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CS500 Supporting Multiple Earpieces in Multi-Shift Ops

The topic of this article is to illustrate how the CS500 series wireless telephone headset systems can be used in a multi-shift customer support environment with users sharing common workstations but with personal headsets or earpieces allocated to different people.

CS500 Wireless Headset Models

CS540

CS540 System

CS510 System

CS510 System

CS520 Base

CS520 System

 CS540 Convertible System  CS510 Monaural System  CS520 Binaural System

The CS500 series wireless headsets connect directly to desktop phones, and do not have removable cradles as featured with the multi-device Savi 700 series.

Because the CS500 and Savi 700 earpieces share a common form factor and DECT communications protocol, the Savi W740, W710 and W720 headset/cradle combos can be used in combination with offline charging units to provide multi-shift capability for the CS540, CS510 and CS520 wireless systems.

Spare Headsets and Cradles

Savi 740 Headset and Cradle

W740 Headset and Cradle

Savi W710 Headset and Cradle

W710 Headset and Cradle

W720 Headset and Cradle

W720 Headset and Cradle

 W740 Headset and Cradle  W710 Headset and Cradle  W720 Headset and Cradle
 p/n 83356-01  p/n 83323-11  p/n 83322-11

The cradles are loaded onto an offline charging unit, and the second headset is mounted onto the respective cradle for offline charging while the main system and headset are in use. (Either headset will also charge on the system Base). When an alternate user wants to connect live, he/she simply mounts their headset earpiece onto the main system Base, and it will automatically subscribe to the system. The first user then moves their earpiece to the offline charger/cradle to recharge for later use.

Offline Charging Bays

Single-bay Charger

Single-bay Charger

Five-bay Charger

Five-bay Charger

Single Bay Charger Five-bay Charger
p/n 86005-01 p/n 84609-01

There are two charger configurations available, a single bay unit where there are just two people sharing a single system with individual headsets, and a 5-Bay charger for larger 24×7 operations with multiple systems and users.

Batteries

The CS540 and W740 earpieces are similar in form factor and functionality, but use different battery components.

The CS540 uses a flat rechargeable battery which is connected to the earpiece via a micro-connector inside the casing. Simply push down and back on the battery cover to remove it and access the battery.

The W740 battery is a hot swap component which slides onto the back of the earpiece.

Note that the CS540 and W740 earpieces are distinguishable by the black boom on the CS540 and the silver boom on the W740.

The CS510/520 and Savi W710/W720 are the same earpieces in every respect and use the same rechargeable batteries which may be accessed under a little rubber door on the edge of the headset.

CS540 Battery
CS540 Battery
W740 Battery
W740 Battery
CS510 Battery
CS510 Battery
 CS540 Battery  W740 Battery CS510/CS520 Battery
 p/n 86180-01  p/n 84598-01  p/n 64399-03

Other References

CS500 Agent Training Video

CS540 User Manual

How to Change a CS540 Battery


CS510/CS520 User Guide

CS510/CS520 Battery Replacement

Plantronics CS500 Multi-Shift 24×7 Operations

CS520

CS510

CS520

CS520

CS540

CS540

The CS500 series wireless headsets connect directly to desktop phones, and do not have removable cradles as featured with the multi-device Savi 700 series.

Because the CS500 and Savi 700 earpieces share a common form factor and DECT communications protocol, the Savi 710, 720 and 740 headset/cradle combos can be used in combination with offline charging units to provide multi-shift capability for the CS510, CS520 and CS540 wireless systems.

CS510 Headset and Cradle

CS510 Headset and Cradle

CS520 Headset and Cradle

CS520 Headset and Cradle

CS540 Earpiece and Cradle

CS540 Earpiece and Cradle

The cradles are loaded onto an offline charging unit, and the second headset is mounted onto the respective cradle for offline charging while the main system and headset is in use. (either headset will also charge on the system Base. When an alternate user wants to connect live, he/she simply mounts their headset earpiece on the main system Base, and it will automatically subscribe to the system. The first user then moves their earpiece to the offline charger/cradle to recharge for later use.  There are two charger configurations available, a single bay unit where there are just two people sharing a single system with individual headsets, and a 5-Bay charger for larger 24×7 operations with multiple systems and users.

Single-Bay Charger

Single-Bay Charger

Five-Bay Charger

Five-Bay Charger

Note that these configurations also lend themselves to Supervisor monitoring of CSRs using the headset conferencing capabilities of the CS500 systems.

