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Plantronics UC Toolkit and Setup Videos

Plantronics UC Devices

Plantronics UC Devices

Audio is a key component in your Unified Communications (UC) implementation. To help enable UC voice and audio device adoption success, Plantronics has developed the Smarter Working UC Toolkit — a handy online portfolio of best practices, IT tools, and end-user training — based on the input, experiences, and collective wisdom of customers.  Devices included in this portfolio are the Blackwire family of corded USB headsets – e.g. Blackwire C320(-M) and C620(-M), the Savi W440 and Savi W700 wireless series, the Voyager Pro UC Bluetooth UC headset, and the Calisto 800 series UC Speaker Phone

The UC Toolkit features Video Setup Guides for each device variant for a selection of UC communication tools from Cisco, Avaya, IBM, Microsoft and others. This is meant for both individual users as well as IT departments who want to download the videos for distribution to in-house users.  Click here to link to the Video Setup Guides download page.

For additional product information and pricing, please visit the Comfort Telecom Canada website, or contact us directly at the Calgary, Alberta office Toll Free: 1-877-244-8414, or email us at calgary@comfortcanada.com.

Most Popular Phone and PC Headset Systems from Plantronics

Plantronics has come out with some new wireless headset models for telephone, computer and combined UC communications in the past few months that have been really popular with our customers, both from an ergonomic perspective and for the new and improved features provided.  Here are our favorites.

CS540

CS540 Wireless Telephone Headset System

CS540 Wireless Telephone Headset System

The CS540 replaces the venerable Plantronics CS55 as the wireless telephone headset most commonly found in front offices, customer support and contact centres.  The CS540 features newly designed and extremely light earpiece, converts from earhook to headband wearing style in a jiffy, and offers longer range (350 feet) than the retired CS55.  It also includes the multi-headset conferencing feature usually reserved for higher-end wireless headsets.  This means you can conference in 3 additional users to collaborate on a call, or simply bring in a manager/trainer in conference mode to mentor a trainee on a call.

The CS500 series also offers monaural (single ear) and binaural (2-ears) models for noisier environments.

Savi W740

Savi W740 Multi Device Wireless Headset System

Savi W740 Multi Device Wireless Headset System

The Savi W740 replaces the Plantronics Savi Office WO100 Wireless Phone/PC headset system. Range (350 feet) and features are similar, but the W740 incorporates a new lighter design for the earpiece with convertible earhook, headband and neckband accoutrements all in the box. The W740 also features an optional deluxe charging cradle with hot-swappable battery which allows you to extend your working hours with the headset.  The Savi 700 series allows you to connect to three different communications devices, desk phone, computer (USB port) and Bluetooth PDA, and mix calls between the different communication media. And with Plantronics new Spokes software, you can now use the headset Remote Call Control with softphones on your Mac.

The Savi W700 series also offers monaural (single ear) and binaural (2-ears) models for noisier environments.

Voyager Pro UC

Voyager Pro UC B230

Voyager Pro UC Bluetooth Headset System

The Voyager Pro UC  is a unique Bluetooth headset system with both PDA and PC voice connectivity.  Your mobile office is now unified like never before with the next generation Voyager™ PRO UC system. With revolutionary Smart Sensor technology, you can answer a call by simply putting on your headset, and when you do, it automatically updates your softphone presence so colleagues know your availability – and that’s just the beginning from a proven performer in delivering premium sound quality and comfort. The Voyager Pro UC Bluetooth earpiece is also a great performer when you go on the road. It features advanced AudioIQ2 technology that cancels noise while retaining the natural sound of your voice, and WindSmart® technology that aggressively blocks intrusive wind noise. A great little device for combined mobile and office voice applications.

Savi W440

Savi W440

Savi W440 DECT Wireless Headset for PC Voice Applications

The Savi®440 is the first portable DECT™ headset system on the market and now includes the ultra-light WH500 earpiece. Enjoy your choice of three wearing styles and wireless freedom to multi-task up to 300 feet from your desk. And you can change the hot swappable battery (option with deluxe charging cradle) in mid-conversation for unlimited talk time. Enjoy advanced audio technology and  world class sound quality, all in one convenient, portable package. Ideal for users in campus-like business environments using a laptop for voice calls and multimedia, the hands-free Savi 440 wireless headset system has been found particularly effective when used with Dragon Speech Recognition software.

For more information about communications products from Comfort Telecom Canada, please visit out website at http://www.comfortcanada.com/, or contact us at the Calgary Alberta office at calgary{at}comfortcanada{dot}com.

