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Savi W700 – Switching Between Desk Phone and Bluetooth Mobile Calls

Savi W740 System

Savi W740 System

How to Switch between Desk Phone and Mobile Calls Using Savi W700 Headsets

The Plantronics Savi W700 wireless headsets can be connected to three different communication devices – desk phone, PC VoIP softphone and a Bluetooth-enabled mobile phone. Calls conducted on two devices can be connected and re-engaged remotely using controls on the earpiece, and conferenced using buttons on the base unit. User manuals for the Savi W740, W745, W730 and W720/720 models can be found on the pages at these links, and describe how to connect and manage calls from the various devices. This article explains how to manage simultaneous desk phone and mobile calls remotely using the Savi W700 earpiece.

First, the Bluetooth part. Your Bluetooth-enabled mobile phone can be paired with the W700 Base* as follows:

1. Press down and hold the Bluetooth pairing button  for4 seconds (black bar on lower part of the base) until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again.

2. Place Bluetooth mobile phone into search mode. Select SAVI 7xx  from the list of found devices.

3. If prompted by mobile phone, type 0000 as passcode.

The Bluetooth indicator LED on the W700 Base will turn solid blue when the Base has an active connection with the mobile phone.

4. While wearing headset, short press base mobile button (middle one on the top of the Base).

5. Dial test call from mobile phone.

6. End call by pressing headset call control button.

* Note that the W700 Bluetooth transmitter is in the Base, not in the earpiece. You cannot use the Bluetooth connection between wireless headset and your mobile phone no more than about 20 feet from the Base. However, the range between earpiece and Base is around 300 feet, no matter what the source of the call (desk phone, mobile or PC).

Managing simultaneous desk phone and Mobile phone calls:

You can remotely manage an incoming Mobile phone call when you are already on a desk phone call by putting the desk phone call on hold, completing the Mobile call, and then re-engaging the desk phone call, all from controls on the Savi 700 earpiece.

1. While you are engaged in a desk phone call, the phone LED (RH top Button/LED on Base) is solid green.

2. You receive an incoming call on your Mobile phone.

–  You will be alerted to the incoming Mobile call by periodic beeps in the headset earpiece.

– The Mobile connection button/LED (middle one on top of base) will start flashing green.

3. Select the headset volume control button UP or DOWN for 14 seconds to answer the incoming Mobile call.

The Base Mobile LED turn solid green, and the desk phone LED will flash red (the desk phone call is now on Hold).

4. Select the Call Control button on the earpiece to terminate the Mobile call.

The Mobile LED on the Base will go out, but the desk phone LED will be still flashing red.

5. Select the earpiece volume UP or DOWN again to re-engage the desk phone call.

The desk phone LED on the Base will now go solid green, and the call is active again.

Select the earpiece Call Control button to end the desk phone call.

For additional technical information about the Savi W700 series, please visit our website at http://www.comfortcanada.com/Plantronics/savi_w700.htm

or contact in the Calgary Alberta office at:

Western Canada Office

Calgary, Alberta
Phone: (403) 239-8414
Toll Free: 1-877-244-8414
calgary at comfortcanada.com

Plantronics Savi W700 Setup Help

Savi 740 System

Savi 740 System

The Savi W700 series replaces the Savi office series with 3 new models:

Savi W740 ultra light convertible headset

Savi W710/W720 over-the-head monaural and binaural headsets

Savi W730 model with over-the-ear earpiece

W745 Charging Cradle and Hot-Swappable Battery

W745 Charging Cradle and Hot-Swappable Battery

Key features of the W700 series include:

– Three modes of connectivity(all of which may be conferenced together)

__ Desk phone connection supporting Remote Call Control both mechanical HL10 and Electronic Hook Switch (EHS) control using phone-specific EHS cables

__ Computer (wired) connection for PC voice apps

__ PDA connection using Bluetooth Voice

.

Savi W700 USB Batter Charging Kit

Savi W700 USB Battery Charging Kit

– Conferencing with up to 3 additional headsets

– Super light and comfortable W740 earpiece

– Unlimited talk time with the deluxe charging cradle and hot-swappable battery included with the W745

– Earpiece portability with the optional D100 DECT USB dongle. Take your W740 earpiece on the road or conference room using the D100 and USB battery charger accessories

Savi D100 DECT Wireless Dongle

Savi D100 DECT Wireless Dongle

– Compatibility with other Plantronics Wireless Headset systems (you can intermix headsets from Savi Office and CS500 systems with the Savi W700 bases)

Documentation

Below is a collection of Savi W700 series training guides and User Manuals to help you set up and use the W700 features effectively:

Savi W700 Animated Overview

Savi W700 Agent Training Video

Savi W740 User Guide

Savi W740-M User Guide

Savi W745 User Guide

Changing Savi W740/W745 Hot-Swappable Battery

Savi W710/W720 User Guide

Savi W710/W720 Battery Replacement

Savi W730 Startup Video

Savi W730-M Startup Video

Savi W730 User Guide

Savi W730-M User Guide

Download Plantronics Software

For additional information on the Plantronics Savi W700 series wireless headset products, please visit our website at http://www.comfortcanada.com/Plantronics/savi_w700.htm

…or email us at our Calgary office at calgary@comfortcanada.com.