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Goodbye CS70N, Hello CS530 from Plantronics

CS530 Wireless Headset

Plantronics CS530 Wireless Headset

Introducing the Plantronics CS530 wireless headset, featuring the over-the-ear wearing style you already love, offers enhanced performance in an elegant package.

Enjoy increased range, one-touch controls, magnetic docking and much, much more:

-  Hands-free multitasking up to 350 feet

-  Wideband audio quality for clearer communications

-  4-headset conferencing for enhanced collaboration

-  Adaptive power for optimized range and talk time

So say goodbye to your CS70N, and see how quickly you learn to love the remarkable, reliable, redesigned CS530.

For a user-friendly demonstration, please play this excellent CS500 Agent Training Video.

For additional product information and quote for your specific application, please visit our website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in the Calgary office  at calgary@comfortcanada.com.

Plantronics C300 Series UC Corded Headset

Blackwire C300 Series

Blackwire C300 Series UC Corded Headset

Plantronics Blackwire® C300 Series (replaces the Blackwire C200 series) – More UC headset for your UC dollar
Blackwire 300 Series USB headsets are a simple-to-use, comfortable, and durable choice for conference calls, Web-based training, and PC multimedia applications. Plus, they’re priced right,  easy to deploy, and offer a simple-to-upgrade UC solution that IT can roll out easily and rely on.
Ideal for users transitioning to PC telephony for webinars, conference calls, music, and other multimedia applications.

Blackwire C320 connected to Laptop

Blackwire C320 connected to Laptop

SIMPLICITY MEETS DURABLE DESIGN
• Two wearing styles available: hi-fi stereo or monaural design
• Lightweight metal headband offers durability and a customizable, comfortable fit
• Intuitive inline controls to answer/end calls, control volume, and mute
• Smartly placed indicator lights and helpful audio alerts give user call, mute, and volume status

OUTSTANDING AUDIO QUALITY
• Wideband audio with noise-canceling for high-quality PC telephony
• Dynamic EQ feature automatically adjusts audio for voice or multimedia use
• Noise-canceling microphone filters out background sound
• Enhanced Digital Signal Processing (DSP) provides more natural voice sound
• SoundGuard® technology provides protection against audio spikes

Models:

C310 (monaural), C320 (stereo): UC Standard version built for UC applications and softphones from Avaya®, Cisco®, IBM®, Skype®, and more
C310-M (monaural), C320-M (stereo): Version optimized for Microsoft® Lync™ 2010, and Microsoft® OCS 2007

For further product information, please visit the Comfort Telecom Canada website at

http://www.comfortcanada.com/Plantronics/blackwire_c300.htm

or email us at  our Calgary office at calgary@comfortcanada.com

Making your Wireless Savi W740 Mobile

Savi W740 Earpiece

Savi W740 Earpiece

Your Plantronics Savi W740 headset is normally hardwired to your desk phone and your computer. Want to make it more flexible so you can take the earpiece on business trips or to the boardroom to connect to your Laptop? Here’s how:

The optional D100 USB adapter enables you to continue to use your headset with your computer wherever you need to travel. Add the USB Deluxe Charging kit with spare battery, and you leave the Savi W700 base in the office and use your Savi W740 ear piece with your laptop softphone and other voice applications while away from the office.

Savi D100 DECT USB Adapter

Savi D100 USB Adapter

Follow the procedure below to subscribe/pair your headset to the adapter.
1. Plug your D100 into a USB port on your Laptop.
If your earpiece is still active with the Savi W700 Base, follow steps 2 and 3. Otherwise skip to step 4.
2. Lift the earpiece from the W700 Base.
3. Make sure the connection between between the earpiece and the Base is off (green LED on left side of base is off)

Savi USB Deluxe Charging kit and Spare Battery

Savi USB Deluxe Charging kit and Spare Battery

4. Double click the subscription button on the outer tip of the D100. The D100 LED strip will begin flashing Red/Green.
5. Press and hold the volume-up button on the headset until the headset LED turns solid White and the D100 LED turns solid Green. The headset and D100 are now subscribed to one another.
Note: If the process is not successful, the USB adapter indicator light glows solid red for four seconds and then returns to its previous state. If this occurs, try the process again.
6. Select the Call Control button on the Earpiece to activate the connection between headset and Laptop. The D100 LED will flash Green while connection is active.

