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Headset and Office Communication Solutions

 Headsets are Ergonomic

Headsets are Ergonomic

Stylish, Durable, Ergonomic

Headset Ergonomics

  • Reduce unnecessary back pain and fatigue
  • Headsets Offer health benefits by improving posture
  • Headsets Increase efficiency and productivity
  • Provide privacy as well as hands free operation
  • Increased mobility and freedom
  • Protect your ears from noise spikes with a good quality headset
  • Unified Communications (UC) with Blackwire VoIP and Savi Wireless headset systems
HW251N Corded Headset

HW251N Corded Headset

HW251N & HW261N

Plantronics Corded Headsets

Noise cancelling – Use with Amplifier or Direct Connect QD Cable

Viking V92 Wideband Corded Headset

Viking V92 Wideband Corded Headset

V91WB & V92WB

Viking Corded Headsets

 Noise cancelling – Use with Amplifier or Direct Connect QD Cable

HW301 Corded Headset

HW301 Corded Headset

HW291N & HW301N

Plantronics

Corded Headsets

Noise cancelling – Use with Amplifier or Direct Connect QD Cable

Direct Connect Cable

Direct Connect Cable

      A10 Direct Connect Cable

      Plantronics Audio Processors & Direct Connect Cables

Ask us about Generic direct connect and Polaris cables for specific desk phones

Blackwire C435 VoIP Headset

Blackwire C435 VoIP Headset

Blackwire C435

Plantronics Blackwire VoIP Headsets

Wideband stereo, noise cancelling mic for Video conferencing and PC use on-the-road

 

Blackwire C510 with MS LYNC Plug and Play

Blackwire C510 with MS LYNC Plug and Play

Blackwire C510 & C520

Plantronics Blackwire VoIP Headsets

Wideband stereo, noise cancelling mic with Smart Sensor technology,  Standard UC and MS Lync models

Voyager Legend UC

Voyager Legend UC

Voyager Legend UC

Plantronics Bluetooth UC Headset

Mobile and Laptop Connectivity, includes mobile charging case and desktop charge stand

Savi 440

Savi 440

Savi W440

Plantronics Wireless VoIP Headset

DECT 6.0 wireless headset, 300 ft. range, with carry case for in-office and on-the-road applications, Standard UC and MS Lync models

CS500 Series

CS500 Series

CS540, CS510 and CS520

Plantronics CS500 Wireless Series

Connects to all brands of corded desk phones, DECT™ technology: up to 350 ft. range

 

Savi W700 Series with Multi-device connectivity

Savi W700 Series with Multi-device connectivity

Savi W740, W710 and W720

Plantronics Savi W700 Wireless Series

Triple connectivity, DECT™ technology: up to 350 ft. range, Standard UC and MS Lync models

 

EHS Cable

EHS Cable

  Plantronics Wireless Remote Call Control – HL10 Handset Lifter and Electronic Hookswitch (EHS) Cable options

Supports headset remote call control for most desk phones, EHS control for Cisco, Avaya, Shoretel and other advanced systems

  

Plantronics CS520 Battery

Plantronics CS520 Battery

       Plantronics and EnGenius DuraFon  Accessories – Batteries and more

DuraFon

DuraFon Long Range Industrial Phones

EnGenius DuraFon 1X and DuraFon Pro

Single Line and Four Line Long Range Analog Telephone Systems – Up to 250,000 sq. ft. or 3000 acres

 

Contact our Calgary, Alberta office for a quote specific to your needs. Phone 403-239-8414 (or toll-free 1-877-244-8414) or email Calgary@comfortcanada.com. All prices in Canadian dollars, plus applicable taxes and shipping. For more information about our company, products and repair services, please visit our website www.comfortcanada.com.

 

Bluetooth Headset Desk Phone Connection using the MDA 200

MDA200 and BT300 in Multipoint Setup

Multipoint Configuration

We’ve described in previous articles how the MDA 200 can allow you to switch your USB headset connection between a PC softphone and a desk phone. In this configuration, the Plantronics Voyager Bluetooth headset combined with the BT300 Bluetooth stub allows the headset to be linked to both the desk phone and the PC, while the multipoint capabilities of the Voyager headset allow it to also pair with your mobile phone.  The HL10 handset lifter connected from the MDA to the phone allows desk phone calls to be initiated and ended remotely without the need to manually pick up the handset.

Active Phone Call

Active Phone Call

The basic principle is illustrated to the left. A call may be initiated by selecting the Call Control (CC) button on the headset. This signals the MDA to lift the phone handset thus initiating or answering a call.  Calls can also be managed by selecting the PC or Phone buttons on the MDA. Selecting the phone button will cause the handset to lift as well as Linking the Bluetooth stub to the headset.

