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Are Plantronics Savi Office and Savi W700 Interchangeable?

Since Plantronics has announced end-of-life for the Savi Office WO100, WO300 and WO350 products, to be replaced by the new Savi W740, W710 and W720 products, we wanted to know how this would affect our customers’ installed products. Can you use your Savi Offices headsets on W700 bases and vice versa? In multi-shift environments, can you take your personal headset earpiece and mount it at any workstation with any model base?

The answer is YES YOU CAN. Below are some images and test results.

Savi Test Gear

Savi Office and Savi W700 Test Gear

We tried three modes of linking different model headsets to various headset system Bases:

1. Mounting the headset into a compatible charging cradle on another base (the WO300, WO350, W710 and W720 all use the same type charging cradles, althought the Savi Office cradles are silver/grey, while the W700 cradles are black)

2. Moving charging cradle and headset to a different base

3. Over-the-air subscription, where a headset can be subscribed/linked to a different base without mounting it in the charging cradle

Note that there is one key difference between how headsets subscribe to to the Bases. For the Savi Office Base, you have to press the Subscription button twice after you mount the headset in the cradle. For the Savi W700 series Bases, the Base recognizes the headset when it is placed in the cradle, and auto-subscription takes place without having to manually select the Subscription button.

W710 HS Mounted on WO350 Base

W710 HS Mounted on WO350 Base

The Savi W710 and W720 headsets use the same charging cradles as the Savi Office WO300/WO350, so can be interchanged between these systems.

W710 HS and Cradle Mounted on WO350 Base

W710 HS and Cradle Mounted on WO350 Base

In this case, the complete W710 charging cradle and headset have been mounted on the Savi Office WO350 Base.  Notice that the Base is silver, while the cradle is black.

WH350 HS Mounted on W710 Base and Cradle

WH350 HS Mounted on W710 Base and Cradle

This is a W350 headset mounted on a W710 system.

W740 H/S Subscribed OtA to a WO100 system Base

W740 H/S Subscribed OtA to a WO100 system Base

Any Savi Office or Savi W700 series can be subscribed to any system base over the air, without mounting it in the cradle, following the procedures below. You might do this when the headset does not fit the mounted cradle (e.g. W740 vs W710, or WH100 vs Savi W740).

To Subscribe – Headset Un-Docked

Double press the subscription button on the base. The subscription light will flash red and green. Press the volume up button on the headset for three seconds until the headset indicator light turns solid green.

When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.

The following table details the various combinations tested. Note that the CS540 earpiece was successfully tested with the W740 base and cradle as they have the same form factor and use the same communication protocol.

Savi Office and Savi 700 Series  Interchangeability – Moving headsets and Cradles Between Bases

Subscription Compatibility

WO100 Base

WO350 Base

W740 Base

W710 Base

CS540 earpiece to cradle No No Yes (1) No
CS540 Over the Air Yes Yes Yes Yes
WH100 earpiece to cradle Yes (2) No No No
WH100 earpiece Over the Air Yes Yes Yes Yes
WH350 headset to cradle No Yes (2) No Yes (1)
WH350 headset Over the Air Yes Yes Yes Yes
Savi W740 earpiece to cradle No No Yes (1) No
Savi W740 earpiece Over the Air Yes Yes Yes Yes
Savi W710 earpiece to cradle No Yes (2) No Yes(1)
Savi W710 earpiece Over the Air Yes Yes Yes Yes
WH100 Cradle/earpiece to Base Yes (2) Yes (2) Yes(1) Yes (1)
WH350 Cradle/headset to Base Yes (2) Yes (2) Yes(1) Yes (1)
Savi W740 Cradle/earpiece to Base Yes (2) Yes (2) Yes (1) Yes (1)
Savi W710 Cradle/headset to Base Yes (2) Yes (2) Yes (1) Yes (1)
(1) Auto Subscription
(2) Manual Subscription

For further product information about the new W700 series, please visit our website at http://www.comfortcanada.com/Plantronics/savi_w700.htm

For information about other products from Comfort Telecom Canada, visit www.comfortcanada.com or email us at calgary@comfortcanada.com

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