To return call connection to the Savi W700 Base, simply mount the W700 earpiece in the base. Headset-to-Base subscription will be restored automatically after a few seconds.
Or use the over-the-air subscription procedure:
1. With your system idle and your headset undocked, press and hold the subscription button on the base for three seconds. The Power on/subscription light will flash white.
2. Press and hold the volume up button on the headset for three seconds until the headset LED turns solid white. When the Power on/subscription LED on the base becomes solid white, the headset and base are subscribed to one another.

Order codes:

83550-01 – D100 DECT USB Adapter for standard UC

83876-01 – D100-M DECT USB Adapter for Microsoft Lync & Office Communicator 2007

84603-01 – USB Deluxe Charging Kit for the Savi W440, W740 & WH500. Includes deluxe USB charger and spare battery.

For additional product and ordering information on Plantronics Wireless products, please visit our website at http://www.comfortcanada.com/Plantronics/plnt_wireless.htm, or contact the Comfort Telecom Canada Calgary office at calgary@comfortcanada.com, or by phone at 403-239-8414.

Plantronics Wireless Headsets and HL10 Connection Tips

CS540 and HL10 Phone Connection

CS540 and HL10 Phone Connection

Remote Call Control

Most wireless headsets provide remote call control for the desk phone which they are connected to. This means that the user can answer or end a call by selecting the Call Control button on their headset when they are away from their desk. With older phone systems, this is accomplished using a handset lifter which will lift or drop the handset on the phone to control the call. The Plantronics HL10 lifter is shown attached to the side of the phone in the picture. It is connected to a port on the back of the wireless headset (a Plantronics CS540 in this case) where it derives its control signals and power. For advanced digital phones such as Avaya and Cisco products, an Electronic Hook Switch (EHS) cable can replace the HL10 to reduce clutter.

HL10 to Wireless Base Connection

HL10 to Wireless Base Connection

Can I use my old “L”-connector HL10 with a new CS500 or Savi W700 series headset?

Ans: Yes. The newly designed HL10 model 60961-35 uses a straight connector to plug into the back of the CS500 and Savi W700 series headsets. The older HL10 model 60961-32 used an L-shaped connector to plug into the bottom of the base of the CS55, CS70N and CS351/CS361 wireless models. However, your existing HL10 can plug into the back of the newer headset model base. Just point the wire upwards, as shown to the left. DO NOT point the wire down, as the “L” will contact the casing on the base and fail to connect properly.

Auto-Answer Toggle

Auto-Answer Toggle

Auto-Answer Feature

The Auto-Answer feature allows the user to set the wireless headset to automatically pick up (answer) the phone when the headset earpiece is lifted  off the charging cradle. There is a built-in delay to give the user time to place the headset on their head or ear. There is a toggle switch (see picture to left) on the headset base to allow the user to activate or turn off this feature.

When auto answer is set to red you must press the headset call button to answer an incoming call.
When Auto Answer is set to green you can answer a call just by lifting headset from the base.

Note, when switching from one mode to the other, run the HL10 through one up/down cycle by selecting the Call Control button on the earpiece twice, then place the earpiece in the charging cradle on the base. The next time you pick up the earpiece, the selected auto-answer mode (on or off) will be activated.

Why can’t I hear the incoming call signal on my wireless headset?

