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Goodbye CS70N, Hello CS530 from Plantronics

CS530 Wireless Headset

Plantronics CS530 Wireless Headset

Introducing the Plantronics CS530 wireless headset, featuring the over-the-ear wearing style you already love, offers enhanced performance in an elegant package.

Enjoy increased range, one-touch controls, magnetic docking and much, much more:

-  Hands-free multitasking up to 350 feet

-  Wideband audio quality for clearer communications

-  4-headset conferencing for enhanced collaboration

-  Adaptive power for optimized range and talk time

So say goodbye to your CS70N, and see how quickly you learn to love the remarkable, reliable, redesigned CS530.

For a user-friendly demonstration, please play this excellent CS500 Agent Training Video.

For additional product information and quote for your specific application, please visit our website at www.comfortcanada.com/Plantronics/plnt_wireless.htm or email us in the Calgary office  at calgary@comfortcanada.com.

Making your Wireless Savi W740 Mobile

Savi W740 Earpiece

Savi W740 Earpiece

Your Plantronics Savi W740 headset is normally hardwired to your desk phone and your computer. Want to make it more flexible so you can take the earpiece on business trips or to the boardroom to connect to your Laptop? Here’s how:

The optional D100 USB adapter enables you to continue to use your headset with your computer wherever you need to travel. Add the USB Deluxe Charging kit with spare battery, and you leave the Savi W700 base in the office and use your Savi W740 ear piece with your laptop softphone and other voice applications while away from the office.

Savi D100 DECT USB Adapter

Savi D100 USB Adapter

Follow the procedure below to subscribe/pair your headset to the adapter.
1. Plug your D100 into a USB port on your Laptop.
If your earpiece is still active with the Savi W700 Base, follow steps 2 and 3. Otherwise skip to step 4.
2. Lift the earpiece from the W700 Base.
3. Make sure the connection between between the earpiece and the Base is off (green LED on left side of base is off)

Savi USB Deluxe Charging kit and Spare Battery

Savi USB Deluxe Charging kit and Spare Battery

4. Double click the subscription button on the outer tip of the D100. The D100 LED strip will begin flashing Red/Green.
5. Press and hold the volume-up button on the headset until the headset LED turns solid White and the D100 LED turns solid Green. The headset and D100 are now subscribed to one another.
Note: If the process is not successful, the USB adapter indicator light glows solid red for four seconds and then returns to its previous state. If this occurs, try the process again.
6. Select the Call Control button on the Earpiece to activate the connection between headset and Laptop. The D100 LED will flash Green while connection is active.

To return call connection to the Savi W700 Base, simply mount the W700 earpiece in the base. Headset-to-Base subscription will be restored automatically after a few seconds.
Or use the over-the-air subscription procedure:
1. With your system idle and your headset undocked, press and hold the subscription button on the base for three seconds. The Power on/subscription light will flash white.
2. Press and hold the volume up button on the headset for three seconds until the headset LED turns solid white. When the Power on/subscription LED on the base becomes solid white, the headset and base are subscribed to one another.

Order codes:

83550-01 – D100 DECT USB Adapter for standard UC

83876-01 – D100-M DECT USB Adapter for Microsoft Lync & Office Communicator 2007

84603-01 – USB Deluxe Charging Kit for the Savi W440, W740 & WH500. Includes deluxe USB charger and spare battery.

For additional product and ordering information on Plantronics Wireless products, please visit our website at http://www.comfortcanada.com/Plantronics/plnt_wireless.htm, or contact the Comfort Telecom Canada Calgary office at calgary@comfortcanada.com, or by phone at 403-239-8414.

New Softphones and Smart Headsets

This is a reprint of part of an article in the NY Times by ANNE EISENBERG titled “With New Software, Headsets Are Outsmarting Phones”, with some additional commentary by yours truly.

HEADSETS are staples for call-center workers, travel agents and many other people who have to talk frequently on the phone. With a headset to listen and speak through, both hands are free to work, and a shoulder needn’t stiffen to cradle the phone.

Savi 430

Plantronics Savi 430 DECT Wireless Headset - up to 300 foot range

Savi Go

Plantronics Savi Go Bluetooth Wireless

Now, headsets could make many office landline phones unnecessary, as businesses decide to route calls through their office computers.

Companies can save money by installing softphones as part of their unified communications system, and providing USB headsets instead of desktop phones.

The computers common in most offices aren’t ideal for conducting a conversation, as desktop computers with built-in microphones and speakers can distract people in nearby cubicles, just like those on speaker phones.

Blackwire C620

Plantronics Blackwire C620 Corded USB Headset with Call Control

Voyager Pro UC

Plantronics Voyager Pro UC Bluetooth Headset for PC Softphone and Mobile

There are various computer headsets available, ranging from the Plantronics Blackwire C620 corded headset to the Savi 430 , Savi Go, Savi Office and Voyager Pro UC.

These all connect to your PC or laptop, and are supported by Plantronics Software offering Call Control (call answer/end).

Be aware that all softphones do not necessarily interface with headset manufacturer software, which is necessary to support remote call answer/end from the buttons on the headset. Softphones such as Avaya, Cisco, IBM Sametime, Microsoft Lync, Microsoft Office Communicator, ShoreTel and Skype are supported, but some other softphone applications may not be unless they have specifically incorporated the interface into their software.

Savi Office WO100

Plantronics Savi Office WO100 DECT Convertible Wireless

Savi Office WO350

Plantronics Savi Office WO350 DECT Wireless Binaural Headset

A quick survey of Plantronics PC headsets for voice/softphone applications:

Savi 430 DECT wireless headset for dedicated PC communications. Up to 300 foot range with excellent voice quality and barrier penetration.

Savi Go Bluetooth Class 1 wireless headset for PC as well as Bluetooth-enabled PDA/cell phones. Convertible headset with headband and earhook, Bluetooth-quality* voice communications, 80-100 foot range from your PC. Not great for barrier penetration.

* DECT is better.

Savi 730

**NEW in 2011** Plantronics Savi 730 DECT/Bluetooth for PC Softphone, Desk Phone and PDA

Voyager Pro UC Bluetooth wireless headset for PC and mobile communications. Features dual noise-canceling microphones on the boom, AudioIQ² technology, and three layers of WindSmart® technology.

Savi Office WO100 Wireless DECT headset for desk phone and PC softphone. Convertible headset with up to 350 foot range.

Savi Office WO300 and WO350 Wireless DECT headset for desk phone and PC softphone. Monaural and Binaural headband versions with up to 350 foot range for noisy environments.

Blackwire C600 series corded USB headsets with UC Call Control.

Savi 730 DECT/Bluetooth headset will be released in 2011, providing interface to PC softphones, desk phones as well as mobile/cell phones.

For more information on headsets for Unified Communications (UC), visit the Comfort Telecom Canada website at www.comfortcanada.com, or contact our Calgary, Alberta office at 403-239-8414.