• Enter your email address to subscribe to this blog and receive notifications of new posts by email.

    Join 498 other followers

  • Admin

  • Monthly archive

Headset and Office Communication Solutions

 Headsets are Ergonomic

Headsets are Ergonomic

Stylish, Durable, Ergonomic

Headset Ergonomics

  • Reduce unnecessary back pain and fatigue
  • Headsets Offer health benefits by improving posture
  • Headsets Increase efficiency and productivity
  • Provide privacy as well as hands free operation
  • Increased mobility and freedom
  • Protect your ears from noise spikes with a good quality headset
  • Unified Communications (UC) with Blackwire VoIP and Savi Wireless headset systems
HW251N Corded Headset

HW251N Corded Headset

HW251N & HW261N

Plantronics Corded Headsets

Noise cancelling – Use with Amplifier or Direct Connect QD Cable

Viking V92 Wideband Corded Headset

Viking V92 Wideband Corded Headset

V91WB & V92WB

Viking Corded Headsets

 Noise cancelling – Use with Amplifier or Direct Connect QD Cable

HW301 Corded Headset

HW301 Corded Headset

HW291N & HW301N

Plantronics

Corded Headsets

Noise cancelling – Use with Amplifier or Direct Connect QD Cable

Direct Connect Cable

Direct Connect Cable

      A10 Direct Connect Cable

      Plantronics Audio Processors & Direct Connect Cables

Ask us about Generic direct connect and Polaris cables for specific desk phones

Blackwire C435 VoIP Headset

Blackwire C435 VoIP Headset

Blackwire C435

Plantronics Blackwire VoIP Headsets

Wideband stereo, noise cancelling mic for Video conferencing and PC use on-the-road

 

Blackwire C510 with MS LYNC Plug and Play

Blackwire C510 with MS LYNC Plug and Play

Blackwire C510 & C520

Plantronics Blackwire VoIP Headsets

Wideband stereo, noise cancelling mic with Smart Sensor technology,  Standard UC and MS Lync models

Voyager Legend UC

Voyager Legend UC

Voyager Legend UC

Plantronics Bluetooth UC Headset

Mobile and Laptop Connectivity, includes mobile charging case and desktop charge stand

Savi 440

Savi 440

Savi W440

Plantronics Wireless VoIP Headset

DECT 6.0 wireless headset, 300 ft. range, with carry case for in-office and on-the-road applications, Standard UC and MS Lync models

CS500 Series

CS500 Series

CS540, CS510 and CS520

Plantronics CS500 Wireless Series

Connects to all brands of corded desk phones, DECT™ technology: up to 350 ft. range

 

Savi W700 Series with Multi-device connectivity

Savi W700 Series with Multi-device connectivity

Savi W740, W710 and W720

Plantronics Savi W700 Wireless Series

Triple connectivity, DECT™ technology: up to 350 ft. range, Standard UC and MS Lync models

 

EHS Cable

EHS Cable

  Plantronics Wireless Remote Call Control – HL10 Handset Lifter and Electronic Hookswitch (EHS) Cable options

Supports headset remote call control for most desk phones, EHS control for Cisco, Avaya, Shoretel and other advanced systems

  

Plantronics CS520 Battery

Plantronics CS520 Battery

       Plantronics and EnGenius DuraFon  Accessories – Batteries and more

DuraFon

DuraFon Long Range Industrial Phones

EnGenius DuraFon 1X and DuraFon Pro

Single Line and Four Line Long Range Analog Telephone Systems – Up to 250,000 sq. ft. or 3000 acres

 

Contact our Calgary, Alberta office for a quote specific to your needs. Phone 403-239-8414 (or toll-free 1-877-244-8414) or email Calgary@comfortcanada.com. All prices in Canadian dollars, plus applicable taxes and shipping. For more information about our company, products and repair services, please visit our website www.comfortcanada.com.

 

Are Plantronics CS540 and Savi W440/W740 Earpieces Compatible

In one of our previous Blogs we showed how the CS540 headset is compatible with Savi wireless products such as the Savi W740, and by inference, the Savi W440. Both use the same communication language (DECT) and provide the same clarity and similar range for voice communications. You can subscriber a CS540 earpiece to a Savi W440 USB dongle or Savi W740 base, and you can conference earpieces from both systems on a single call.

However, there are some differences in the earpieces and batteries for the CS540 vs Savi W440/W740 that are clarified in the following table.

