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Savi W700 – Switching Between Desk Phone and Bluetooth Mobile Calls

Posted on January 8, 2014 by Stuart @ comfortcanada
Savi W740 System

Savi W740 System

How to Switch between Desk Phone and Mobile Calls Using Savi W700 Headsets

The Plantronics Savi W700 wireless headsets can be connected to three different communication devices – desk phone, PC VoIP softphone and a Bluetooth-enabled mobile phone. Calls conducted on two devices can be connected and re-engaged remotely using controls on the earpiece, and conferenced using buttons on the base unit. User manuals for the Savi W740, W745, W730 and W720/720 models can be found on the pages at these links, and describe how to connect and manage calls from the various devices. This article explains how to manage simultaneous desk phone and mobile calls remotely using the Savi W700 earpiece.

First, the Bluetooth part. Your Bluetooth-enabled mobile phone can be paired with the W700 Base* as follows:

1. Press down and hold the Bluetooth pairing button  for4 seconds (black bar on lower part of the base) until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again.

2. Place Bluetooth mobile phone into search mode. Select SAVI 7xx  from the list of found devices.

3. If prompted by mobile phone, type 0000 as passcode.

The Bluetooth indicator LED on the W700 Base will turn solid blue when the Base has an active connection with the mobile phone.

4. While wearing headset, short press base mobile button (middle one on the top of the Base).

5. Dial test call from mobile phone.

6. End call by pressing headset call control button.

* Note that the W700 Bluetooth transmitter is in the Base, not in the earpiece. You cannot use the Bluetooth connection between wireless headset and your mobile phone no more than about 20 feet from the Base. However, the range between earpiece and Base is around 300 feet, no matter what the source of the call (desk phone, mobile or PC).

Managing simultaneous desk phone and Mobile phone calls:

You can remotely manage an incoming Mobile phone call when you are already on a desk phone call by putting the desk phone call on hold, completing the Mobile call, and then re-engaging the desk phone call, all from controls on the Savi 700 earpiece.

1. While you are engaged in a desk phone call, the phone LED (RH top Button/LED on Base) is solid green.

2. You receive an incoming call on your Mobile phone.

–  You will be alerted to the incoming Mobile call by periodic beeps in the headset earpiece.

– The Mobile connection button/LED (middle one on top of base) will start flashing green.

3. Select the headset volume control button UP or DOWN for 14 seconds to answer the incoming Mobile call.

The Base Mobile LED turn solid green, and the desk phone LED will flash red (the desk phone call is now on Hold).

4. Select the Call Control button on the earpiece to terminate the Mobile call.

The Mobile LED on the Base will go out, but the desk phone LED will be still flashing red.

5. Select the earpiece volume UP or DOWN again to re-engage the desk phone call.

The desk phone LED on the Base will now go solid green, and the call is active again.

Select the earpiece Call Control button to end the desk phone call.

For additional technical information about the Savi W700 series, please visit our website at http://www.comfortcanada.com/Plantronics/savi_w700.htm

or contact in the Calgary Alberta office at:

Western Canada Office

Calgary, Alberta
Phone: (403) 239-8414
Toll Free: 1-877-244-8414
calgary at comfortcanada.com

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CS500 Supporting Multiple Earpieces in Multi-Shift Ops

Posted on October 6, 2013 by Stuart @ comfortcanada

The topic of this article is to illustrate how the CS500 series wireless telephone headset systems can be used in a multi-shift customer support environment with users sharing common workstations but with personal headsets or earpieces allocated to different people.

CS500 Wireless Headset Models

CS540

CS540 System

CS510 System

CS510 System

CS520 Base

CS520 System
 CS540 Convertible System  CS510 Monaural System  CS520 Binaural System

The CS500 series wireless headsets connect directly to desktop phones, and do not have removable cradles as featured with the multi-device Savi 700 series.

Because the CS500 and Savi 700 earpieces share a common form factor and DECT communications protocol, the Savi W740, W710 and W720 headset/cradle combos can be used in combination with offline charging units to provide multi-shift capability for the CS540, CS510 and CS520 wireless systems.