Try turning up the sound level on your telephone ringer. The HL10 detects an incoming call by “hearing” the audible sound from the phone ringer and transmitting a in-bound call signal to the CS500. If the sound is too low (or off altogether), then the no signal is sent. Also, since the HL10 mic is directly under the lifter arm, if the phone speaker is on the other side of the phone, use HL10 Ring Detector accessory to connect the HL10 to a tiny mic placed above the phone speaker placed over the phone speaker.

For additional product information about Plantronics Wireless headsets, please visit our website at http://www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us at calgary{at}comfortcanada{dot}com.

Plantronics Wireless Headsets – Batteries

Plantronics wireless headsets are available in several families which includes the CS50, CS55, CS70N, CS351N/CS361N, the new CS500 series and the new Savi W700 series.  All of these wireless systems use Lithium Ion (Li-on) batteries in the ear pieces that need replacing periodically, typically after about 2 years, although this varies depending on usage and how often they are charged. If you as a user notice that the battery is not holding its charge for more than a couple of hours, then it is time to get a new battery.  And if the headset is mission critical, then stock up on some spare batteries.

Here are the batteries for various headset models along with some installation tips.

64399-01 Battery for CS50/CS55

64399-01 Battery for CS50/CS55

The 64399-01 is the replacement battery for the CS50 and CS55. To replace this battery, remove the cover on the underside of the earpiece, unhook the tiny electrical plug and remove the old battery, then connect the new battery and replace the cover. This process can be a bit tricky, so if you have problems, see the detailed procedure at this link.

Tip: To squeeze a bit more life out of an old battery while you are waiting for a replacement, try resetting the CS55 system. Here’s how.

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72910-01 CS70N Earpiece

72910-01 CS70N Earpiece

The CS70N is a sealed earpiece and does not have a replaceable battery. Order the 72910-01 earpiece to replace the battery.

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64399-01 Multi-device battery

64399-01 Battery for Over the Head Headsets

All of the Plantronics over-the-head headsets, including the CS351N/CS361N, Savi Office WH300/WH350, CS510/CS520 and Savi W710/W720 use the same 64399-03 battery.

Click here for instructions on how to replace the battery.

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82904-01 Savi Office WH110 Headset

82904-01 Savi Office WH110 Headset

Savi 740 Headset and Cradle

Savi 740 Headset and Cradle

The Savi Office WO100 headset is a sealed unit with no replaceable battery. To replace the battery, order a complete 82904-01 WH110 headset and cradle, or upgrade to a new 83356-01 Savi 740 headset and cradle, which comes with a replaceable battery. The Savi W740 cradle will mount on the Savi Office WO100 base.  Note you will need to order Headband, neckband and/or Earhook Fit Kit separately with the W740 upgrade.

86180-01 CS540 Battery

86180-01 CS540 Battery

The CS540 earpiece uses the 86180-01 replaceable battery. Click here for instructions on how to replace the battery on the CS540.

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84598-01 Savi W740 Battery

84598-01 Savi W740 Hot Swappable Battery

The Savi W440W740  and  W745  wireless headsets use the 84598-01 replaceable battery. The battery is hot swappable, which is especially effective on the Savi W745 system that piggybacks an additional battery charging port in the charging cradle.

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Comfort Canada carries batteries for all Plantronics wireless headset models as well as Jabra/GN Netcom wireless models and EnGenius DuraFon long range cordless phones. For more information, please visit the Comfort Canada website or contact us at calgary{at}comfortcanada{dot}com

The Calgary Team

Plantronics Good Call Rebate on CS500 Wireless Headsets

CS500 Series Rebate

CS500 Series Rebate

The new Plantronics CS500 Series wireless headsets are here. And everything your old headsets can do, these can do better. Think ultra-light for all-day comfort; ultra-long-range for hands-free productivity up to 350 feet from your desk; and ultra-long-lasting with up to 9 hours of talk time.

