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Managing Calls with your Voyager Legend CS

This article is intended to help new Voyager Legend CS users manage calls from both your desk phone and your Mobile Bluetooth device that are occurring in random order in a busy office. It is assumed that you have already set up your Voyager Legend CS system, charged up the earpiece, connected the base to the desk phone, and Paired the earpiece to your Bluetooth mobile device (e.g. iPhone or Android cell phone). If you need some help doing this, please refer to the Voyager Legend CS User Guide  and the Voyager Legend CS Video Setup Guide for detailed setup instructions.

Earpiece Controls

Earpiece Controls

First Things First. Get familiar with the Controls and LED indicators on your system so you won’t be fumbling when you need to answer calls.

The most important button on the earpiece is the Call button (the phone handset symbol, located on the back end of the mic boom). This button enables you to answer and end calls and switch to a call coming in on the alternate device.

The Mute/Voice button located on the underside of the mic boom also useful in Muting calls and initiating voice commands.

Voyager Legend CS BASE LEDs

Voyager Legend CS BASE LEDs

Base LEDs

The centre LED tells you if your earpiece is powered on and paired to the Base. If the earpiece is powered off or if pairing between earpiece and Base is lost*, then the centre LED will be a dull red. It should be bright blue when powered and paired.

The left most Call/Mute LED is solid blue when the earpiece is “connected” to the Base and therefore ready to make or accept a desk phone call. Selecting the Call button on the earpiece will connect or disconnect it to the Base. If the Mute button is selected on the earpiece, then this LED will flash blue continuously.

* The earpiece may become “unpaired” from the base if you press the Pairing button on the back of the Base when they are already paired. More tips on this later, but if the center LED is not solid blue, and you can’t “connect” the earpiece to the Base, Pair the earpiece to base by selecting and holding the earpiece Call button until is says “Pairing”, then select the Base Pairing button.

Handset Lifters and EHS Cables

An HL10 Handset Lifter is an optional device that connects to a port on a wireless headset base, and attaches to your desk phone so that you don’t need to lift the handset manually when you answer calls. It will fit on a wide range of corded desk phones, but may have some limitations on certain models with a sharply curved side, or a steep angle on the face of the phone, or where the phone has a latch in the handset cradle that prevents the handset from lifting unless it is pushed up to first release it.  The HL10 activates automatically as soon as you “connect” the earpiece to the Base, and is useful for roaming away from your desk (up to 25-30 feet with the Bluetooth Voyager Legend CS, 300 feet with DECT devices such as the CS500 series wireless headset systems), remotely answering and ending calls from that range.

Some models of more advanced electronic phone systems such as Cisco and Avaya use an Electronic Hook Switch (EHS) cable to enable remote call control. This is also available as an option for the Voyager Legend CS.

Managing calls without Remote Call Control

If you will be at or near your desk when using the desk phone, then you can receive and end calls using the desk phone handset or call control buttons on the desk phone itself.

Ready for a Desk Phone Call

Ready for a Desk Phone Call

Be Ready for a Desk Phone Call

Put your earpiece on and select the Call button so that the Call LED on the Base is illuminated.

When a Call comes in, simply pick up the phone handset or select the Call Answer button on your phone if it supports this feature..

When you are done with the call, hangup the phone.  NOTE THAT SELECTING THE CALL BUTTON ON THE EARPIECE (DEACTIVATING THE CALL LED ON THE BASE) WILL NOT DISCONNECT THE CALL.

 

Active Desk Phone Call

Active Desk Phone Call

Answering Calls on your Cell Phone

Answering Cell Phone calls when the earpiece is mounted on the charge stand (not “connected ” to the Base), or when on your ear but not “connected” to the Base, is straight forward. But when the earpiece is “connected” to the Base (Base Call LED illuminated), it takes 2 or 3 steps to answer the Cell phone call.

When the Cell call initiates, you will hear a low level alert through the earpiece.

Put the desk phone caller on Hold through the desk phone function if available.

Select the Call button on the earpiece to “un-connect” the earpiece from the Base.

The incoming cell call alert in the earpiece will now grow louder.

Select the Call button again on the earpiece to answer the Cell call (or use voice commands to answer the Cell call).

When you are done with the Cell call, select the earpiece Call button to end the Cell connection, and select again to re-establish “connect” to the Base.

The desk phone call will still be active and you can resume that conversation.

Answering a Desk Phone Call when you are on an Active Cell Phone Call

In this case, when you Select the Call button on the Earpiece, it will disconnect the Cell Phone call. You must select the Call button again to “connect” to the base, then lift the phone handset or select the phone call button to answer the desk phone call. Unfortunately, there isn’t a way to put the Cell Phone call on Hold while you answer the desk phone call using the Voyager earpiece.

 

Call Management with Handset Lifter

Call Management with Handset Lifter

Operations using a Remote Call Control Device

If you are using an HL10 Handset Lifter or EHS cable, or have ShoreTel phones with direct EHS control through the communication cable,  where Remote Call Control is enabled, then multi-call operations are slightly different. When you select the Call button on the earpiece to “connect” to the Base, it will cause the handset to lift (or electronically put the desk phone “offhook”), and when you end the connection from the earpiece, it will hang up the phone. This will affect the way you manage desk phone calls when a second call comes in on the Cell Phone.