Spare Headsets and Cradles

Savi 740 Headset and Cradle

W740 Headset and Cradle

Savi W710 Headset and Cradle

W710 Headset and Cradle

W720 Headset and Cradle

W720 Headset and Cradle
 W740 Headset and Cradle  W710 Headset and Cradle  W720 Headset and Cradle
 p/n 83356-01  p/n 83323-11  p/n 83322-11

The cradles are loaded onto an offline charging unit, and the second headset is mounted onto the respective cradle for offline charging while the main system and headset are in use. (Either headset will also charge on the system Base). When an alternate user wants to connect live, he/she simply mounts their headset earpiece onto the main system Base, and it will automatically subscribe to the system. The first user then moves their earpiece to the offline charger/cradle to recharge for later use.

Offline Charging Bays

Single-bay Charger

Single-bay Charger

Five-bay Charger

Five-bay Charger
Single Bay Charger Five-bay Charger
p/n 86005-01 p/n 84609-01

There are two charger configurations available, a single bay unit where there are just two people sharing a single system with individual headsets, and a 5-Bay charger for larger 24×7 operations with multiple systems and users.

Batteries

The CS540 and W740 earpieces are similar in form factor and functionality, but use different battery components.

The CS540 uses a flat rechargeable battery which is connected to the earpiece via a micro-connector inside the casing. Simply push down and back on the battery cover to remove it and access the battery.

The W740 battery is a hot swap component which slides onto the back of the earpiece.

Note that the CS540 and W740 earpieces are distinguishable by the black boom on the CS540 and the silver boom on the W740.

The CS510/520 and Savi W710/W720 are the same earpieces in every respect and use the same rechargeable batteries which may be accessed under a little rubber door on the edge of the headset.

CS540 Battery
CS540 Battery
W740 Battery
W740 Battery
CS510 Battery
CS510 Battery
 CS540 Battery  W740 Battery CS510/CS520 Battery
 p/n 86180-01  p/n 84598-01  p/n 64399-03

Other References

CS500 Agent Training Video

CS540 User Manual

How to Change a CS540 Battery


CS510/CS520 User Guide

CS510/CS520 Battery Replacement

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Plantronics Savi W700 Setup Help

Posted on June 25, 2012 by Stuart @ comfortcanada
Savi 740 System

Savi 740 System

The Savi W700 series replaces the Savi office series with 3 new models:

– Savi W740 ultra light convertible headset

– Savi W710/W720 over-the-head monaural and binaural headsets

– Savi W730 model with over-the-ear earpiece

W745 Charging Cradle and Hot-Swappable Battery

W745 Charging Cradle and Hot-Swappable Battery

Key features of the W700 series include:

– Three modes of connectivity(all of which may be conferenced together)

__ Desk phone connection supporting Remote Call Control both mechanical HL10 and Electronic Hook Switch (EHS) control using phone-specific EHS cables

__ Computer (wired) connection for PC voice apps

__ PDA connection using Bluetooth Voice

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Savi W700 USB Batter Charging Kit

Savi W700 USB Battery Charging Kit

– Conferencing with up to 3 additional headsets

– Super light and comfortable W740 earpiece

– Unlimited talk time with the deluxe charging cradle and hot-swappable battery included with the W745

– Earpiece portability with the optional D100 DECT USB dongle. Take your W740 earpiece on the road or conference room using the D100 and USB battery charger accessories

Savi D100 DECT Wireless Dongle

Savi D100 DECT Wireless Dongle

– Compatibility with other Plantronics Wireless Headset systems (you can intermix headsets from Savi Office and CS500 systems with the Savi W700 bases)

Documentation

Below is a collection of Savi W700 series training guides and User Manuals to help you set up and use the W700 features effectively:

Savi W700 Animated Overview

Savi W700 Agent Training Video

Savi W740 User Guide

Savi W740-M User Guide

Savi W745 User Guide

Changing Savi W740/W745 Hot-Swappable Battery

Savi W710/W720 User Guide

Savi W710/W720 Battery Replacement

Savi W730 Startup Video

Savi W730-M Startup Video

Savi W730 User Guide

Savi W730-M User Guide

Download Plantronics Software

For additional information on the Plantronics Savi W700 series wireless headset products, please visit our website at http://www.comfortcanada.com/Plantronics/savi_w700.htm

…or email us at our Calgary office at calgary@comfortcanada.com.

