calgary{at}comfortcanada{dot}com.