Plantronics Voyager Pro UC (V2) B230 Now Shipping in Canada

Voyager Pro UC B230

Voyager Pro UC B230 - Mobile and Softphone Access

Communication on the go has never been smarter. Be truly mobile with the intelligent, next generation Voyager PRO UC B230 Bluetooth® headset system

The Voyager PRO UC  B230 revolutionizes mobile phone and PC communications through smart sensor technology. It uses advanced hardware and software that seamlessly eliminate communication complexity by detecting presence and  integrating with your PC applications.

Voyager Pro UC B230 for PC and PDA

Voyager Pro UC B230 for PC and PDA

Next Generation Technology

New Smart Sensor technology for a seamless and intuitive user experience

  • Automatically answers calls
  • Automatically transfers calls btw PDA & headset
  • When on a mobile or PC call, softphone presence automatically updated
  • Eliminates accidental dialing
Voyager Pro UC B230 Earpiece and B300 USB adapter

Voyager Pro UC B230 Earpiece and B300 USB Adapter

Outstanding Audio Quality
  • Dual-mic AudioIQ2 DSP for noise cancellation, delivering clear voice quality to you and your listener
  • Advanced WindSmart® technology provides three layers of wind protection
  • PC Wideband delivers heightened speech clarity, providing the best possible PC audio quality
  • Integrated A2DP lets you listen to streaming media, including your favorite songs, podcasts, turn-by-turn navigation and more
Superior Call Management
  • Multi-device connectivity lets you manage PC and mobile phone calls from a single headset
  • New Bluetooth mini USB adapter can stay in your laptop port for always-ready connectivity
  • Enhanced voice alerts announce remaining talk time, connection status, battery level and mute
  • Download the latest release of Plantronics software and get one-touch call answer/end with supported softphones

Packaging:

Voyager Pro UC B230 Packaging

Voyager Pro UC B230 Packaging

  • Bluetooth Headset
  • Bluetooth USB Adapter
  • Carry Case for headset and USB adapter
  • AC Charger and Country Pin Adapters
  • USB Charging Cable
  • Quick Start Guide

 

NOTE: No CD is included in the box. Please download the  “Plantronics Enterprise Software” from the Plantronics website.

For an extensive user review of this product, reference Trusted Reviews Blog.

For Voyager Pro UC  B230 technical information and user/setup manuals, please visit the Comfort Telecom Canada website, or email us at calgary{at}comfortcanada{dot}com

For information on other Plantronics wireless headset products, link to the Comfort Canada Plantronics Wireless page.

Hands-Free Bluetooth for Alberta’s New Driving Laws

Voyager Pro Lifestyle

Bluetooth Headset

March 1, 2011:   There has been lots written on the new hands-free driving laws soon to be enforced in Alberta, so this article will just touch on the highlights and present a couple of solutions.

Using, viewing or even holding a cell phone while driving will soon be illegal in Alberta under the new distracted driving law.  The new law bans hand-held cell phones (hands-free OK) as well as PDAs and other hand-held electronic communications devices.  Texting will be banned. Also prohibited would be personal grooming, non-commercial use of CB radios, writing, drawing, sketching and use of certain video screens. Fine of $172, no demerits.

Note: The RCMP in Alberta isn’t waiting for the new provincial government law. It started to target distracted drivers in the month of February 2011. Under current law, careless driving can bring fines of $402 and 6 demerits.

[ref – http://handsfreeinfo.com/alberta-distracted-driving]

For Truckers, Alberta’s distracted driving law restricts the use of hand-held CB radios, except for drivers who are required to maintain radio contact for ‘commercial purposes,  like when escorting an over-dimensional vehicle, for contacting that driver’s employer  as well as for drivers involved in search, rescue or emergency management situations.

[ref – http://www.desitrucking.com/alberta-clarifies-cb-handsfree-rules-for-trucking]

Motorists will still be permitted to use hands-free devices and unwired accessories that use Bluetooth technology to transmit signals. A wide range of Bluetooth headsets and Bluetooth speakerphone car kits are available. Most cell phones now have Bluetooth compatibility. This functionality allows phones to connect wirelessly to external devices such as headsets or earpieces.