CS540 Savi 440/740
Frequency DECT DECT
Subscribe to alternate base Yes Yes
Colour Black boom Silver boom
Hot Swappable Battery No The battery can be switched in mid-call without getting disconnected as long as you reattach the new battery within five minutes.
Earpiece Order Code 86179-01 WH500 – 83356-01
Earpiece

CS540 Ear Piece

CS540 Ear Piece

Savi W440/W740 Ear Piece

Savi W440/W740 Ear Piece

Battery Order Code 86180-01 (Battery may be labeled “P/N 84479-01” but correct Plantronics part number is 86180-01) 84598-01
Battery

CS540 Battery

CS540 Battery

Savi W440/W740 Battery

Savi W440/W740 Battery

Battery Type Li-Ion Polymer Battery Hot Swappable
Hot Swap Battery No Yes
Interchangeability Not interchangeable with other batteries including the CS55 battery (this one is smaller and is only for CS540). Not compatible with Plantronics Savi W440, W740 or W745 Specific to Savi W440, W740 and W745
Charging source CS540 charging cradle Can be charged using the standard Savi cradle, Deluxe USB cable or Deluxe Charging Cradle
Charge time Full charge takes 3 hours (charge approximately 20 minutes prior to the first use) 3 hours
Talk Time 7 hours 7 hours
Standby Time 50 hours
Storage time Up to 75 days of storage time when removed from the headset.

Usage Tips:

The CS540 is for dedicated desk phone connectivity and cannot be connected to a computer.

The Savi W440 uses a USB dongle to connect to a PC for voice applications, and can also be connected to a desk phone using a MDA 200 USB switch.

The Savi W740 is a multi-platform wireless headset system that connects to a PC, desk phone and a Bluetooth PDA device.

Making your Wireless Savi W740 Mobile

Savi W740 Earpiece

Savi W740 Earpiece

Your Plantronics Savi W740 headset is normally hardwired to your desk phone and your computer. Want to make it more flexible so you can take the earpiece on business trips or to the boardroom to connect to your Laptop? Here’s how:

The optional D100 USB adapter enables you to continue to use your headset with your computer wherever you need to travel. Add the USB Deluxe Charging kit with spare battery, and you leave the Savi W700 base in the office and use your Savi W740 ear piece with your laptop softphone and other voice applications while away from the office.

Savi D100 DECT USB Adapter

Savi D100 USB Adapter

Follow the procedure below to subscribe/pair your headset to the adapter.
1. Plug your D100 into a USB port on your Laptop.
If your earpiece is still active with the Savi W700 Base, follow steps 2 and 3. Otherwise skip to step 4.
2. Lift the earpiece from the W700 Base.
3. Make sure the connection between between the earpiece and the Base is off (green LED on left side of base is off)

Savi USB Deluxe Charging kit and Spare Battery

Savi USB Deluxe Charging kit and Spare Battery

4. Double click the subscription button on the outer tip of the D100. The D100 LED strip will begin flashing Red/Green.
5. Press and hold the volume-up button on the headset until the headset LED turns solid White and the D100 LED turns solid Green. The headset and D100 are now subscribed to one another.
Note: If the process is not successful, the USB adapter indicator light glows solid red for four seconds and then returns to its previous state. If this occurs, try the process again.
6. Select the Call Control button on the Earpiece to activate the connection between headset and Laptop. The D100 LED will flash Green while connection is active.

To return call connection to the Savi W700 Base, simply mount the W700 earpiece in the base. Headset-to-Base subscription will be restored automatically after a few seconds.
Or use the over-the-air subscription procedure:
1. With your system idle and your headset undocked, press and hold the subscription button on the base for three seconds. The Power on/subscription light will flash white.
2. Press and hold the volume up button on the headset for three seconds until the headset LED turns solid white. When the Power on/subscription LED on the base becomes solid white, the headset and base are subscribed to one another.

Order codes:

83550-01 – D100 DECT USB Adapter for standard UC

83876-01 – D100-M DECT USB Adapter for Microsoft Lync & Office Communicator 2007

84603-01 – USB Deluxe Charging Kit for the Savi W440, W740 & WH500. Includes deluxe USB charger and spare battery.

For additional product and ordering information on Plantronics Wireless products, please visit our website at http://www.comfortcanada.com/Plantronics/plnt_wireless.htm, or contact the Comfort Telecom Canada Calgary office at calgary@comfortcanada.com, or by phone at 403-239-8414.

