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Plantronics Wireless Headsets – Batteries

Plantronics wireless headsets are available in several families which includes the CS50, CS55, CS70N, CS351N/CS361N, the new CS500 series and the new Savi W700 series.  All of these wireless systems use Lithium Ion (Li-on) batteries in the ear pieces that need replacing periodically, typically after about 2 years, although this varies depending on usage and how often they are charged. If you as a user notice that the battery is not holding its charge for more than a couple of hours, then it is time to get a new battery.  And if the headset is mission critical, then stock up on some spare batteries.

Here are the batteries for various headset models along with some installation tips.

64399-01 Battery for CS50/CS55

64399-01 Battery for CS50/CS55

The 64399-01 is the replacement battery for the CS50 and CS55. To replace this battery, remove the cover on the underside of the earpiece, unhook the tiny electrical plug and remove the old battery, then connect the new battery and replace the cover. This process can be a bit tricky, so if you have problems, see the detailed procedure at this link.

Tip: To squeeze a bit more life out of an old battery while you are waiting for a replacement, try resetting the CS55 system. Here’s how.

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72910-01 CS70N Earpiece

72910-01 CS70N Earpiece

The CS70N is a sealed earpiece and does not have a replaceable battery. Order the 72910-01 earpiece to replace the battery.

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64399-01 Multi-device battery

64399-01 Battery for Over the Head Headsets

All of the Plantronics over-the-head headsets, including the CS351N/CS361N, Savi Office WH300/WH350, CS510/CS520 and Savi W710/W720 use the same 64399-03 battery.

Click here for instructions on how to replace the battery.

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82904-01 Savi Office WH110 Headset

82904-01 Savi Office WH110 Headset

Savi 740 Headset and Cradle

Savi 740 Headset and Cradle

The Savi Office WO100 headset is a sealed unit with no replaceable battery. To replace the battery, order a complete 82904-01 WH110 headset and cradle, or upgrade to a new 83356-01 Savi 740 headset and cradle, which comes with a replaceable battery. The Savi W740 cradle will mount on the Savi Office WO100 base.  Note you will need to order Headband, neckband and/or Earhook Fit Kit separately with the W740 upgrade.

86180-01 CS540 Battery

86180-01 CS540 Battery

The CS540 earpiece uses the 86180-01 replaceable battery. Click here for instructions on how to replace the battery on the CS540.

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84598-01 Savi W740 Battery

84598-01 Savi W740 Hot Swappable Battery

The Savi W440W740  and  W745  wireless headsets use the 84598-01 replaceable battery. The battery is hot swappable, which is especially effective on the Savi W745 system that piggybacks an additional battery charging port in the charging cradle.

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Comfort Canada carries batteries for all Plantronics wireless headset models as well as Jabra/GN Netcom wireless models and EnGenius DuraFon long range cordless phones. For more information, please visit the Comfort Canada website or contact us at calgary{at}comfortcanada{dot}com

The Calgary Team

Savi Office – New WH110 Earpiece

WH100

WH100 Pin/Snap

WH110

WH110 Flange/Socket

I recently received a brand new Savi Office WO100, and tried to change out the earhook for the headband in the headset kit. Previous units had a Pin and Snap mechanism for releasing the Earhook from the headset pod. But the recently delivered model has a different mechanism, and at first, it wasn’t obvious to me at least how to release the Earhook from the headset Pod. There is no Pin or Snap. Instead, the earhook is rooted solidly to the Pod. In the end the solution is readily available in the Plantronics documentation (online), and described below for your benefit. You can find the user manuals for both the WH100 Pin/Snap type and the WH110 Flange/Socket type on the Comfort Canada website at http://www.comfortcanada.com/Plantronics/savi_office.htm .

Instructions:

To install the WH100 Headband:
1. Gently unsnap the pre-installed earloop/Pin from the headset Pod Snap as shown in diagram 1.
2. Slot the headband/Pin into the headset Pod Snap. The headband can be adjusted to fit.
3. For either wearing option rotate the headset until the microphone is pointed toward your mouth.

4. The headset can be converted for wearing on the left or right ear with both earloop and headband. See more info in the Savi Office WO100/WH100 User Guide

To install the WH110 Headband:
1. Rotate the pre-installed earloop so the earloop and headset are aligned with one another as shown in diagram 2.
2. Firmly grip the earhook and pull the earhook “root” from the the headset Pod Socket. (Have dry hands and a firm grip all the way to the base of the earhook).
NOTE:  The headset or earloop can be damaged if they are not aligned with one another before removing.
3. Hold the headband so the Flange is aligned to fit into the headset Pod Socket, and snap the headband Flange into the headset Pod.

4. For either wearing option rotate the headset until the microphone is pointed toward your mouth.

5. The headset can be converted for wearing on the left or right ear with both earloop and headband. See more info in the Savi Office WO100/WH110 User Guide