Keep some of those old headsets out of the landfill, and  save $25 on the cost of your new wireless headset. To claim your rebate:

1. Find an old commercial headset (any manufacturer, corded or wireless)
2. Purchase a shiny new CS540, CS520, or CS510 Series headset from authorized Plantronics dealer such as Comfort Telecom Canada
3. Complete claim form online at www.plantronics.com/customeroffer
4. Ship the old headset(s) with a copy of CS500 Series headset purchase receipt to Plantronics Canada at the address on the back back of the form

Canadian customers can ship their old headsets to:

Plantronics CS500 Series Trade-In Rebate Offer Canada
Promotion #41394
26-200 Fitch Street, Suite 144
Welland, ON L3C 4V9

For additional CS500 rebate details, product information or pricing, please email us at Calgary@comfortcanada.com, or visit our website at http://www.comfortcanada.com/Plantronics/cs500.htm

Plantronics CS55 Discontinued – Replaced by CS540

CS55 System and Phone Connection

CS55 System and Phone Connection

The Plantronics venerable CS55 wireless telephone headset system has been DISCONTINUED, and new units are no longer available. Support,  replacement parts and accessories  and user documentation are available on Comfort Canada website at:

http://www.comfortcanada.com/Plantronics/cs55.htm

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The replacement system is the CS540, part of the new Plantronics CS500 family of wireless telephone headsets.

CS540

CS540 Wireless Telephone Headset System

The CS540 is modern, streamlined and light, and offers many new features such as the magnetic headset docking, conferencing capability, up to 350 feet wireless range, remote call answer/end, including Electronic Hookswitch (EHS) support for many modern phone systems such as Avaya, Cisco and ShoreTel, and replaceable earpiece battery. The CS540 is also future proofed. The earpiece is interchangeable with other advanced wireless solutions from Plantronics including the new Savi W740 and the Savi W440.

For additional product information or pricing please contact the Comfort Telecom Canada Calgary office at calgary@comfortcanada.com.

Conferencing Plantronics Savi Office and Savi W700 Headsets in Mixed Environments

With the introduction of Plantronics new Savi W700 multi connectivity wireless headset series and the phasing out of the Savi Office Wireless headset systems, we wondered how the multiple headset conferencing feature would function when the two model series are mixed in the same facility. We did some testing and found the answer to be YES, you can conference any mix of Savi Office and Savi W700 headsets and bases.

First, the basics.

Here is how you set up a multi headset conference:

To set-up Savi Office and/or Savi W700 conferencing:
1. Start your call on your master headset.
2. Place a 2nd same model* headset into your base charging cradle.
2a. Or, for Over-the-Air subscription, on the guest  headset, press the headset Volume Button Up “+” for 3 seconds until the Indicator Light on the side of the headset turns ON. (you will have to do this if the guest headset is a different model).
3. Press the Subscription Button on the host base for less than one second. The Subscription Light will flash yellow and green.
4. The light will turn solid yellow, you will also hear a tone in your host  headset.
5. You now have 5 seconds to press your Call Control Button on the master headset to accept your guest. Repeat steps 2-5 for adding additional headsets.
To exit or Disconnect – Your guests can exit the call by pressing their Call Control Button. When the host headset Call Control Button is pressed to end the conference call, all guests will be disconnected.

Below are illustrations of various Savi Office and and Savi W700 combinations we tried:

W710 Headset Conferenced to a W740 Host

W710 Headset Conferenced to a W740 Host

This as a Savi W710 guest headset conferenced in with a W740 host. Note that you can not mount this guest headset into the host charging cradle, so Over the Air subscription was used.

W740 Guset Headset Conferenced to a WO350 Host Base

W740 Guset Headset Conferenced to a WO350 Host Base

This s a Savi W740 guest headset conferenced to a Savi Office WO350 base. This is an example where a supervisor conferences and mutes their headset to a CSR host station to monitor and coach.

WO350 Guest Conferenced to a W740 Host

WO350 Guest Conferenced to a W740 Host

This illustrates a Savi Office WO350 guest joining a Savi W740 call.

The following table details the various combinations tested, with some notes on the steps required to set up the conference.

