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Electronic Hook Switch Control

Posted on July 4, 2010 by Stuart @ comfortcanada

Plantronics Electronics Hook Switch Cables

Plantronics EHS Cable

EHS Cable

Electronic Hookswitch (EHS), also referred to as Headset Hookswitch Control (HHC), is a feature introduced by several telephone manufacturers which supports electronic control of answering and ending calls remotely from a wireless headset. The mechanical HL10 handset lifter is no longer needed for these phones.

CS351N

CS351N

Savi Office

Savi Office

The Plantronics CSxx series as well as the Savi Office series wireless headsets support EHS with the addition of the appropriate EHS cable for particular telephone models from various manufactures including Avaya, Cisco, Nortel, Polycom, Siemens, ShoreTel and other IP phone systems. Visit the Comfort Canada Plantronics EHS Cables page for compatibility, configuration and part number guides.

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ShoreTel Phone Systems

Posted on May 26, 2010 by Stuart @ comfortcanada

ShoreTel keeps cropping up as a as a phone system of choice.  Here are some pointers on the ShoreTel phones as well as interfaces to different types of telephone headsets.

Point 1. ShoreTel Forum – This forum has some useful information on ShoreTel phone system setup and administration.

Point 2. Electronic Hookswitch (EHS) control: the ShoreTel IP200 and IP500 series support EHS directly through the communication cable between Plantronics CS-series and Savi Office wireless headset systems. A small ring detection cable (RD-1) is needed to alert users for incoming calls.  The ShoreTel IP115 does not have a headset port, so it requires a handset lifter to support wireless headset remote answer/end call functions.

Point 3. ShoreTel Softphone to UC Headset Call Control: Plantronics has recently announced a new software release for UC headsets which supports ShoreTel softphone call control.

Click here for more information on Plantronics Wireless and UC headsets.

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