For more detailed product information,  user operations tips, manuals or ordering information, please visit the Comfort Telecom Canada CS500 website at www.comfortcanada.com/Plantronics/cs500.htm… or contact our Calgary Office at calgary@comfortcanada.com

Are Plantronics CS540 and Savi W440/W740 Earpieces Compatible

In one of our previous Blogs we showed how the CS540 headset is compatible with Savi wireless products such as the Savi W740, and by inference, the Savi W440. Both use the same communication language (DECT) and provide the same clarity and similar range for voice communications. You can subscriber a CS540 earpiece to a Savi W440 USB dongle or Savi W740 base, and you can conference earpieces from both systems on a single call.

However, there are some differences in the earpieces and batteries for the CS540 vs Savi W440/W740 that are clarified in the following table.

CS540 Savi 440/740
Frequency DECT DECT
Subscribe to alternate base Yes Yes
Colour Black boom Silver boom
Hot Swappable Battery No The battery can be switched in mid-call without getting disconnected as long as you reattach the new battery within five minutes.
Earpiece Order Code 86179-01 WH500 – 83356-01
Earpiece

CS540 Ear Piece

CS540 Ear Piece

Savi W440/W740 Ear Piece

Savi W440/W740 Ear Piece

Battery Order Code 86180-01 (Battery may be labeled “P/N 84479-01” but correct Plantronics part number is 86180-01) 84598-01
Battery

CS540 Battery

CS540 Battery

Savi W440/W740 Battery

Savi W440/W740 Battery

Battery Type Li-Ion Polymer Battery Hot Swappable
Hot Swap Battery No Yes
Interchangeability Not interchangeable with other batteries including the CS55 battery (this one is smaller and is only for CS540). Not compatible with Plantronics Savi W440, W740 or W745 Specific to Savi W440, W740 and W745
Charging source CS540 charging cradle Can be charged using the standard Savi cradle, Deluxe USB cable or Deluxe Charging Cradle
Charge time Full charge takes 3 hours (charge approximately 20 minutes prior to the first use) 3 hours
Talk Time 7 hours 7 hours
Standby Time 50 hours
Storage time Up to 75 days of storage time when removed from the headset.

Usage Tips:

The CS540 is for dedicated desk phone connectivity and cannot be connected to a computer.

The Savi W440 uses a USB dongle to connect to a PC for voice applications, and can also be connected to a desk phone using a MDA 200 USB switch.

The Savi W740 is a multi-platform wireless headset system that connects to a PC, desk phone and a Bluetooth PDA device.

Setting up your New Plantronics CS500 Wireless Headset

CS500 Series

CS500 Wireless Headset Series

The CS500 series includes 3 model types: CS540 (replacing the CS55), CS510/CS520 (replacing the CS351N/CS361N), and the CS530 (replacing the CS70N).  The CS500 has a number of improvements and new features over the older wireless telephone headsets. These include:

– Updated modern design of the Base unit

– Narrowband and Wideband support

– Conference in up to 3 additional CS500 or Savi headsets

– New DECT™ technology: up to 350 foot range

– Adaptive power for optimal range and battery life

– Super light and comfortable earpiece for the CS540 model

– Magnetic latching of the earpiece to the Base for the CS540 and CS530 models

Below are links to various videos, illustrations and user manuals to help you get your headset up and running quickly and to get the most out of the new features.

CS500 Agent Training Video

How to connect a CS500 series base to a desk phone

CS500 Series: How to Set Up the HL10 Lifter

CS500 Series: How to Set Up the Electronic Hookswitch (EHS) Cable

EHS Cable Connection for Specific Phone Models (Avaya, Cisco, Shoretel etc.)

CS540 User Guide

How to Change a CS540 Battery

CS530 User Guide

CS530 Quick Start Guide

CS510/CS520 User Guide

CS510/CS520 Battery Replacement

For additional product information, please visit our website at http://www.comfortcanada.com/Plantronics/cs500.htm . Email us at calgary@comfortcanada.com for pricing and availability.

Plantronics Wireless Headsets – Batteries

Plantronics wireless headsets are available in several families which includes the CS50, CS55, CS70N, CS351N/CS361N, the new CS500 series and the new Savi W700 series.  All of these wireless systems use Lithium Ion (Li-on) batteries in the ear pieces that need replacing periodically, typically after about 2 years, although this varies depending on usage and how often they are charged. If you as a user notice that the battery is not holding its charge for more than a couple of hours, then it is time to get a new battery.  And if the headset is mission critical, then stock up on some spare batteries.

Here are the batteries for various headset models along with some installation tips.