Savi Office and Savi 700 Series  Over the Air (Off Cradle) Conferencing

Guest Headset

WO100 Base (1)

WO350 Base (1)

W740 Base (2)

W710 Base (2)

WH100 earpiece Over the Air Yes Yes Yes (3) (4) Yes (3) (4)
WH350 headset Over the Air Yes Yes Yes (3) (4) Yes (3) (4)
Savi W740 earpiece Over the Air Yes Yes Yes (3) (4) Yes (3) (4)
Savi W710 earpiece Over the Air Yes Yes Yes (3) (4) Yes (3) (4)
(1) Conferencing to a Savi Office WOxxx Base: While on a call you can subscribe up to three additional headsets to your base for conferencing.a.) Place the guest’s headset into over-the-air subscription mode by pushing the headset volume up button for three seconds until the indicator light becomes solid green.b.) Short press (less than one second) the subscription button on the base.The subscription light will flash yellow and green.c.) The master headset will emit a tone indicating a guest wishes to join the call.

The subscription light will then turn solid green.

d.) Press the call control button on the master headset within five seconds.

The Base subscription LED will turn solid yellow. The guest is joined to the call.

If you do not press the call control button within five seconds, the request to join the call is rejected and the guest will hear an error tone in their headset.

Guests may leave the conference call by pressing their call control button.

When they do you will hear a single tone in the master headset as each guest leaves the call.

(2) Conferencing to a Savi W700 Base: While on a call you can subscribe up to three additional headsets to your base for conferencing.a.) Press the guest headset volume up button until the indicator light turns on.b.) Short press the base subscription button while the base has an active link.c.) When the base subscription LED stops flashing green and yellow and remains solid yellow, the request to join will be heard in the primary user’s headset.c.) Press the call control button on the primary user headset within 10 seconds to accept the guest.

The Base Subscription LED will continue flashing yellow/green for about 4 seconds(4), then turns solid yellow indicating the conference link is complete and active.

Guests may leave the conference call by pressing their call control button.

When they do you will hear a single tone in the master headset as each guest leaves the call.

In the master Headset call control button is selected, it also will terminate both the master Link and the guest headset link.

(3) The Savi W700 user manuals instruct you to short-press-once the primary base subscription button first, then the guest headset volume-up control second.  This will initiate a successful conferencing sequence, but the guest headset needs to be placed in close proximity to the base, within 30 to 40 cm. Selecting the headset volume-up first, then the base subscription button (once) second, the guest headset can be at least 2-3 metres from the base.
(4) With the Savi W700 base, (but not the Savi Office WOxxx base), there is a short window after the primary user hears the guest request beep in master headset and selects the primary headset call control button, where the base subscription LED continues to flash yellow/green for a few seconds before changing to solid yellow indicating successful conference link. If the primary user selects the master headset call control button again in that window, it will cause the base Link button to turn from green to “not illuminated”.  However the actual Link is not broken, and the primary call is still active. Selection the primary headset call control button again will cause the Link LED to go solid green again, and the call and conference link remain active.

For Savi W700 product information, manuals and user tips, please visit our website at http://www.comfortcanada.com/Plantronics/savi_w700.htm, or email us in Calgary, Alberta at calgary@comfortcanada.com.

Plantronics New Wireless Headset Products

Plantronics has released a series of related DECT wireless products recently which anybody engaged in extensive phone PC voice and Bluetooth connectivity should take a closer look at. These are really neat gadgets, and should improve your productivity in this increasingly Unified Communications world.

The 3 models discussed here are the Savi W440, the CS540 and the Savi W740.

Savi W440

Savi W440

The Savi W440 is a DECT wireless headset for dedicated PC voice applications. The WH500 earpiece is very light weight at 21 grams, and the unit comes with a swappable headband. The W440 UC standard version is built for UC applications with Softphones from Avaya, Cisco, IBM, ShoreTel, Skype and other softphones, and the W440-M version is optimized for Microsoft Lync 2010 and Microsoft® OCS 2007. Range is up to 300 feet.