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Plantronics Wireless Headsets – Batteries

Posted on February 24, 2012 by Stuart @ comfortcanada

Plantronics wireless headsets are available in several families which includes the CS50, CS55, CS70N, CS351N/CS361N, the new CS500 series and the new Savi W700 series.  All of these wireless systems use Lithium Ion (Li-on) batteries in the ear pieces that need replacing periodically, typically after about 2 years, although this varies depending on usage and how often they are charged. If you as a user notice that the battery is not holding its charge for more than a couple of hours, then it is time to get a new battery.  And if the headset is mission critical, then stock up on some spare batteries.

Here are the batteries for various headset models along with some installation tips.

64399-01 Battery for CS50/CS55

64399-01 Battery for CS50/CS55

The 64399-01 is the replacement battery for the CS50 and CS55. To replace this battery, remove the cover on the underside of the earpiece, unhook the tiny electrical plug and remove the old battery, then connect the new battery and replace the cover. This process can be a bit tricky, so if you have problems, see the detailed procedure at this link.

Tip: To squeeze a bit more life out of an old battery while you are waiting for a replacement, try resetting the CS55 system. Here’s how.

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72910-01 CS70N Earpiece

72910-01 CS70N Earpiece

The CS70N is a sealed earpiece and does not have a replaceable battery. Order the 72910-01 earpiece to replace the battery.

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64399-01 Multi-device battery

64399-01 Battery for Over the Head Headsets

All of the Plantronics over-the-head headsets, including the CS351N/CS361N, Savi Office WH300/WH350, CS510/CS520 and Savi W710/W720 use the same 64399-03 battery.

Click here for instructions on how to replace the battery.

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82904-01 Savi Office WH110 Headset

82904-01 Savi Office WH110 Headset

Savi 740 Headset and Cradle

Savi 740 Headset and Cradle

The Savi Office WO100 headset is a sealed unit with no replaceable battery. To replace the battery, order a complete 82904-01 WH110 headset and cradle, or upgrade to a new 83356-01 Savi 740 headset and cradle, which comes with a replaceable battery. The Savi W740 cradle will mount on the Savi Office WO100 base.  Note you will need to order Headband, neckband and/or Earhook Fit Kit separately with the W740 upgrade.

86180-01 CS540 Battery

86180-01 CS540 Battery

The CS540 earpiece uses the 86180-01 replaceable battery. Click here for instructions on how to replace the battery on the CS540.

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84598-01 Savi W740 Battery

84598-01 Savi W740 Hot Swappable Battery

The Savi W440,  W740  and  W745  wireless headsets use the 84598-01 replaceable battery. The battery is hot swappable, which is especially effective on the Savi W745 system that piggybacks an additional battery charging port in the charging cradle.

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Comfort Canada carries batteries for all Plantronics wireless headset models as well as Jabra/GN Netcom wireless models and EnGenius DuraFon long range cordless phones. For more information, please visit the Comfort Canada website or contact us at calgary{at}comfortcanada{dot}com

The Calgary Team

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Conferencing Plantronics Savi Office and Savi W700 Headsets in Mixed Environments

Posted on October 30, 2011 by Stuart @ comfortcanada

With the introduction of Plantronics new Savi W700 multi connectivity wireless headset series and the phasing out of the Savi Office Wireless headset systems, we wondered how the multiple headset conferencing feature would function when the two model series are mixed in the same facility. We did some testing and found the answer to be YES, you can conference any mix of Savi Office and Savi W700 headsets and bases.

First, the basics.

Here is how you set up a multi headset conference:

To set-up Savi Office and/or Savi W700 conferencing:
1. Start your call on your master headset.
2. Place a 2nd same model* headset into your base charging cradle.
2a. Or, for Over-the-Air subscription, on the guest  headset, press the headset Volume Button Up “+” for 3 seconds until the Indicator Light on the side of the headset turns ON. (you will have to do this if the guest headset is a different model).
3. Press the Subscription Button on the host base for less than one second. The Subscription Light will flash yellow and green.
4. The light will turn solid yellow, you will also hear a tone in your host  headset.
5. You now have 5 seconds to press your Call Control Button on the master headset to accept your guest. Repeat steps 2-5 for adding additional headsets.
To exit or Disconnect – Your guests can exit the call by pressing their Call Control Button. When the host headset Call Control Button is pressed to end the conference call, all guests will be disconnected.