Other things you can do with your Voyager Legend CS

BT300 USB Bluetooth Adapter

BT300 USB Bluetooth Adapter

Connect to your Computer

The BT300 USB Bluetooth Adapter (see Voyager Legend CS accessories**) is a small dongle that plugs into a USB port on your PC or Laptop. It allows you to Pair your Voyager earpiece to the PC and one other device (either your Cell Phone or the Voyager Legend CS Base – you can’t have 3 devices Paired at the same time). This is practical if you want to use your Voyager earpiece to access PC applications such as VoIP, Podcasts or dictation software such as Dragon Speech.

** the BT300 comes in two models: the 85117-02BT300 Bluetooth USB Adapter for standard UC VoIP, and the 85117-01BT300-M Bluetooth USB Adapter for Microsoft Lync

Pairing your Earpiece with the BT300

Disable the Bluetooth connection on one of the devices (pull the power plug on the Voyager Legend CS Base, or Turn Off Bluetooth on your mobile device). The earpiece will alert you that one of these has been turned off.

Request Bluetooth Pairing on the earpiece (select and hold the Call button, or select the Mute/Voice button and Say “PAIR”).

Plug BT300 into a USB port on the Laptop/PC. It will flash at first, then show a Blue LED. The earpiece will provide an audible indication “PC connected”

You may have to go to the Control Panel on the PC to select the Audio Device to complete the setup.

You can return to the original configuration simply by unplugging the BT300 from the PC and re-enabling Bluetooth on the mobile device, or plugging in the power cord to be back of the CS Base. No need to re-Pair, it will be re-established immediately.

Using Different Earpieces

If several co-workers have their own Plantronics multi-point Bluetooth headsets (e.g. Voyager Pro, Voyager Legend etc), and they want to share the same Voyager CS Base, this is easily accomplished. Simply power off earpiece 1, set earpiece 2 in Pairing mode, and select the Pairing button on the back of the Voyager CS Base. This will allow you to share the CS desk phone functionality without having to share earpieces.

Stay tuned (or subscribe) for other user hints and trouble shooting notes. Or if you have questions, please contact us in the Calgary office at 403-239-8414, or email us at calgary(at)comfortcanada.com.

 

Plantronics Wireless Headsets and HL10 Connection Tips

CS540 and HL10 Phone Connection

CS540 and HL10 Phone Connection

Remote Call Control

Most wireless headsets provide remote call control for the desk phone which they are connected to. This means that the user can answer or end a call by selecting the Call Control button on their headset when they are away from their desk. With older phone systems, this is accomplished using a handset lifter which will lift or drop the handset on the phone to control the call. The Plantronics HL10 lifter is shown attached to the side of the phone in the picture. It is connected to a port on the back of the wireless headset (a Plantronics CS540 in this case) where it derives its control signals and power. For advanced digital phones such as Avaya and Cisco products, an Electronic Hook Switch (EHS) cable can replace the HL10 to reduce clutter.

HL10 to Wireless Base Connection

HL10 to Wireless Base Connection

Can I use my old “L”-connector HL10 with a new CS500 or Savi W700 series headset?

Ans: Yes. The newly designed HL10 model 60961-35 uses a straight connector to plug into the back of the CS500 and Savi W700 series headsets. The older HL10 model 60961-32 used an L-shaped connector to plug into the bottom of the base of the CS55, CS70N and CS351/CS361 wireless models. However, your existing HL10 can plug into the back of the newer headset model base. Just point the wire upwards, as shown to the left. DO NOT point the wire down, as the “L” will contact the casing on the base and fail to connect properly.

Auto-Answer Toggle

Auto-Answer Toggle

Auto-Answer Feature

The Auto-Answer feature allows the user to set the wireless headset to automatically pick up (answer) the phone when the headset earpiece is lifted  off the charging cradle. There is a built-in delay to give the user time to place the headset on their head or ear. There is a toggle switch (see picture to left) on the headset base to allow the user to activate or turn off this feature.

When auto answer is set to red you must press the headset call button to answer an incoming call.
When Auto Answer is set to green you can answer a call just by lifting headset from the base.

Note, when switching from one mode to the other, run the HL10 through one up/down cycle by selecting the Call Control button on the earpiece twice, then place the earpiece in the charging cradle on the base. The next time you pick up the earpiece, the selected auto-answer mode (on or off) will be activated.

Why can’t I hear the incoming call signal on my wireless headset?

Try turning up the sound level on your telephone ringer. The HL10 detects an incoming call by “hearing” the audible sound from the phone ringer and transmitting a in-bound call signal to the CS500. If the sound is too low (or off altogether), then the no signal is sent. Also, since the HL10 mic is directly under the lifter arm, if the phone speaker is on the other side of the phone, use HL10 Ring Detector accessory to connect the HL10 to a tiny mic placed above the phone speaker placed over the phone speaker.

For additional product information about Plantronics Wireless headsets, please visit our website at http://www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us at calgary{at}comfortcanada{dot}com.