Here are the features to consider when selecting a hands-free device:

  • Confirm compatibility: In some rare cases Bluetooth headsets may be incompatible with some Bluetooth phones. Look for the compatibility list on the packaging as well as on manufacturers websites.
  • Experiment with different designs: Earhooks and earbuds come in a variety of designs. Try a few varieties to determine what will feel comfortable for the entire length of your commute. The design should feel secure – with no need to adjust while driving.
  • Keep your driving and phone use habits in mind: If you talk often while driving but you make frequent stops, a headset may be a better option than a car speaker kit. Also consider working ranges. A standardized rating system that classifies ranges into either Bluetooth Class 2 or Bluetooth Class 1 will help you compare products. Bluetooth Class 2 has a working range of up to roughly 33 feet (10 meters). Bluetooth Class 1: have a range of up to 328 feet (100 meters).
  • Consider the vehicle environment: The car can have a noisy interior especially if you often have passengers. Find a headset with good noise cancellation and wind noise reduction.
  • Specs, Versions and Standards: Bluetooth has three versions of varying quality, power consumption and speed; version 3.0 + HS (High Speed), version 2.1 + EDR, version 2.0 + EDR. Each version has a specific specs and standards with 3.0 being the highest quality and newest model. “EDR”, or Enhanced Data Rate, devices have faster data transfer.
  • Device Profile: For headsets, the profile defines the standard capabilities and functionalities of the device. A Headset Profile (HSP) device only allows you to talk on the phone through the headset, accept incoming calls, hang up, and adjust the volume. Hands-Free Profile (HFP) has added functionally such as redial, call waiting handling and dial by voice.

Some Bluetooth solutions: Plantronics offers several high-quality Bluetooth devices for use mobile environments.

Voyager Pro+

Voyager Pro+

Plantronics Voyager Pro+

The Voyager PRO+ is the most advanced noise-canceling Bluetooth headset available. Two noise-canceling mics on a boom, AudioIQ² technology with its adaptive 20-band equalizer, and three layers of WindSmart technology ensure that you hear every word and that your voice is heard clearly despite the noise around you.

It is noteworthy that the Plantronics Voyager Pro+ is mentioned in the Trucker’s Report Forum at this link:

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K100

K100 Vehicle-Visor Bluetooth

Plantronics K100 In-Car Speaker-phone

The new Plantronics K100 in-car speakerphone is a  slim profile Bluetooth device designed to live on your car’s visor, and deliver the audio excellence you expect from Plantronics. Broadcast calls, GPS navigation and music from your mobile phone via the K100 speakerphone’s Bluetooth connection. The FM Transmitter has 5 preset frequencies which allow you to listen through your vehicke radio. Dual microphones, noise reduction technology, voice alerts and large, easy-to-locate buttons all work to provide clear conversations and an easy calling experience.

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VoyProUC_B230

Voyager Pro UC B230

Plantronics Voyager Pro UC B230

The Voyager PRO UC B230 also features advanced noise cancelling and WindSmart technology, with the addition or Smart Sensor features that will automatically answer a call when the headset is placed on the ear. It also included a Bluetooth USB stick to facilitate PC voice applications. So if you are taking your laptop on a road trip or to the Lab, the Voyager Pro UC servers both cell phone and PC applications.

For additional product information, please visit the Comfort Telecom Canada website, or email us at calgary[at]comfortcanada[dot]com

New Plantronics Voyager Pro UC B230 with sensors

Voyager Pro UC B230

Voyager Pro UC V230 Bluetooth/VoIP Headset System

Voyager Pro UC B230

Voyager Pro UC B230 Bluetooth Headset for PC VoIP and PDA

Plantronics has introduced a new Bluetooth headset, the Voyager Pro UC B230. Essentially a rejiggering of its popular Voyager Pro Plus, the new headset now has an intelligent sensor technology which allows it a new set of features.

These features include smart call routing, which will route the call to the headset if it senses you’re wearing it, or to the phone if you’re not. Another feature is “mobility presence” which will change the status of your Skype to “in a call” if you’re currently using the headset on another device. The third is “Smart Whisper Alerts” that works with Outlook to “whisper” the subject line and first part of an e-mail from a list of your favorite contacts.

Voyager Pro UC B230 User

Voyager Pro UC B230 - Use it anywhere

New Smart Sensor technology provides for a seamless and intuitive user experience. Automatically answers calls simply by placing on your ear.  Incorportes Dual-mic AudioIQ2 DSP for noise cancellation, delivering clear voice quality to you and your listener, and advanced WindSmart® technology provides three layers of wind protection.

For more detailed product information, pricing and availability, visit the Comfort Telecom Canada webpage at http://www.comfortcanada.com/Plantronics/voy_pro_uc_b230.htm, or call the Calgary Alberta office at 1-877-244-8414.