Plantronics Wireless Headsets – Batteries

Plantronics wireless headsets are available in several families which includes the CS50, CS55, CS70N, CS351N/CS361N, the new CS500 series and the new Savi W700 series.  All of these wireless systems use Lithium Ion (Li-on) batteries in the ear pieces that need replacing periodically, typically after about 2 years, although this varies depending on usage and how often they are charged. If you as a user notice that the battery is not holding its charge for more than a couple of hours, then it is time to get a new battery.  And if the headset is mission critical, then stock up on some spare batteries.

Here are the batteries for various headset models along with some installation tips.

64399-01 Battery for CS50/CS55

64399-01 Battery for CS50/CS55

The 64399-01 is the replacement battery for the CS50 and CS55. To replace this battery, remove the cover on the underside of the earpiece, unhook the tiny electrical plug and remove the old battery, then connect the new battery and replace the cover. This process can be a bit tricky, so if you have problems, see the detailed procedure at this link.

Tip: To squeeze a bit more life out of an old battery while you are waiting for a replacement, try resetting the CS55 system. Here’s how.

.

72910-01 CS70N Earpiece

72910-01 CS70N Earpiece

The CS70N is a sealed earpiece and does not have a replaceable battery. Order the 72910-01 earpiece to replace the battery.

.

.

.

.

64399-01 Multi-device battery

64399-01 Battery for Over the Head Headsets

All of the Plantronics over-the-head headsets, including the CS351N/CS361N, Savi Office WH300/WH350, CS510/CS520 and Savi W710/W720 use the same 64399-03 battery.

Click here for instructions on how to replace the battery.

.

.

82904-01 Savi Office WH110 Headset

82904-01 Savi Office WH110 Headset

Savi 740 Headset and Cradle

Savi 740 Headset and Cradle

The Savi Office WO100 headset is a sealed unit with no replaceable battery. To replace the battery, order a complete 82904-01 WH110 headset and cradle, or upgrade to a new 83356-01 Savi 740 headset and cradle, which comes with a replaceable battery. The Savi W740 cradle will mount on the Savi Office WO100 base.  Note you will need to order Headband, neckband and/or Earhook Fit Kit separately with the W740 upgrade.

86180-01 CS540 Battery

86180-01 CS540 Battery

The CS540 earpiece uses the 86180-01 replaceable battery. Click here for instructions on how to replace the battery on the CS540.

.

.

.

.

.

84598-01 Savi W740 Battery

84598-01 Savi W740 Hot Swappable Battery

The Savi W440W740  and  W745  wireless headsets use the 84598-01 replaceable battery. The battery is hot swappable, which is especially effective on the Savi W745 system that piggybacks an additional battery charging port in the charging cradle.

.

.

.

.

Comfort Canada carries batteries for all Plantronics wireless headset models as well as Jabra/GN Netcom wireless models and EnGenius DuraFon long range cordless phones. For more information, please visit the Comfort Canada website or contact us at calgary{at}comfortcanada{dot}com

The Calgary Team

Most Popular Phone and PC Headset Systems from Plantronics

Plantronics has come out with some new wireless headset models for telephone, computer and combined UC communications in the past few months that have been really popular with our customers, both from an ergonomic perspective and for the new and improved features provided.  Here are our favorites.

CS540

CS540 Wireless Telephone Headset System

CS540 Wireless Telephone Headset System

The CS540 replaces the venerable Plantronics CS55 as the wireless telephone headset most commonly found in front offices, customer support and contact centres.  The CS540 features newly designed and extremely light earpiece, converts from earhook to headband wearing style in a jiffy, and offers longer range (350 feet) than the retired CS55.  It also includes the multi-headset conferencing feature usually reserved for higher-end wireless headsets.  This means you can conference in 3 additional users to collaborate on a call, or simply bring in a manager/trainer in conference mode to mentor a trainee on a call.

The CS500 series also offers monaural (single ear) and binaural (2-ears) models for noisier environments.

Savi W740

Savi W740 Multi Device Wireless Headset System

Savi W740 Multi Device Wireless Headset System

The Savi W740 replaces the Plantronics Savi Office WO100 Wireless Phone/PC headset system. Range (350 feet) and features are similar, but the W740 incorporates a new lighter design for the earpiece with convertible earhook, headband and neckband accoutrements all in the box. The W740 also features an optional deluxe charging cradle with hot-swappable battery which allows you to extend your working hours with the headset.  The Savi 700 series allows you to connect to three different communications devices, desk phone, computer (USB port) and Bluetooth PDA, and mix calls between the different communication media. And with Plantronics new Spokes software, you can now use the headset Remote Call Control with softphones on your Mac.