For complete product info and documentation on the W440, visit the Comfort Canada webpage.

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CS540

CS540 Base and Earpiece

The CS540 is a DECT wireless headset system for corded desk phone use. This model is part of the CS500 series which replaces the venerable CS55 and related models. The CS540 introduces a number of new or improved features over the older CS50 and CS55, including the extremely light weight and comfort of the the new earpiece, premium wideband audio, improved range up to 350 feet, and multi-headset conferencing (useful for manager monitoring and training). The WH500 earpiece is also compatible electronically with the W440 and Savi W740, as well as the existing Savi Office systems, so you can pair or conference the CS540 headset with those systems where you have a mix of units in the office.

For additional information, read the Plantronics New CS500 Wireless Telephone Headsets Rock! Blog article, or visit the Comfort Canada CS540 product page.

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Savi W740

Savi W740

The Savi W740 is part of the Savi 700 series which is replacing the Savi Office WO100, WO200 and WO300/350 Unified Communications wireless systems. The Savi 700 models connect through the base to the 3 primary communications technologies: PC softphones, desk phones and Bluetooth PDA devices.  The standard UC models support remote call control for a range of softphones from Cisco, Avaya, ShoreTel, Skype and others, and the -M model variants have built-in software optimized for Microsoft Lync 2010 and Microsoft® OCS 2007. Range is up to 350 feet. Advanced features include the ultra-light WH500 earpiece and hot-swappable battery (option) on the Savi W740 model, interchangeable charging cradles, multiple headset conferencing, advanced wideband audio, and more.

For additional product information and documentation, visit the Comfort Canada Savi W700 webpage.

For more information about Plantronics Wireless Headset Systems, please visit the Comfort Telecom Canada website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in Calgary:  calgary{at}comfortcanada{dot}com or Brampton:  productenquiry{at}comfortcanada{dot}com

Plantronics New CS500 Wireless Telephone Headsets Rock!

Plantronics CS500 Series

Plantronics CS500 Series Wireless Headsets

Plantronics legendary CS family is setting a new wireless standard for desk phone communication with the CS500™ Series, which features the lightest DECT™ headset on the market, a new streamlined design and improved performance.  The new CS500™ Series features the same reliability for hands-free productivity that has made the CS family a best seller for nearly a decade, as well as several new features including premium wideband audio, improved range up to 350 feet, and multi-headset conferencing. An added benefit is that you can pair (subscribe) headsets from a Savi Office system with a CS500 base, especially useful where the CS510/CS520 headset has the same form, fit and function for desk phone connectivity as the Savi Office WO300/WO350, and you want to move operators between stations (multi-shift operations).

CS540 Earpiece

CS540 Earpiece/Earhook

The CS540 system replaces the CS55 and features a convertible earhook/headband wearing style with the lightest DECT earpiece on the market (just 21 grams).

The earhook configuration includes several earhook and earbud gels, and a soft rubber sleeve on the plastic earhook makes for a comfortable and stable fit. The interchangeable headband replaces the earhook/earbud with a plush leatherette earpad for those who prefer a over-the-head fit.

The earpiece itself contains a replaceable, rechargeable lithium battery with 7 hours talk time, and the base features a magnetic docking slot to make for easy placement of the earpiece into the charging cradle.

CS520 Base

CS520 Base and Headset

The CS510 and CS520 replace the CS351N and CS361N wireless systems, incorporating the enhanced broadband, 350 foot range and multi-headset conferencing features described above, 9 hours of talk time, as well as the interchangeability of the headset with Savi Office WO300/WO350 systems.

For more information about Plantronics Wireless Headset Systems, please visit the Comfort Telecom Canada website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in Calgary:  calgary{at}comfortcanada{dot}com or Brampton:  productenquiry{at}comfortcanada{dot}com