Plantronics Voyager Pro UC Promotion

Plantronics Voyager Pro UC Promotion

Voyager Pro UC Promotion

Blackwire 420

Blackwire 420 USB Headset

Voyager Pro UC

Voyager Pro UC Bluetooth Headset

Plantronics has just released its next generation award-winning Voyager PRO UC Bluetooth® headset. The Voyager PRO UC B230 revolutionizes mobile phone and PC communications through smart sensor technology. It uses advanced hardware and software that seamlessly eliminate communication complexity by detecting presence, integrating with your PC applications, and dramatically enhancing the headset experience.

You can get one of these free when you purchase five Blackwire 420 USB corded headsets.  The Blackwire 420 is a binaural  USB headset with inline controls, designed for high quality sound and UC (Unified Communications) applications.

The Blackwire 420/Voyager Pro UC promotion extends from January 26 to April 30, 2011. Visit the Comfort Telecom Canada promo page at www.comfortcanada.com/Plantronics/Blackwire_VoyProUC_Promo.htm for details.

For other  products available from Comfort Canada, please visit our website, or email us at Calgary@comfortcanada.com, or phone us at the Calgary Alberta office at 403-239-8414

New Softphones and Smart Headsets

This is a reprint of part of an article in the NY Times by ANNE EISENBERG titled “With New Software, Headsets Are Outsmarting Phones”, with some additional commentary by yours truly.

HEADSETS are staples for call-center workers, travel agents and many other people who have to talk frequently on the phone. With a headset to listen and speak through, both hands are free to work, and a shoulder needn’t stiffen to cradle the phone.

Savi 430

Plantronics Savi 430 DECT Wireless Headset - up to 300 foot range

Savi Go

Plantronics Savi Go Bluetooth Wireless

Now, headsets could make many office landline phones unnecessary, as businesses decide to route calls through their office computers.

Companies can save money by installing softphones as part of their unified communications system, and providing USB headsets instead of desktop phones.

The computers common in most offices aren’t ideal for conducting a conversation, as desktop computers with built-in microphones and speakers can distract people in nearby cubicles, just like those on speaker phones.

Blackwire C620

Plantronics Blackwire C620 Corded USB Headset with Call Control

Voyager Pro UC

Plantronics Voyager Pro UC Bluetooth Headset for PC Softphone and Mobile

There are various computer headsets available, ranging from the Plantronics Blackwire C620 corded headset to the Savi 430 , Savi Go, Savi Office and Voyager Pro UC.

These all connect to your PC or laptop, and are supported by Plantronics Software offering Call Control (call answer/end).

Be aware that all softphones do not necessarily interface with headset manufacturer software, which is necessary to support remote call answer/end from the buttons on the headset. Softphones such as Avaya, Cisco, IBM Sametime, Microsoft Lync, Microsoft Office Communicator, ShoreTel and Skype are supported, but some other softphone applications may not be unless they have specifically incorporated the interface into their software.

Savi Office WO100

Plantronics Savi Office WO100 DECT Convertible Wireless

Savi Office WO350

Plantronics Savi Office WO350 DECT Wireless Binaural Headset

A quick survey of Plantronics PC headsets for voice/softphone applications:

Savi 430 DECT wireless headset for dedicated PC communications. Up to 300 foot range with excellent voice quality and barrier penetration.

Savi Go Bluetooth Class 1 wireless headset for PC as well as Bluetooth-enabled PDA/cell phones. Convertible headset with headband and earhook, Bluetooth-quality* voice communications, 80-100 foot range from your PC. Not great for barrier penetration.

* DECT is better.

Savi 730

**NEW in 2011** Plantronics Savi 730 DECT/Bluetooth for PC Softphone, Desk Phone and PDA

Voyager Pro UC Bluetooth wireless headset for PC and mobile communications. Features dual noise-canceling microphones on the boom, AudioIQ² technology, and three layers of WindSmart® technology.

Savi Office WO100 Wireless DECT headset for desk phone and PC softphone. Convertible headset with up to 350 foot range.

Savi Office WO300 and WO350 Wireless DECT headset for desk phone and PC softphone. Monaural and Binaural headband versions with up to 350 foot range for noisy environments.

Blackwire C600 series corded USB headsets with UC Call Control.

Savi 730 DECT/Bluetooth headset will be released in 2011, providing interface to PC softphones, desk phones as well as mobile/cell phones.

For more information on headsets for Unified Communications (UC), visit the Comfort Telecom Canada website at www.comfortcanada.com, or contact our Calgary, Alberta office at 403-239-8414.