Below are illustrations of various Savi Office and and Savi W700 combinations we tried:

W710 Headset Conferenced to a W740 Host

W710 Headset Conferenced to a W740 Host

This as a Savi W710 guest headset conferenced in with a W740 host. Note that you can not mount this guest headset into the host charging cradle, so Over the Air subscription was used.

W740 Guset Headset Conferenced to a WO350 Host Base

W740 Guset Headset Conferenced to a WO350 Host Base

This s a Savi W740 guest headset conferenced to a Savi Office WO350 base. This is an example where a supervisor conferences and mutes their headset to a CSR host station to monitor and coach.

WO350 Guest Conferenced to a W740 Host

WO350 Guest Conferenced to a W740 Host

This illustrates a Savi Office WO350 guest joining a Savi W740 call.

The following table details the various combinations tested, with some notes on the steps required to set up the conference.

Savi Office and Savi 700 Series  Over the Air (Off Cradle) Conferencing
Guest Headset

WO100 Base (1)

WO350 Base (1)

W740 Base (2)

W710 Base (2)
WH100 earpiece Over the Air Yes Yes Yes (3) (4) Yes (3) (4)
WH350 headset Over the Air Yes Yes Yes (3) (4) Yes (3) (4)
Savi W740 earpiece Over the Air Yes Yes Yes (3) (4) Yes (3) (4)
Savi W710 earpiece Over the Air Yes Yes Yes (3) (4) Yes (3) (4)
(1) Conferencing to a Savi Office WOxxx Base: While on a call you can subscribe up to three additional headsets to your base for conferencing.a.) Place the guest’s headset into over-the-air subscription mode by pushing the headset volume up button for three seconds until the indicator light becomes solid green.b.) Short press (less than one second) the subscription button on the base.The subscription light will flash yellow and green.c.) The master headset will emit a tone indicating a guest wishes to join the call.

The subscription light will then turn solid green.

d.) Press the call control button on the master headset within five seconds.

The Base subscription LED will turn solid yellow. The guest is joined to the call.

If you do not press the call control button within five seconds, the request to join the call is rejected and the guest will hear an error tone in their headset.

Guests may leave the conference call by pressing their call control button.

When they do you will hear a single tone in the master headset as each guest leaves the call.
(2) Conferencing to a Savi W700 Base: While on a call you can subscribe up to three additional headsets to your base for conferencing.a.) Press the guest headset volume up button until the indicator light turns on.b.) Short press the base subscription button while the base has an active link.c.) When the base subscription LED stops flashing green and yellow and remains solid yellow, the request to join will be heard in the primary user’s headset.c.) Press the call control button on the primary user headset within 10 seconds to accept the guest.

The Base Subscription LED will continue flashing yellow/green for about 4 seconds(4), then turns solid yellow indicating the conference link is complete and active.

Guests may leave the conference call by pressing their call control button.

When they do you will hear a single tone in the master headset as each guest leaves the call.

In the master Headset call control button is selected, it also will terminate both the master Link and the guest headset link.

(3) The Savi W700 user manuals instruct you to short-press-once the primary base subscription button first, then the guest headset volume-up control second.  This will initiate a successful conferencing sequence, but the guest headset needs to be placed in close proximity to the base, within 30 to 40 cm. Selecting the headset volume-up first, then the base subscription button (once) second, the guest headset can be at least 2-3 metres from the base.
(4) With the Savi W700 base, (but not the Savi Office WOxxx base), there is a short window after the primary user hears the guest request beep in master headset and selects the primary headset call control button, where the base subscription LED continues to flash yellow/green for a few seconds before changing to solid yellow indicating successful conference link. If the primary user selects the master headset call control button again in that window, it will cause the base Link button to turn from green to “not illuminated”.  However the actual Link is not broken, and the primary call is still active. Selection the primary headset call control button again will cause the Link LED to go solid green again, and the call and conference link remain active.

For Savi W700 product information, manuals and user tips, please visit our website at http://www.comfortcanada.com/Plantronics/savi_w700.htm, or email us in Calgary, Alberta at calgary@comfortcanada.com.