The Savi W700 series also offers monaural (single ear) and binaural (2-ears) models for noisier environments.

Voyager Pro UC

Voyager Pro UC B230

Voyager Pro UC Bluetooth Headset System

The Voyager Pro UC  is a unique Bluetooth headset system with both PDA and PC voice connectivity.  Your mobile office is now unified like never before with the next generation Voyager™ PRO UC system. With revolutionary Smart Sensor technology, you can answer a call by simply putting on your headset, and when you do, it automatically updates your softphone presence so colleagues know your availability – and that’s just the beginning from a proven performer in delivering premium sound quality and comfort. The Voyager Pro UC Bluetooth earpiece is also a great performer when you go on the road. It features advanced AudioIQ2 technology that cancels noise while retaining the natural sound of your voice, and WindSmart® technology that aggressively blocks intrusive wind noise. A great little device for combined mobile and office voice applications.

Savi W440

Savi W440

Savi W440 DECT Wireless Headset for PC Voice Applications

The Savi®440 is the first portable DECT™ headset system on the market and now includes the ultra-light WH500 earpiece. Enjoy your choice of three wearing styles and wireless freedom to multi-task up to 300 feet from your desk. And you can change the hot swappable battery (option with deluxe charging cradle) in mid-conversation for unlimited talk time. Enjoy advanced audio technology and  world class sound quality, all in one convenient, portable package. Ideal for users in campus-like business environments using a laptop for voice calls and multimedia, the hands-free Savi 440 wireless headset system has been found particularly effective when used with Dragon Speech Recognition software.

For more information about communications products from Comfort Telecom Canada, please visit out website at http://www.comfortcanada.com/, or contact us at the Calgary Alberta office at calgary{at}comfortcanada{dot}com.

Plantronics New Wireless Headset Products

Plantronics has released a series of related DECT wireless products recently which anybody engaged in extensive phone PC voice and Bluetooth connectivity should take a closer look at. These are really neat gadgets, and should improve your productivity in this increasingly Unified Communications world.

The 3 models discussed here are the Savi W440, the CS540 and the Savi W740.

Savi W440

Savi W440

The Savi W440 is a DECT wireless headset for dedicated PC voice applications. The WH500 earpiece is very light weight at 21 grams, and the unit comes with a swappable headband. The W440 UC standard version is built for UC applications with Softphones from Avaya, Cisco, IBM, ShoreTel, Skype and other softphones, and the W440-M version is optimized for Microsoft Lync 2010 and Microsoft® OCS 2007. Range is up to 300 feet.

For complete product info and documentation on the W440, visit the Comfort Canada webpage.

………………

CS540

CS540 Base and Earpiece

The CS540 is a DECT wireless headset system for corded desk phone use. This model is part of the CS500 series which replaces the venerable CS55 and related models. The CS540 introduces a number of new or improved features over the older CS50 and CS55, including the extremely light weight and comfort of the the new earpiece, premium wideband audio, improved range up to 350 feet, and multi-headset conferencing (useful for manager monitoring and training). The WH500 earpiece is also compatible electronically with the W440 and Savi W740, as well as the existing Savi Office systems, so you can pair or conference the CS540 headset with those systems where you have a mix of units in the office.

For additional information, read the Plantronics New CS500 Wireless Telephone Headsets Rock! Blog article, or visit the Comfort Canada CS540 product page.

……………

Savi W740

Savi W740

The Savi W740 is part of the Savi 700 series which is replacing the Savi Office WO100, WO200 and WO300/350 Unified Communications wireless systems. The Savi 700 models connect through the base to the 3 primary communications technologies: PC softphones, desk phones and Bluetooth PDA devices.  The standard UC models support remote call control for a range of softphones from Cisco, Avaya, ShoreTel, Skype and others, and the -M model variants have built-in software optimized for Microsoft Lync 2010 and Microsoft® OCS 2007. Range is up to 350 feet. Advanced features include the ultra-light WH500 earpiece and hot-swappable battery (option) on the Savi W740 model, interchangeable charging cradles, multiple headset conferencing, advanced wideband audio, and more.

For additional product information and documentation, visit the Comfort Canada Savi W700 webpage.

For more information about Plantronics Wireless Headset Systems, please visit the Comfort Telecom Canada website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in Calgary:  calgary{at}comfortcanada{dot}com or Brampton:  productenquiry{at}comfortcanada{dot}com