Here are some operational tips we noticed in testing this configuration:

MDA connected only to the Desk Phone (not the PC)

  • Both the PC and Phone LEDs will be off initially. Selecting the CC on the headset will activate the Link and pick up the phone handset
  • If the phone rings, the user is alerted by beeps in the headset, and the MDA phone LED will flash. You can answer  the call using the CC button or by selecting the MDA phone switch.
  • During an active call, selecting the headset CC button or the MDA phone button will end the call and hang up the phone handset.

MDA connected to both Desk Phone and PC

  • Initially the PC LED will be illuminated
  • Selecting the CC button on the headset will NOT activate the phone. It is signaling the PC softphone at this stage. This has relevance depending on the Softphone you are using, and whether you have the Plantronics control software loaded on your computer. (This topic is discussed in the MDA 200 user manual.
  • If the phone rings, the user is alerted and may engage the call using either the CC button or the MDA phone button.
  • The MDA reverts to PC mode when the desk phone call is ended.

The following table provides the LED indicators for various operational modes.

LED

LED State Indication
 PC-Gr Solid green Connected to PC audio (default condition)
 PC-Gr Flashing green Incoming PC call
 PC-Yel Flashing yellow Active PC audio on hold
 Phn-Gr Flashing green Incoming desk phone call
 Phn-Gr Solid green Desk phone audio connected
 Phn-Yel Flashing yellow Active phone audio on hold
 PC_Phn-Gr Both icons flashing green for 2 seconds MDA200 is booting up – once complete both LEDs will be off if no headset is connected. If a headset is connected the PC icon will remain lit solid green.
 PC-Red Solid red Firmware update in process – follow firmware update instructions to clear once complete.
 Phn-Red Solid red Over current condition – using HL10 without power supply. Unplug MDA200, add power adapter, re-plug MDA200 to PC.
 Phn-Red Flashing red Headset fault – replace headset and power cycle the MDA200.

There are more setup and operational details in the MDA 200 user manual which can be found at the bottom of the MDA 200 product description page at this link.

For additional information on configuring the MDA 200 with the HL10, the BT300 and the Voyager Legend Bluetooth headset or Voyager Legend UC, please contact the Comfort Canada Calgary office at calgary@comfortcanada.com

Plantronics Voyager Legend Bluetooth System

Voyage Legend Bluetooth Headset

Voyage Legend Bluetooth Headset

Plantronics has introduced two new Bluetooth headset packages: the Voyager Legend and the Voyager Legend UC.  These replace the Voyager Pro Plus and the Voyager Pro UC B230, and include some improvements and feature enhancements that make Plantronics Voyager line even smarter than previous models.

Voyager Legend Earpiece

Voyager Legend Earpiece

The Voyager Legend is designed as a follow-up to the Plantronics Voyager Pro Plus, and the Legend does what many might have though was impossible, improve on an already stellar design. In fact, the Voyager Legend offers even better call quality, a smaller size, a more comfortable fit, and a longer battery life.

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Voyager Legend UC

Voyager Legend UC

The Voyager Legend UC meets the demands of mobile professionals like never before. With connectivity to PC, smartphone, or tablet, sensors, precisely-tuned audio, voice controls and advanced charging accessories – it’s the only headset you need for your mobile life. It replaces the Voyager PRO UC and is available in two models:

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– B235: UC Standard version built for UC applications and softphones from Avaya, Cisco, IBM, Skype, and more

– B235-M: Version optimized for Microsoft Lync 2010, and Microsoft OCS 2007

Voyager Legend UC Charging System

Voyager Legend UC Charging System

The Voyager Legend UC also comes with an innovative charging ecosystem which includes a carrying case to stow and charge the headset, providing up to 14 hours of additional talk time, a desktop charging stand and a modular wall charger

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There is an excellent review of the Voyager Legend on CNET.com, but here are a few of the highlights and product improvements:

  • Dedicated Voice/Mute command button & On/Off slider switch
  • 25% smaller body size
  • Magnetic charging connectors for easier mounting
  • Sweat-proof coating (P2i) for improved durability
  • Innovative charging ecosystem:
    • A carrying case to stow and charge the headset, providing up to 14 hours of additional talk time *
    • A desktop charging stand *
    • A modular wall charger
  • Increased Talk Time up to 7 hours and 11 days Standby Time
  • Precision tuned triple-mic with enhanced DSP for superior noise cancellation
  • 3X improvement in wind noise reduction
  • Voice command menu and enhanced voice alerts including mobile call name announcement and “answer/ignore” call feature

* Optional accessory with Voyager Legend, included in package with Voyager Legend UC

The Voyager Legend is available now, and the Voyager Legend UC will be shipping in Canada toward the end of January, 2013.

For additional product formation, avilability and pricing on Plantronics wireless products, please visit our website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us at calgary@comfortcanada.com