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Are Plantronics Savi Office and Savi W700 Interchangeable?

Posted on October 28, 2011 by Stuart @ comfortcanada

Since Plantronics has announced end-of-life for the Savi Office WO100, WO300 and WO350 products, to be replaced by the new Savi W740, W710 and W720 products, we wanted to know how this would affect our customers’ installed products. Can you use your Savi Offices headsets on W700 bases and vice versa? In multi-shift environments, can you take your personal headset earpiece and mount it at any workstation with any model base?

The answer is YES YOU CAN. Below are some images and test results.

Savi Test Gear

Savi Office and Savi W700 Test Gear

We tried three modes of linking different model headsets to various headset system Bases:

1. Mounting the headset into a compatible charging cradle on another base (the WO300, WO350, W710 and W720 all use the same type charging cradles, althought the Savi Office cradles are silver/grey, while the W700 cradles are black)

2. Moving charging cradle and headset to a different base

3. Over-the-air subscription, where a headset can be subscribed/linked to a different base without mounting it in the charging cradle

Note that there is one key difference between how headsets subscribe to to the Bases. For the Savi Office Base, you have to press the Subscription button twice after you mount the headset in the cradle. For the Savi W700 series Bases, the Base recognizes the headset when it is placed in the cradle, and auto-subscription takes place without having to manually select the Subscription button.

W710 HS Mounted on WO350 Base

W710 HS Mounted on WO350 Base

The Savi W710 and W720 headsets use the same charging cradles as the Savi Office WO300/WO350, so can be interchanged between these systems.

W710 HS and Cradle Mounted on WO350 Base

W710 HS and Cradle Mounted on WO350 Base

In this case, the complete W710 charging cradle and headset have been mounted on the Savi Office WO350 Base.  Notice that the Base is silver, while the cradle is black.

WH350 HS Mounted on W710 Base and Cradle

WH350 HS Mounted on W710 Base and Cradle

This is a W350 headset mounted on a W710 system.

W740 H/S Subscribed OtA to a WO100 system Base

W740 H/S Subscribed OtA to a WO100 system Base

Any Savi Office or Savi W700 series can be subscribed to any system base over the air, without mounting it in the cradle, following the procedures below. You might do this when the headset does not fit the mounted cradle (e.g. W740 vs W710, or WH100 vs Savi W740).

To Subscribe – Headset Un-Docked

Double press the subscription button on the base. The subscription light will flash red and green. Press the volume up button on the headset for three seconds until the headset indicator light turns solid green.

When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.

The following table details the various combinations tested. Note that the CS540 earpiece was successfully tested with the W740 base and cradle as they have the same form factor and use the same communication protocol.

Savi Office and Savi 700 Series  Interchangeability – Moving headsets and Cradles Between Bases
Subscription Compatibility

WO100 Base

WO350 Base

W740 Base

W710 Base
CS540 earpiece to cradle No No Yes (1) No
CS540 Over the Air Yes Yes Yes Yes
WH100 earpiece to cradle Yes (2) No No No
WH100 earpiece Over the Air Yes Yes Yes Yes
WH350 headset to cradle No Yes (2) No Yes (1)
WH350 headset Over the Air Yes Yes Yes Yes
Savi W740 earpiece to cradle No No Yes (1) No
Savi W740 earpiece Over the Air Yes Yes Yes Yes
Savi W710 earpiece to cradle No Yes (2) No Yes(1)
Savi W710 earpiece Over the Air Yes Yes Yes Yes
WH100 Cradle/earpiece to Base Yes (2) Yes (2) Yes(1) Yes (1)
WH350 Cradle/headset to Base Yes (2) Yes (2) Yes(1) Yes (1)
Savi W740 Cradle/earpiece to Base Yes (2) Yes (2) Yes (1) Yes (1)
Savi W710 Cradle/headset to Base Yes (2) Yes (2) Yes (1) Yes (1)
(1) Auto Subscription
(2) Manual Subscription

For further product information about the new W700 series, please visit our website at http://www.comfortcanada.com/Plantronics/savi_w700.htm

For information about other products from Comfort Telecom Canada, visit www.comfortcanada.com or email us at calgary@comfortcanada.com

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