64399-01 Battery for CS50/CS55

64399-01 Battery for CS50/CS55

The 64399-01 is the replacement battery for the CS50 and CS55. To replace this battery, remove the cover on the underside of the earpiece, unhook the tiny electrical plug and remove the old battery, then connect the new battery and replace the cover. This process can be a bit tricky, so if you have problems, see the detailed procedure at this link.

Tip: To squeeze a bit more life out of an old battery while you are waiting for a replacement, try resetting the CS55 system. Here’s how.

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72910-01 CS70N Earpiece

72910-01 CS70N Earpiece

The CS70N is a sealed earpiece and does not have a replaceable battery. Order the 72910-01 earpiece to replace the battery.

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64399-01 Multi-device battery

64399-01 Battery for Over the Head Headsets

All of the Plantronics over-the-head headsets, including the CS351N/CS361N, Savi Office WH300/WH350, CS510/CS520 and Savi W710/W720 use the same 64399-03 battery.

Click here for instructions on how to replace the battery.

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82904-01 Savi Office WH110 Headset

82904-01 Savi Office WH110 Headset

Savi 740 Headset and Cradle

Savi 740 Headset and Cradle

The Savi Office WO100 headset is a sealed unit with no replaceable battery. To replace the battery, order a complete 82904-01 WH110 headset and cradle, or upgrade to a new 83356-01 Savi 740 headset and cradle, which comes with a replaceable battery. The Savi W740 cradle will mount on the Savi Office WO100 base.  Note you will need to order Headband, neckband and/or Earhook Fit Kit separately with the W740 upgrade.

86180-01 CS540 Battery

86180-01 CS540 Battery

The CS540 earpiece uses the 86180-01 replaceable battery. Click here for instructions on how to replace the battery on the CS540.

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84598-01 Savi W740 Battery

84598-01 Savi W740 Hot Swappable Battery

The Savi W440W740  and  W745  wireless headsets use the 84598-01 replaceable battery. The battery is hot swappable, which is especially effective on the Savi W745 system that piggybacks an additional battery charging port in the charging cradle.

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Comfort Canada carries batteries for all Plantronics wireless headset models as well as Jabra/GN Netcom wireless models and EnGenius DuraFon long range cordless phones. For more information, please visit the Comfort Canada website or contact us at calgary{at}comfortcanada{dot}com

The Calgary Team

Plantronics Good Call Rebate on CS500 Wireless Headsets

CS500 Series Rebate

CS500 Series Rebate

The new Plantronics CS500 Series wireless headsets are here. And everything your old headsets can do, these can do better. Think ultra-light for all-day comfort; ultra-long-range for hands-free productivity up to 350 feet from your desk; and ultra-long-lasting with up to 9 hours of talk time.

Keep some of those old headsets out of the landfill, and  save $25 on the cost of your new wireless headset. To claim your rebate:

1. Find an old commercial headset (any manufacturer, corded or wireless)
2. Purchase a shiny new CS540, CS520, or CS510 Series headset from authorized Plantronics dealer such as Comfort Telecom Canada
3. Complete claim form online at www.plantronics.com/customeroffer
4. Ship the old headset(s) with a copy of CS500 Series headset purchase receipt to Plantronics Canada at the address on the back back of the form

Canadian customers can ship their old headsets to:

Plantronics CS500 Series Trade-In Rebate Offer Canada
Promotion #41394
26-200 Fitch Street, Suite 144
Welland, ON L3C 4V9

For additional CS500 rebate details, product information or pricing, please email us at Calgary@comfortcanada.com, or visit our website at http://www.comfortcanada.com/Plantronics/cs500.htm

Plantronics CS55 Discontinued – Replaced by CS540

CS55 System and Phone Connection

CS55 System and Phone Connection

The Plantronics venerable CS55 wireless telephone headset system has been DISCONTINUED, and new units are no longer available. Support,  replacement parts and accessories  and user documentation are available on Comfort Canada website at:

http://www.comfortcanada.com/Plantronics/cs55.htm

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The replacement system is the CS540, part of the new Plantronics CS500 family of wireless telephone headsets.

CS540

CS540 Wireless Telephone Headset System

The CS540 is modern, streamlined and light, and offers many new features such as the magnetic headset docking, conferencing capability, up to 350 feet wireless range, remote call answer/end, including Electronic Hookswitch (EHS) support for many modern phone systems such as Avaya, Cisco and ShoreTel, and replaceable earpiece battery. The CS540 is also future proofed. The earpiece is interchangeable with other advanced wireless solutions from Plantronics including the new Savi W740 and the Savi W440.

For additional product information or pricing please contact the Comfort Telecom Canada Calgary office at calgary@comfortcanada.com.